I have been with Register.com,. Now web.com, for over 10 years. I recently decided to update my site. I found both the sales agent and the new account consulting team to be knowledgeable and helpful in getting me the services that will maximize my reach to customers at the lowest cost. They were patient in explaining options and offering recommendations. My only difficulty was in getting back to the design team member that I originally worked with. All calls go to a general number that means you may have to repeat yourself to a new team member each time.