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Every time I have called in the representative has been very rude my boyfriend and I created a account for a business we were trying to start was very complicated called to cancel it being charged to MY credit card but they wouldn't let me cancel it and continues to take money from my account until my boyfriend gave them a call back to just say his name I had the phone number on file email everything to be responsible to cancel this account they are very unorganized and rude I do not recommend this company to anyone I was promised a refund because I finally canceled the services and they have not refunded anything and I am currently on the phone with them to get the refund since I'm being charged for a month I have not used I canceled my account before hand and they're not giving me it back. Pain in the butt
Jessica K.'s review of Web.com earned 2 Very Helpful votes
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Jessica K., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please send an email to listen@web.com and include your name and account number and someone will reach out to you shortly. - The Customer Experience Team