Wayfair

I order an ocean view picture and it was delivered damaged. It Was packet very poorly no protection to the frame or the picture. However, as soon as I called them, they replaced it and shipped it To me a new one and of course I had to go to the federal express and bring my old one. The replacement was beautiful. For the pictures they deserve a five stars. For the pictures they deserve a five star.

Perfect gaming chair. I am a big time gamer and spend hours sitting on the chair. I tried three different gaming chair so far. This one is the best. Nice design, wide, and comfortable. Back and head support are the best. I can not be more happier...

Wayfair is a great affordable place with alot of great stuff. I've been buying from them for about 2 years now and have got several things: toddler bed, 2 low profile beds, mattresses, 6x8 privacy fence, and a few more things. And yes a couple things have arrived broken but I don't think that's wayfair's fault I think it's FedEx's fault because if it's heavy they probably throw it around or drop it. That's NOT Wayfair's fault. And they are the only company that I have ever contacted to return something not only did they tell me to keep, donate, or dispose of the broken item they replaced it completely free.

I've never had a problem with them. Kind and cooperative to help resolve any question I had had. Love their furniture and other products

I have ordered from Wayfair so many times. Each time has been a different experience. Collectively all experiences have ended very well. They have great customer service when something doesn't go well. I am confidently recommending them.

Very professional service. Fahd was friendly and approachable and got on with the job at hand with no pribkem. Thank you

I am writing my review three years after purchasing a sofa set and tv stand. The sofa was super cheap in price and lasted day-to-day use for the three years, until now it is starting to fall apart. I feel I got my money's worth. My items came timely and in brand new condition without any problems. I've recently ordered from them again.

After I contacted their corporate headquarters I was able to get a call back they played my monitored call they apologized and took good care of me.

My order arrived exactly as predicted, the riser recliner works. It's in good condition. No problem.

On December 19,2023 I ordered two nightstands which were on sale for $304 each. I was contemplating getting the matching dresser so was on the website and noticed that the price on the nightstands had reduced to $284 apiece. I noticed this on December 23 only four days after I had ordered the nightstands. I got in touch with the company and asked if they would honor the new price. They said no even though it had only been four days since I had ordered. I then decided that I would cancel my order and just re-order at the lower price. So I asked the assistant if they would please cancel my order. They said they could not, but what I could do is return the items, but I would have to pay shipping. Clearly the return shipping on these items would be more than the combined $40 that I would be saving on the new sales price. The customer service person was polite and professional and I understand they have to follow their policies and are not in a position of making those decisions themselves. It just feels like poor customer service when in no more than four days the price goes down by $20 an item and the company will not honor that new sales price. I gave this company one star regarding service because they wouldn't honor their own sales price. I did not give them one star on service because the customer service rep had done anything wrong.
Update: The original customer service representative was able to get me in touch with a manager. While the manager still stated they could not give me the new sales price they were able to get me a 10% discount which more than took care of the 10%. I wish I didn't have to go through all this to get the better price but in the end, they were able to reduce the price for me. They did all this very quickly and without issue. I can now say I would recommend Wayfair. My new suggestion would be that people are kind to the customer service representatives and if you are, they seem to go out of their way to help you.

I have used Wayfair for Years and always love their product. Fair price, beautiful and they stand behind their product.

I had to return 2 items I bought. I called wayfair, they were extremely polite and efficient. They arranged for FedEx to pick up the large packages and I had my refund in 2 days. In this country we have come to expect incompetence as the norm and wayfair is definitely not the norm.

Ordered multiple items and very satisfied. Will continue to get what i need from there. Delivery is great.

I ordered Zayne Standard Bed from Wayfair and I must say that it has been the best bed of my life since it so comfortable and stylish. I don't have to hear that irritating noise that low quality beds make. Moreover, I also got free 2 day shipping offer from Wayfair. The bed was delivered at my doorstep within 2 days with no shipping charges. The Delivery boys themselves set up the bed in my room and didn't even ask for any money. Although I did pay them, 20 bucks for that job but I must say that the boys were quite cooperative and hard working too.

The best part of my order was I also was able to get 10% discount on my order online. I got the code from couponmonger.com/wayfair-coupon-code-20-off. Who would miss the opportunity to save.

Purchased bathroom mirror from Wayfair, I LOVE them --they sent HANDY.COM to my home to hang the mirrors. Handy did a botch job and I had to spend $930 to correct their botched job. After trying to reach out to Handy to no avail, the Executive Offices at Wayfair got involved and stayed with me all the way to the end --5.75 months later I was reimbursed. Andy in the executive offices is a saint! I cannot say enough wonderful things about him and the way Wayfair stands by what they offer/sell/provide. Love WAYFAIR hate Handy.com never use HANDY.COM!

I ordered a rug. It came fast, perfect size and color. Made very well, exceeded my expectations, very happy!

Several months ago, we received a lovely black vanity/sink my husband had ordered for me, as a gift, and that has looked great in my NYC bathroom. Unfortunately, where the cabinet base and the left door meet the black finish has been disappearing in favor of a white undersurface. When I called Customer Service, the very pleasant and seemingly well-meaning employee said the Wayfair repair unit would call me to check out and repair the finish. Instead, the repair unit called my husband and told him to call the manufacturer. How would we even do that? I seem to have no recourse but to get black nail polish to cover the white undercoat. I had anticipated that the Wayfair repair unit would quickly fix the problem and provide whatever finish we would need if we later saw the same issue on a different section of this wood vanity with black finish. We don't know what the finish is: maybe black paint with a varnish or shellac finish? I think my husband's gift to me cost over $700 not counting the faucets we purchased from Build.com. I have no idea how black nail polish would work out. I have purchased a number of other household items from Wayfair in my own name and been pleased.

I have been ordering furniture and household items from Wayfair for years without any problems until I ordered a large cat tree and it arrived broken in one spot. The delivery person pointed it out to me and said he would make a quick call. He returned and said Wayfair will ship a new one to me. The new one arrived with the same issue. The furniture itself was very solid and well made but I noticed both pieces were wrapped so tight (looks like wrapping from the factory) that the cat post broke in the same place on both pieces. After contacting Wayfair I decided to keep the cat tree but they gave me a good discount on the original piece without me even asking. I rarely write reviews but I'm actually really pleased with my purchase because everyone I dealt with from the delivery people to the customer service seemed to really care about making me happy and getting things right. I was surprised to see all the negative reviews on here but maybe Wayfair listened to the reviewers in the past because at the moment I find their service top notch and will continue to order from them.

Bought the bed frame and headboard. First of all great looking product. Easy to assemble, precisely written instructions, great tools and hardware included, and high quality materials.

I haven't had a normal size tree in years and I'm so excited. This looks like a quality tree and the price was right!

I had a problem with a product missing some parts that were shown, but the Wayfair customer service representative was very nice and went above and beyond, to make sure I was happy with the resolution.

I purched recently 2 $799 ford car for my kids. Very good seller and high response. Thanks to wayfair.

I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a sofa, one I had priced locally and found on Wayfair for less than half the retail cost. When the sofa arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the sofa the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this fabulous sofa. Next purchase was a new king sized mattress and box spring. Another perfect delivery and excellent product. Next purchase was new hardware (drawer pulls and knobs) for the whole house. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another mattress and frame for the guest room and several miscellaneous purchases of yard games and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first.