Wayfair UK

I ordered two Garrick sofas in February. They looked lovely in the online catalogue. However, I never got to see them. They were lost twice, and then randomly Wayfair refunded my money for one of the sofas, without letting me know why. This is five months after I ordered them, and several delivery days came and went. Customer care is appalling in this company. I was given so many different excuses for the delays - the sofas were lost, they were damaged, they were taking so long to make because they were so good. Utter nightmare. Really do avoid.

Ordered goods weeks ago, and nooone can tell me when I am getting them. Poor customer with noone who can give any answers. Never again. I would have rated no stars if it had been possible

So glad i used paypal. This company never sent my patio sets. Called paypal n was told this is a fraudulent sight. Buyers beware. I did get my money back. I knew the prices was too good to be true, but I tried them anyway n very dissatisfied

First and last time that I will use wayfair. Very unhand way to run a business! Ordered 6 single dining chairs as the pairs (which were cheaper) were apparently out of stock. When the order arrived, guess what I received! 3 sets of pairs! I phoned wayfair to complain about this and they just said sorry. No offer to rectify it or refund the difference that they had fraudulently charged me. They didn't care. As for the product themselves, not really impressed with the quality, as I paid over £700 for 6 chairs I really didn't expect them all to have various threads hanging off of them where they have not been finished properly. I will buy elsewhere next time.

I bought a ottoman bed from wayfair £359.99 and bought 3years protection £23.92. This came with broken parts / they did replace the broken parts and said if I keep the bed as is I can get 20% as paying this in 3 instalments. The last payment due now hasn't been taken off £71.99 as promised. After months of sorting this out / Chat rooms/phone calls and today customer service has said the 20% offer was only if I kept the broken bed and they didn't have to send a part. Who in there right mind spends a lot of money on an item to keep broken and get discount. They have not kept there word and been awful to deal with. I shall send them the bed back as is and get a full refund and go elsewhere to a good company and spend my money. No duty of care to me.

Sadly there are no options to leave a no star review, hence the one star! PLEASE avoid this company at all costs. We ordered a bed frame from them which arrived late. We arranged for someone to assemble it only for them to discover that there was a slat missing from the headboard. My husband is 71 with multiple sclerosis and we have been forced to sleep on a mattress on the floor, which has been horrendous. I have just been informed that the replacement will arrive no sooner than 10 days time. I complained online, I thought I was being offered a 15% refund as a goodwill gesture only need to be informed that Wayfair have a policy of no refunds regardless.
I should also add that my husband had to drill holes where they weren't any and once assembled the frame was so flimsy it has undergone reinforcing. I only wish that we were in a better situation which would enable us to return it and go elsewhere.Save yourself a lot of stress and heartache by ordering with a company that actually cares about their customers. You have been warned.

I would give zero if possible. We ordered a dining room set for delivery in Northern Ireland. At no point were we told this would be a problem. The order - and our payment - were accepted. We were told delivery would take several weeks, so we waited patiently. When we were told that delivery would be a couple weeks longer than expected, we waited patiently. When the date for delivery finally arrived, we were told that delivery would not be possible -- leaving us without a dining table and chairs for the holiday season. No compensation was paid. This is not a way to do business. Very poor performance. Get your act together Wayfair!

My poor boyfriend tried to buy a bedroom set from them. Absolute nightmare. Nothing went right. One item was cancelled, all delivered separately and all late, and the wardrobe was badly damaged. They wouldn't take it back in the van it came in and took all the packaging away. Returning something large and getting a refund from them is a complete utter nightmare. He has wasted hours and hours of time.and had to arrange all the pickups with couriers as Wayfair don't do that for you and the couriers wouldn't pick both items up at the same time either. He has had to wrap/package it all back up again at his own expense… Complete JOKE OF A COMPANY. AVOID! They take your money and that's all they do.

I started buying from Wayfair late this year (2018), my first purchase was a table and chairs, and I wasn't disappointed. The assembly was relatively easy and the quality of the goods is better than expected. Since then I've purchased numerous pieces of furniture and the quality is excellent. I had one problem with the delivery as Wayfair use various couriers, the speed of customer service sorting out my issue was impressive, they even called back after it was sorted to make sure everything was okay. What I like the most is the choice of furniture and other things. They appear to sell most household goods all in one place. So far, so good!

First time I used Wayfair and can say I'm very satisfied with their service and delivery. I purchase a TV Stand and it was as described. Would recommend using this company and avoid gobuydirect as they let me down by lying to me about the product being discontinued and holding on to my money for nearly one month. With this company Wayfair, I ordered the TV of my choice on a Monday, it was dispatched by Thursday and delivered on the Friday (as stated on their delivery advice note).

Would recommend and buy from this company in the future!

I have ordered an LED Carlisa 3-Light back in April this year. I have received several emails throughout telling me its been delayed another month after month. I have noticed on their site that they are now selling the item again and if I order it I will receive in three Days time. I have complained only to be told its delayed again until October! And yet I can cancel and buy the Light at an inflated price and receive it in Three days. How can this be right?

Ordered a mattress - delivery stated 'will deliver to room of your choice" however the delivery guys refused and dumped it on the doorstep. It then turned out they'd sent the wrong size mattress, arranged a courier to collect however when they turned up they had no collection number and had to call the depot. Then we watched them drop the mattress on the floor - to top it off I still haven't been refunded for this item that was returned several weeks ago and am fed up of chasing it up. The app keeps coming up with the same error - wouldn't use Wayfair again

I ordered to beds for my twins with next day delivery promised. When it didn't arrive last week or the week before I kept chasing it up. There was no communication or attempt to provide a definite delivery date. When I tried to cancel, they asked if I would like quick delivery! Now I am waiting to hear if I can get a refund and cancel my order next week!

I purchased a sideboard from Wayfair for £620. After waiting almost a month for it to be delivered I received an email from the courier stating that out of the 4 parts that make up the sideboard only 3 were being delivered. When we received the delivery some of the parts were damaged. When I requested Wayfair send me the missing part and replace the damaged parts they refused until I returned the parts they had delivered that were damaged. When the collection was arranged the Wayfair courier failed to collect the order. Wayfair ignored my emails so I was forced to raise a dispute through PayPal.