Wayfair UK

I ordered four lighting items (a floor lamp and three ceiling lights) from Wayfair on the 29th of March, thinking I had plenty of time before moving house on the 14th of April. The floor lamp arrived quickly on the 31st of March, but the rest of the items were a complete disaster. The ceiling lights were supposed to arrive on the 1st and 2nd of April, but the status never changed from "Preparing for Dispatch." Then, without warning, the items were marked "Delayed" and eventually "Backordered." I contacted support on the 4th of April, and was told the delays were due to stock or logistical issues, with the new estimated delivery date being the day I move—the 14th of April. No apology, no proactive update, nothing. When I asked to change the delivery address (since no one will be at the old address anymore), I was told it's not possible because my payment method doesn't allow address changes, and Wayfair won't do anything about it. Customers should not be penalized for choosing a payment method that you support on their platform. Their only "solution" was for me to cancel and reorder—which is absolutely ridiculous after I've already waited so long. What's even more frustrating is that these same items are still listed on the website with messages like "Fast Delivery" and "Get by Friday." This is clearly false advertising, and very misleading for customers. The customer service was unhelpful, and the whole experience has been stressful and disappointing. I'll never be ordering from Wayfair again, and I strongly warn others to avoid this site unless you want to go through the same headache.

Bought a Snoopy shopping cart, it Arrived wrapped in just one sheet of bubble wrap! £65 item should be at least boxed! Handle split and completely broken, screws snapped and in bottom of bag. Received partial discount then saw holes in back of fabric too! Really poor quality item and service! Very very disappointed! Feel ripped off, literally! Very unhappy. I have Photo evidence if needed

Wouldnt even give them 1 star! Ordered my wardrobe which was meant to be delivered 3 to 5 working days
This took nearly a month, quality is awful and no help from customer service.don't waste your money and time.

Failed to deliver even close to there estimated delivery dates. They dont deliver on weekends and. Couldnt be home for following delivery dates and wouldnt allow myself or there customer "help" staff to change delivery address. Charged £20 for there poor service!. Wished id never bothered with them and hopefully know one else will.

Awful. I ordered something with a delivery date of 28th. 28th came and went and no update at all. When you contact them it is all by message and the best they can do is get back to you in 5 days! Don't waste you time. Terrible customer service.

If I could score a 0, I would have. I attempted to carryout a purchase and the transaction was cancelled and my account banned/blocked. All attempts to find out why was met with a brick wall: i was banned for fraud reasons. What fraud reasons? Incredibly stunned, left offended and find this discriminatory but oh well! The terms and conditions mean they dont have to explain.

Naturally, I have taken my business elsewhere and will forever speak negatively about the company

Wayfair is rude. Expensive furnitures are sent home as defective. But the return/replacement is NOT allowed. I tried to leave comments with photos of defective items on Wayfair website, but the comments NEVER appear. The product rating of Wayfair showing on Wayfair website is 4-5 star.

If you see any positive reviews of Wayfair they are fake. Made a substantial order with them at the beginning of December. Goods never arrived and Wayfair couldn't tell me where they were so they said they reordered the goods. These never turned up so I have tried to get a refund. Wayfair have refused a refund because they say the 'order is being processed'. I made the order almost a month ago and it's still being processed? I am having to go down the legal route to try and get a refund from Wayfair.

The worst customer services experience I've ever experienced so far. I would avoid where possible. Would rather pay more from other more reputable companies. Also worth browsing around if you find something on here, chances a good you'll find it cheaper elsewhere.

Poor, rubbish a d zero customer service along with the items, order arrived damage, missing pieces complaint but no valid response received, I sent pictures 3 times but frustratingly they kept on asking gor that will definitely contact online fraud team yo chase them and help me with refund

Purchased 3 leather/chrome bar stools from Wayfair UK at a cost of over £300 in September 2018 and all three are now unusable due to their backs breaking.
I contacted Wayfair who told me the guarantee period finished a month earlier so they would not help!
We now need 3 replacement stools and I can guarantee we won't be purchasing from this terrible company.

Item not received and diverted back to them by their carrier, still not been refunded after near 3 weeks even though it was promised on 13/12/2022
I will never shop here ever again and will spend the rest of my life advising people not to.

I had ordered 4 items from wayfair, only to find out that each item was £40 more expensive than any other online shop. I called them to arrange returns, they booked a return but never actually picked up my items. They charge £4.31 pick up for each item for a service they didn't provide and had the audacity to tell me that it is against their company policy to return my money. When asked to speak to a manager, I was put on hold for a long period.
They also change their invoices on the app so be very careful and aware how much you pay to them, they will find anyway to scam you. Horrible company with low morals, never dealing with them again and advising anyone else not to.

Avoid this company. Never go near them.
I bought two runner carpets from them they only delivered one of them and i have been chasing for days to get the second item delivered. You cant talk to any person and the messages are keep saying we will look into this. Complete utter rubbish company. Avoid like hell.

Do not waste your time purchasing anything from this company, I constantly called customer services to no avail, given 2. Delivery dates both unfulfilled, apparently patio set was then put on hold due to pricing issue, when I ordered it was £799.00 price now £3000. 00. They then cancelled my order.as reported on other reviews totally untrustworthy. Maybe I had a lucky escape as other reviews state poor quality goods, as for rating them it would be a big fat zero.

An absolutely atrocious attitude. They advertise and send the incorrect product. Tough luck. Chat cut short. Will not even consider cashing in the gift card under the circumstances. Just, said now one else would, so we won't and so what if or service is rubbish... Avoid them. Buyer be warned. Chatted with MARK! I can provide a copy of the online chat if you like?

Update. Now they are complaining that I have put in info that is against Trustpilot guidelines, really, please tell me what I have said? Their customer service is non existent, This order didn't start off on the right foot in the first place, and was treated very badly...

Bought a garden corner sofa Mid-April, had a could of delays which i was fine about. The latest delay i called up to see what is happening. Said they would investigate and come back to me, sent email delaying the investigation. Just got an email through cancelling my order. The sofa is still on their website available to order however now double the cost... Rip off. No help from customer services, advised to look at other sofas. Well will need to wait 3-5 days for my money they have had this whole time. Will NEVER use again.

If Wayfair.co.uk put as much energy into making sure they delivered what you ordered it would be a good company. We placed first (and last) ever order for a bathroom cupboard. Arrived missing parts, any bolts etc and no instructions. Customer service said they'd send a new one then we got a confusing email but basically they didn't stock it anymore. Don't be fooled by the slick adverts - terrible company.

Brought a hammock stand for nearly £200 but the wood split within a few months. Requested a refund and told the would collect it & given date. Waited in & nobody came. Despite continual chasing & making a formal complaint I have now wasted 5 days (6 including today) waiting for a collection that never happens. Customer service do not read your emails properly or respond to your points. Instead blanket template emails are sent apologising & promising to do better but then the same thing happens. I reviewed on another site & they tried to respond by saying their management team was assisting me but they are not helping or responding to any of my points. Terrible company & will never use again.

Ordered a bedroom chair that has never appeared, delivery dates repeatedly missed, and item still showing as not dispatched. Was told that despite the order not even being dispatched the supplier was refusing to cancel the order! Clearly Wayfair are now just an ordering agent for suspect suppliers.
Have used them in the past and when delivery issued arose, the customer care team in Ireland were 1st class in resolving the issues, the people you deal with now, overseas call centres, are little better than clowns. Current situation is, no chair, no refund and out of pocket...