Wayfair.co.uk reviews

i ordered a bed for my daughter who is starting uni.Got a delivery slot on Thursday but bed didn't turn up. No one rang me. I rang them the next day to be told it was lost. Then told they couldn't deliver till Monday. Was told I couldn't speak to manager till end of day as he was "so busy". Finally after 20 mins on phone, manager was found and he told me best he cld do was Sunday. Then on Friday we rang them to double check delivery address but out of the blue they told us it could be delivered in 10 mins. I ended up running to my daughter's flat-still no delivery. Another 2 hours wasted. Daughter still sleeping on floor. I rang them Sat to be told I'd get a call on Sat but no call came. Daughter rang to be told it will be delivered "some time next week but they couldn't say which day", she still on floor.

Basically we drove 200 miles to set up my daughter in a new city and hours were wasted waiting around and on the phone just for the sake of a simple bed. We had a lot of other stuff to do too!! As a parent, I felt awful leaving my daughter without a bed. We had planned to help her assemble it but God knows where it is. This is a company that urgently needs to sort out communication between customer, call centre and delivery company. Meanwhile 1 customer is still on the floor.

Voice your opinion! Review Wayfair UK now.

Rating

1 star: Bad

Your review

I have just had the absolutely worst experience with Wayfair. On the 10th of May this year I ordered a Twin Wooden loveseat by Woodhaven for my parents...my mother in particular had been looking for one of these for a good few years now. Once I ordered this product I was informed that I would get delivery on the 4th of June.. I was getting delivery through AddressPal service An Post has. To use this service the max weight allowed is 20kg so I double checked the wayfair site where the product description stated the full weight was 17kg. Please see below for a full timeline of my experience with Wayfair. I did not hear anything on the 4th of June but I waited till the 6th to follow up.... *6th of June rang customer service to query where abouts of delivery...I was told I would get an email the next day... *11th of June I received email to state the seat had been located and I should receive a text that day about delivery-no text received. *13th of June I sent an email to explain as I had not received a text. *13th of June I received an email that delivery solutions would be in touch. *14th of June at 3.35pm I received an email to state it would be delivered by 24th of June. *14th of June at 3.49pm I received an email to state there was a problem that they could not locate my order but would contact the warehouse to find out what was happening. *18th of June I emailed for clarification on what was happening. *19th of June I received an email to confirm delivery would take place on the 24th of June. *25th of June I receive an email from AddressPal to state delivery was refused due to excess weight of the product, the weight AddressPal informed me it was 35.5kg....which is a substantial difference of what is stated on the site. *25th of June I email wayfair with evidence of weight from address pal and screen shot of the product description from wayfair sit, to see what is going on. *26th of June I receive an email to state yes weight is wrong and can I arrange alternative delivery service. *26th of June I reply to state this is wayfairs error not mine that I want delivery organised by them. *27th of June I email again as no response *27th of june at 3pm I get a response to say no it cannot be delivered, I would have to organize same or a refund can be arranged *27th of June I email wayfair again to log an official complaint stating everything i had experienced witg wayfair to date and to state that I wanted a call from a manager and not a refund. *28th of June I receive an email notification from Wayfair that my ordered is cancelled and a refund was going to be coming through. Please note I received no email from customer service and no call from a manager ....absolutely appalling service and I would not recomend this site to anyone.

I would give zero if possible. We ordered a dining room set for delivery in Northern Ireland. At no point were we told this would be a problem. The order - and our payment - were accepted. We were told delivery would take several weeks, so we waited patiently. When we were told that delivery would be a couple weeks longer than expected, we waited patiently. When the date for delivery finally arrived, we were told that delivery would not be possible -- leaving us without a dining table and chairs for the holiday season. No compensation was paid. This is not a way to do business. Very poor performance. Get your act together Wayfair!

I started buying from Wayfair late this year (2018), my first purchase was a table and chairs, and I wasn't disappointed. The assembly was relatively easy and the quality of the goods is better than expected. Since then I've purchased numerous pieces of furniture and the quality is excellent. I had one problem with the delivery as Wayfair use various couriers, the speed of customer service sorting out my issue was impressive, they even called back after it was sorted to make sure everything was okay. What I like the most is the choice of furniture and other things. They appear to sell most household goods all in one place. So far, so good!

Shocking.
Bought the globe whiskey cabinet for my boyfriend as a Christmas present and not one of his whiskey bottles fit. We knew that certain whiskey bottles wouldn't fit as they are all very different shapes, but not even a wine bottle fit!!! We went onto the website to check their pictures and they have a wine bottle and what looks like a few spirit bottles shown.
Oh and also it was faulty, so we couldn't even put it together.
Rang customer service, basically told us to return it at a £5 cost to us (product was already £79.99). We said that we didn't want a refund but instead a replacement, only if they could guarantee that ours would be the same as the one on their website and would at least fit a standard bottle. They said that all their products are the same, so the one we have is the one they sell.
False advertising on their website then? Photoshop?
Pretty sure this is against trading standards.
The reply to all of this was, these are not our pictures and we are sorry.
Is that it?
Useless.
First time customer, and last time I will ever order.

Bought a garden dining set labelled some assembly required actually needed power screwdriver to assembly as wood screws needed to assemble chairs cost £100 for power tool. Table had no screws or assembly instructions. Once arrived after phoning now need additional ratchet screws. Warning... some assembly means no pre drilling and decent carpentry skills needed plus power tools.
Customer service after event was really kind as gave me £50 refund. Less than half the cost of tools required