Never Ever Again

Never ever again will I even think about using this company.
1st time of using and all they have is lies, lies, lies.
Order was split into several deliveries with so called dates.

1st part guarenteed next day.
Recieved email with confirmation.
Recieved email with delivery slot.
Recieved email with delivery time.

Next morning recieved message from courier stating that they had not recieved the item.

Rang and spoke to Wayfair.
All information from their customer services was as per the emails, delivery, delivery etc.
When I said again I had not recieved it because the courier hadn't got it, they blamed the courier then the warehouse dispatch team.

However, guarenteed to get it tomorrow.
Tomorrow arrived and no details of delivery time so I rang.
Item hasn't been dispatched I will get it tomorrow.
No, not happy.
So they then check there is a problem at the suppliers and the item will not be in stock until the 26th September 2021.
I asked how can they still be advertising with guarenteed get it tomorrow if ordered within so many minutes.
I must be mistaken I was told.
See first picture
So I said I had a screenshot and I would be informing trading standards.
Reply, We willl get someone to find out why it is showing as next day.

2nd item.
Informed that delivery would be today.
Then I get a message from the courier stating there will be a delay and it will be next working day.
I contact the courier and was informed they haven't got the item yet but when they get it, it will be next working day and they will keep me informed.
So I asked so will I get it tomorrow?
Only if they get it today if not if they get it tomorrow it will be friday, if they get it friday it will be delivered next working day, Monday.
Courier has messaged to state that the item has not been recieved from the merchant. Therefore will not be delivered.

You get the drift.

Cancelled full order with Wayfair.co.uk
Was informed that it will take anything from 3 to 5 working days for a refund.

I will never touch this company again, if anyone is thinking of using them DON'T they lie through their teeth and once they have your money they do not care about customers.
Their advertising in in many cases false.

I have just been informed by Wayfair that they will not cancel my order as they have rescheduled delivery for the 27th September.
When I said they were still taking orders claiming next day delivery I was told that once customers have paid they will be informed of the delay in despatch.

PLEASE NOTE: ONCE CUSTOMERS HAVE PAID THEY WILL BE INFORMED OF THE DELAY IN DESPATCH.

So they get your money then hold on to it.

DO NOT DO NOT TRUST THIS COMPANY

Ordered the Harriet Bee Pranav mid sleeper for £499, tried to deliver 3 days earlier than told, and I wasn't home as had only booked leave for the foretold date. I had to ring around to rebook for the original date. On the agreed date, two chaps delivered two large heavy boxes, to room of choice, upstairs, and I was still happy with service at this point.
Until I realised the cartons stated 1 and 2 of 3, so was missing a box. I had to chase the missing box and the next day it was confirmed it had been damaged and returned to the warehouse. No replacement had been ordered and I would have been none the wiser had I not checked the boxes before starting to build the bed. I was then told it would be sometime in January for the missing box to be in stock and I was expected to store these cumbersome and heavy hazardous boxes until then, and be without a bed. Having taken annual leave once to be home to receive the delivery, I was unhappy about having to take another for the missing part to be delivered. I was then also offered the option of a refund and collection of the 2 boxes. I stated that either way I was going to have to take another days leave, and asked for a discount for my inconvenience and that I would then reorder in January. Without further discussion my order was refunded and I was told to dispose of the two heavy large boxes myself to save me the wasting more annual leave and that they don't do goodwill gestures.
Whilst the response time by email from customer service was quick, I had a different person each time dealing with my problem, and whilst solutions were offered, they didn't wait for me to confirm before refunding my part of my order and demanding that I dispose of the two thirds of a mid sleeper bed with storage (what a trauma that was and so much waste!).
Well having almost broken my back disposing of them, I can thoroughly say I will never use wayfair again! Not only have they caused me massive inconvenience and stress, delay to my son moving into his bedroom, but i then also discovered that they also rebrand their goods making it difficult to do a price comparison. Having done another search for similar style vintage wood mid sleepers I came across several companies selling the ‘Rocco' bed, IDENTICAL to Wayfair's ‘pranav' and significantly cheaper too! (and have since realised their packaging said Rocco too, confirming it is the same bed!)
I have now ordered from another company, saved myself £130, and is due delivery on Tuesday.
Communication is key in sales, and all it would have taken was a phonecall in the first instance to apologise and inform of the damaged 3rd box, (ideally before it had been delivered incomplete), and that they were on the case in getting a replacement, and I probably would have reluctantly waited for the missing parts or accepted the refund and collection option, and just reordered next month (and not discovered id been ripped off on cost either!)
Really poor form Wayfair, not even sure you deserve the 1.6 stars received on sitejabber and the 1.7 on reviews.io! Trustpilot certainly seem far more favourable, but definitely wish I'd not based my purchase on the one review site linked on Wayfair's website only!

Service from hell
I ordered a sofa from this website and as it operated smoothly I decided I would utilise it again, little did I know I was about to experience the ordeal from hell when placing an order.

I devoted my self to paying over £500 for smart coffee table during this pandemic where people aren't working and are furloughed, for a lot of people that £500 would be the full extend of their pay package this month, never the less I had devoted myself to paying it on an item originally priced at over £700 before discounts.

I was open minded when ordering this that there could be delays due to Covid-19

However what I experienced was the WORST experience I have ever received in my life.

The table due to come on May the 1st. On my the first I waited in all day, didn't leave the house awaiting this order. It never came, I didn't receive ANY communication from the company and had to chase this myself.
It was delayed to the 5th, the same thing happened. Once again no communication
It was delayed to
11th, the same happened
Once again the 14th the same happened
This then happened with over TEN DATES in total where I physically had to ring the company myself, that's over 15 calls I've had to make to Wayfair at this point!

I then received half My order in the post
Firstly WHY ON EARTH WOULD I WANT HALF A GOD DAMN COFFEE TABLE? Secondly the item as smashed up, broken in Various places once again I have to ring them to complain about this service - nice to know that upon ordering a £500+ item they package it with care enough for it to arrive broken.

Once again I'm given a different date for the re-schedule delivery. And you guessed it on another 5 dates that they've told me it's not arrived. - (yet can I add, on the website it's Still advertised that if you order the item now you'll get it sooner than me as an existing customer)

This was escalated with a manager who assured me on their recorded phone line that this time would be different as she was taking ownership of the case and I'd get my re delivered table on the 3rd because of this. Yet since this statement I've been told it's coming on the 4th, 5th, 8th, and this morning I've had a new email to say the 10th

Bringing the order to being 5 weeks late, alongside service from a robotic "manager" who showed no empathy at all, jacintha.

Jacintha whom also told me on two occasions that she would contact me, only to not leaving me to chase this company near enough every day in lock down.

The service I've received has been terrible, and the ordeal of this coffee table not coming has practically aged me due to the stress and anger of them taking me for an absolute JOKE.

Upon looking at the coffee table on the website right now it tells me if I buy it now I'll get it on the third? Why is that false advertising allowed to happen when I'm going through this ordeal and you clearly know there's a problem

After this service I would personally never order from Wayfair again. Disgusting service and I will be taking this further.

AVOID WAYFAIR AT ALL COSTS! If i could mark negative stars i would! I ordered a bed (so a big ticket item) as a Christmas gift. To be the only big ticket item of my sons Christmas presents as money is very tight and i could barely afford this in the first place and scrimpt and saved to give my son the only this he really wanted but did not ask for as he knew i couldn't afford it. I was assured by the online chat that i could track delivery to make sure he was not in and the gift could be hidden until Christmas. Delivery was scheduled for the 03/12/2019 and i made sure he'd be out all day that day. Today 02/12/2019 my son opened the door to a delivery from wayfare that promptly announced to him "your double beds here" In that instance Christmas is ruined, there is now no surprises for Christmas and i cant afford to buy anything else so there is at least a surprise gift. In tears as i write this for both my sadness for my son, the disappointment of my hard save money surprise being ruined by this company and in anger for their attitude. I checked my email for updates from them, nothing there, i checked their last email it said 3/12 it also had a click here link for updates (which i had religiously been checking daily) and at this very moment it still says delivery 03/12 even though the item is in my hallway. I called them and their response was its not really their problem and i should be happy its been delivered early, their dates are just estimates (so good luck if you take time off) and they will not compensate me in any way so there will be no gifts this Christmas, Thanks wayfair. You suck. Doing something you said you'd do when you said you'd do it is not hard Wayfair, thousands of other companies get the deliveries right, perhaps you should not be in the online orders business if you cant deliver on what you offer, seems dishonest to me. They did after i insisted they log it as a complaint (they did not want to take my complaint over the recorded phone call until i told them i would report them to consumer services for refusing to take a complaint) offer me 10% off my next order with them! They've taken all my Christmas money so were am i to get more to make this new order and what is 10% off going to help me? Most importantly is why would i support a company that has zero care for its customers, accepts zero liability for its service or the part it played in ruining a family's Christmas, why on earth would they think i would ever want to order from them again?

I'm angry at what you've done to me and how little you care that you've done it as it means nothing to you and everything to me. So i'm going to post my story on every review sight and platform i can, warning people. I know you wont care as there's always the next sucker to take advantage of their trust in you. I'm confident that you wont care about any business this review looses you and i know any expectation that this will change your policies or improve your service or in actual fact benefit me in any way is a pipe dream, so why am i doing this at my time and expense? If i warn even one person away from Wayfair that you cant benefit with very little care and effort of someones hard earned savings then ive done my bit to avoid this happening to them and for you benefiting from it financially.

Signed
Very angry ex customer, Very deflated feeling like a failure of a mom

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I have just had the absolutely worst experience with Wayfair. On the 10th of May this year I ordered a Twin Wooden loveseat by Woodhaven for my parents... my mother in particular had been looking for one of these for a good few years now. Once I ordered this product I was informed that I would get delivery on the 4th of June. I was getting delivery through AddressPal service An Post has. To use this service the max weight allowed is 20kg so I double checked the wayfair site where the product description stated the full weight was 17kg. Please see below for a full timeline of my experience with Wayfair. I did not hear anything on the 4th of June but I waited till the 6th to follow up... *6th of June rang customer service to query where abouts of delivery... I was told I would get an email the next day... *11th of June I received email to state the seat had been located and I should receive a text that day about delivery-no text received. *13th of June I sent an email to explain as I had not received a text. *13th of June I received an email that delivery solutions would be in touch. *14th of June at 3.35pm I received an email to state it would be delivered by 24th of June. *14th of June at 3.49pm I received an email to state there was a problem that they could not locate my order but would contact the warehouse to find out what was happening. *18th of June I emailed for clarification on what was happening. *19th of June I received an email to confirm delivery would take place on the 24th of June. *25th of June I receive an email from AddressPal to state delivery was refused due to excess weight of the product, the weight AddressPal informed me it was 35.5kg... which is a substantial difference of what is stated on the site. *25th of June I email wayfair with evidence of weight from address pal and screen shot of the product description from wayfair sit, to see what is going on. *26th of June I receive an email to state yes weight is wrong and can I arrange alternative delivery service. *26th of June I reply to state this is wayfairs error not mine that I want delivery organised by them. *27th of June I email again as no response *27th of june at 3pm I get a response to say no it cannot be delivered, I would have to organize same or a refund can be arranged *27th of June I email wayfair again to log an official complaint stating everything i had experienced witg wayfair to date and to state that I wanted a call from a manager and not a refund. *28th of June I receive an email notification from Wayfair that my ordered is cancelled and a refund was going to be coming through. Please note I received no email from customer service and no call from a manager... absolutely appalling service and I would not recomend this site to anyone.