Tanya d.

AVOID WAYFAIR AT ALL COSTS! If i could mark negative stars i would! I ordered a bed (so a big ticket item) as a Christmas gift. To be the only big ticket item of my sons Christmas presents as money is very tight and i could barely afford this in the first place and scrimpt and saved to give my son the only this he really wanted but did not ask for as he knew i couldn't afford it. I was assured by the online chat that i could track delivery to make sure he was not in and the gift could be hidden until Christmas. Delivery was scheduled for the 03/12/2019 and i made sure he'd be out all day that day. Today 02/12/2019 my son opened the door to a delivery from wayfare that promptly announced to him "your double beds here" In that instance Christmas is ruined, there is now no surprises for Christmas and i cant afford to buy anything else so there is at least a surprise gift. In tears as i write this for both my sadness for my son, the disappointment of my hard save money surprise being ruined by this company and in anger for their attitude. I checked my email for updates from them, nothing there, i checked their last email it said 3/12 it also had a click here link for updates (which i had religiously been checking daily) and at this very moment it still says delivery 03/12 even though the item is in my hallway. I called them and their response was its not really their problem and i should be happy its been delivered early, their dates are just estimates (so good luck if you take time off) and they will not compensate me in any way so there will be no gifts this Christmas, Thanks wayfair. You suck. Doing something you said you'd do when you said you'd do it is not hard Wayfair, thousands of other companies get the deliveries right, perhaps you should not be in the online orders business if you cant deliver on what you offer, seems dishonest to me. They did after i insisted they log it as a complaint (they did not want to take my complaint over the recorded phone call until i told them i would report them to consumer services for refusing to take a complaint) offer me 10% off my next order with them! They've taken all my Christmas money so were am i to get more to make this new order and what is 10% off going to help me? Most importantly is why would i support a company that has zero care for its customers, accepts zero liability for its service or the part it played in ruining a family's Christmas, why on earth would they think i would ever want to order from them again?

I'm angry at what you've done to me and how little you care that you've done it as it means nothing to you and everything to me. So i'm going to post my story on every review sight and platform i can, warning people. I know you wont care as there's always the next sucker to take advantage of their trust in you. I'm confident that you wont care about any business this review looses you and i know any expectation that this will change your policies or improve your service or in actual fact benefit me in any way is a pipe dream, so why am i doing this at my time and expense? If i warn even one person away from Wayfair that you cant benefit with very little care and effort of someones hard earned savings then ive done my bit to avoid this happening to them and for you benefiting from it financially.

Signed
Very angry ex customer, Very deflated feeling like a failure of a mom

Website advertises one day delivery it took over a week for mattresses to arrive on three separate orders on three separate dates and only after having to chase it personally with the Courrier company.

Customer service rude basically blame you for all the problems not willing to assist and you end up having to do all the work yourself. Information given by the customer service incorrect and cannot be relied on, they will also refused to escalate a complaint.

Would never use this service would never recommend to anyone else either there are many other far more reliable services out there and better quality

This has cost me in the long run and don't expect to get reimbursed in full for extra costs incurred