Karlee D.

Service from hell
I ordered a sofa from this website and as it operated smoothly I decided I would utilise it again, little did I know I was about to experience the ordeal from hell when placing an order.

I devoted my self to paying over £500 for smart coffee table during this pandemic where people aren't working and are furloughed, for a lot of people that £500 would be the full extend of their pay package this month, never the less I had devoted myself to paying it on an item originally priced at over £700 before discounts.

I was open minded when ordering this that there could be delays due to Covid-19

However what I experienced was the WORST experience I have ever received in my life.

The table due to come on May the 1st. On my the first I waited in all day, didn't leave the house awaiting this order. It never came, I didn't receive ANY communication from the company and had to chase this myself.
It was delayed to the 5th, the same thing happened. Once again no communication
It was delayed to
11th, the same happened
Once again the 14th the same happened
This then happened with over TEN DATES in total where I physically had to ring the company myself, that's over 15 calls I've had to make to Wayfair at this point!

I then received half My order in the post
Firstly WHY ON EARTH WOULD I WANT HALF A GOD DAMN COFFEE TABLE? Secondly the item as smashed up, broken in Various places once again I have to ring them to complain about this service - nice to know that upon ordering a £500+ item they package it with care enough for it to arrive broken.

Once again I'm given a different date for the re-schedule delivery. And you guessed it on another 5 dates that they've told me it's not arrived. - (yet can I add, on the website it's Still advertised that if you order the item now you'll get it sooner than me as an existing customer)

This was escalated with a manager who assured me on their recorded phone line that this time would be different as she was taking ownership of the case and I'd get my re delivered table on the 3rd because of this. Yet since this statement I've been told it's coming on the 4th, 5th, 8th, and this morning I've had a new email to say the 10th

Bringing the order to being 5 weeks late, alongside service from a robotic "manager" who showed no empathy at all, jacintha.

Jacintha whom also told me on two occasions that she would contact me, only to not leaving me to chase this company near enough every day in lock down.

The service I've received has been terrible, and the ordeal of this coffee table not coming has practically aged me due to the stress and anger of them taking me for an absolute JOKE.

Upon looking at the coffee table on the website right now it tells me if I buy it now I'll get it on the third? Why is that false advertising allowed to happen when I'm going through this ordeal and you clearly know there's a problem

After this service I would personally never order from Wayfair again. Disgusting service and I will be taking this further.