Nina C.

Sadly there are no options to leave a no star review, hence the one star! PLEASE avoid this company at all costs. We ordered a bed frame from them which arrived late. We arranged for someone to assemble it only for them to discover that there was a slat missing from the headboard. My husband is 71 with multiple sclerosis and we have been forced to sleep on a mattress on the floor, which has been horrendous. I have just been informed that the replacement will arrive no sooner than 10 days time. I complained online, I thought I was being offered a 15% refund as a goodwill gesture only need to be informed that Wayfair have a policy of no refunds regardless.
I should also add that my husband had to drill holes where they weren't any and once assembled the frame was so flimsy it has undergone reinforcing. I only wish that we were in a better situation which would enable us to return it and go elsewhere.Save yourself a lot of stress and heartache by ordering with a company that actually cares about their customers. You have been warned.