Way

Everything was clearly explained and I found no difficulty getting the quote and booking I needed with Way parking services.

Excellent service. Well mannered professional staff. Couldn't find a better provider near or far. Fast, safe, inexpensive.

Wow this good. Never knew it existed. So easy and simple to use. Couldn't ask for a better service. Best on the road

Efficient, on-time, helpful. Online pay made it easy to gain entrance and leave with scannable QR code.

1) Drop-off day: I had arrived at the parking lot on 10/20/2021 sufficiently in advance, to avail the shuttle, and reach the airport comfortably. The Person standing at the gate had instructed us to drive up to the 6th/7th floor. After driving up and parking our car at 7th floor, myself, wife and two children had grabbed our bags and reached the elevator to see the note "Elevator Out-Of-Service"; we tried to see if there was another elevator but there were none. We had to carry the bags and walk down the stairs to save time.
I am wondering why couldn't anybody tell us that elevators were not working - we would have dropped the bags at the gate and avoided walking down carrying all our bags.

2) Pickup Day:
We had arrived at the airport at ~ 10 pm on 10/26/2021; it was a raining and cold night. We had reached the scheduled shuttle pickup point and called the parking lot. It was hard to get to anyone to talk to quickly; eventually the call went to a general customer service where a Rep had asked whole lot of questions and booking number confirmation just to give another number for us to text and request for the pickup. We had texted and waited on and on and on for 45 mins to an hour. In the mean time I had seen so many shuttles of other parking services picking up their customers and leaving.
Eventually we had to take Uber and reach the parking lot. And again, the elevators were out of service; somehow, we managed to pick the car and leave for home.

In view of the inconvenience and the pain we have gone through by booking at Way.com, I am expecting a full refund and reimbursement of Uber charges through their customer services (, or through Better Business Bureau) for some consolation.

SGunupuru

Like others I guess I got suckered into using this Website to book airport parking because of the low price. I booked back in October 2019 for parking near Orlando Airport for 10 days over the Christmas holidays. Got a confirmation, printed it out, even got a reminder from them a few days before, so thought everything was fine.
So my wife and I set off on the morning of Monday 23rd December heading for Gold Park Airport Parking. When we arrived there were at least 6 cars waiting at the entrance, so I had no choice but to stop on a busy road with my hazard lights on. Nothing appeared to be happening so my wife got out of the car only to find that the gates were locked, there was a notice saying the parking lot was full and there was nobody in the front office! All of the people in front of us also had reservations and were just as perplexed as we were. So I phoned the number for the parking lot and the first thing this guy says is "Did you book with Way.com? They do this all the time - they overbook and we just run out of spaces and can't do anything about it. You'll have to find somewhere else to park and get back to them and they will refund your money."
So we had no choice but to move on, the clock was ticking, and we did not want to miss our flight, but I'm sure you can imagine how difficult it was to find an alternative nearby especially a couple of days before Christmas. Eventually we found a place, and had no choice but to pay top $. So instead of the $34 we paid Way.com we now have paid $178!
What really kisses me off is I went back to Way.com, and they sent me a boilerplate reply (which shows me this DOES happen all the time), giving me a refund on my credit card and offering me a paltry $10 credit for a future booking!
So even if I took their measly $10, I would still be $134 out of pocket. I did go back to them saying I was not satisfied with their response and gave them 'til after the holidays to respond but they have not bothered, hence posting this review.

Amazing, Absolutely love the UX / UI. I couldn't do without this parking app now, never get a ticket again.

Absolutely the worst app. I've had issues with every lot I've booked in atl except peachy airport parking! On feb 28th 2020 way I booked through way.com to park my car at Days inn by Wyndham located on Washington Rd. In east point Ga. Upon arrival I noticed the hotel was run down, there's was 2 cars with busted windows and a old beat up looking shuttle m, but I didn't have time to book somewhere else being that it was 4 am so I go inside and I'm greeted by the desk attendant ( a tall black male). He I tell him I'm here to park my vehicle and I notice two others waiting for the shuttle so I ask when will it be back? He proceeds to tell me the shuttle doesn't work, and this isn't there problem because way.com is still booking out parking spots even though they have no shuttle. I was super upset because I'm 20 mins from the airport lyft and uber were $15, the desk attendant then proceeds to say his "security guard" will take me to the airport in his car as long as I tip him. Being that I had no choice I was forced to enter the car with a stranger and give him more money when I've already payed to park my car and shuttle to the airport. I have never experienced this level of unprofessionalism in a hotel or a airport parking app. Not to mention way.com has THE WORST CUSTOMER SERVICE REPRESENTATIVES! I called in to voice my concerns and "Mina" hung up on me so j called back and she knew my number and proceeded to pick up the phone the hang it up, I then called from blocked and she answered and lied and said it was not her but it was. I work in HR and if this were my company and my employees they'd all be fired. Never booking with way.com

-A very dissatisfied PAYING customer

I've been using this parking app for a while I think less than a month and it has come in handy!

Refund terms and conditions verbiage are not clear when booking your reservation. It will state that you can cancel and receive a refund. However, under the terms it states, "All ParkingPass can be cancelled any time before the parking pass start time and Way.com, in its sole discretion, may offer refunds in the form of credit." This credit they refer to is waybucks credit as in points toward your next reservation. When canceling prior to the start of your reservation it does not give you the option for a refund to your method of payment, only waybucks credit. If you cancel after your reservation has started the terms state, "Once your reservation has begun, you will not be able to cancel your reservation and will no longer be eligible for any refunds. We do not offer refunds for unused days after your booking dates." However, I have read reviews when customers have canceled less than 24 hours before the reservation started and they were not able to request a refund to their method of payment. I, well in advance to my reservation date, did cancel and was only able to select the waybucks credit option. So I reached out to way via their chat and was able to request a full refund to my method of payment and was approved. They stated it would take 7-10 business days for the refund. Please note per their terms and conditions "Cancellations made on the Way.com app will only be eligible for refunds in the form of Way Bucks." so, it may be in your best interest not to use their app. I hope this review was helpful. They receive 4 stars because while they don't have the option during cancelation to refund to your method of payment if you put in some time, inconvenient as it may be, they will work with you in issuing that refund.

This company would never give you a refund. Even when they state they will, I had to cancel a parking reservation worth $60 due to COVID19 and they refuse to refund my money and gave me "Waybucks" the WORST PART is that you can only use it on Movie theaters! Obviously closed by the Pandemic, or Meal plans in California (I live in Florida). I contacted customer service over 10 times and nothing happened... Finally yesterday I was able to make a parking reservation but they didn't let me pay the full amount with the "waybucks" they gave me, I had to pay the paxes with my credit card... Today I needed to change my reservation and customer service CANNOT do it, you must CALL (no way to do it online and the call wait is over 40 minutes to talk with a human), well, the representative answer was that they cannot change the reservation, you must cancel and guess what GET MORE WAYBUCKS CREDITS! Because they refuse to refund, and there is no way to modify your reservation... This website is a SCAM! STAY AWAY!

Confirmation No. # OGI*******

Site based price advertised is a lie. Click bate. NOWHERE ON YOUR SITE, at time of booking do they mention anything about additional charges. YOU PAY money they advertised as CLICK BATE THEY withhold information till after THEY GET THE CLICK BATE PAYMENT. You pay them In full the amount they Show you then after taking your money. They send small fine print in 1 million paragraph email! With BS. The only think not fine print is CONFIRMATION ID. The fine print is so... small the parking garage attendent! Cant even show it to you in their email. THEY ADDED AN ADDITIONAL 70 extra dollars on top of what i all ready PAID THEM. Their prices are CLICK BATE. They are SCAMMERS! I was inconvenienced, almost late for my flight! Due to THEIR falsely booking me, under 100% false pretenses. I could have taken an uber for 1/2 what I paid. There was another garage 5 min away from them that was HONEST charging less and for the money THEY charged me instead of SAVING MONEY. I ended up spending MORE THAN THEY ADVERTISED. Customer service representatives are rude and offer no resolution. Booking through them Caused me stress and last minute issue for travelers. Then swindled me out Of money, then customer service BLAMED ME for their false advertising, NO resolution in the matter for my LEGIT customer complaint. Inconvenience etc... I depended on this company's advertised pricing. But, they catfished me. & Did nlt give me PARTIAL OR FULL REFUND FOR THIS GROSS NEGLIGENCE!

Very good app, gives you all the information you need to get to the car park and it's far cheaper than other car parks around it. HIGHLY RECOMMENDED

I LOVE this app, so easy to use, I don't have to carry change EVER and it's a piece of cake to extend the parking time if necessary

I purchased $75.75 for parking with this company and did not receive the email on time to park. Had to pay an additional parking $90. When I contacted them they said they sent the email. I tried to stop payment with my CC company but they deputed it. I would not recommend this company they are rude and just rob you. I don't know how to upload pictures or videos.
We're writing about a dispute we received from you on 09/21/2023 regarding the following transaction(s):

Date Description Amount Disputed Amount
09/07/2023 WAY.COM*AIRPORTPARKING $75.75 $75.75

The merchant has submitted a response to your dispute and provided the enclosed documentation. If you have any additional information or documentation to support your dispute, please provide it to the address below, no later than 10/29/2023. If we do not receive a response, we may be required to resolve your dispute using the information currently available.

NASA FCU
P.O. Box 1588
Bowie, MD *******-1588

This information is being provided to you from the merchant directly to support their objection against the dispute that was filed. This information and documentation provided does not reflect any opinions or views of NASA Federal Credit Union. This information is only being provided to you for your records and to determine if the merchant's rebuttal is valid.

If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact us at 1-888-NASA-FCU (627-2328) ext. 333.

Do not reply to this email, it is an unmonitored email. For additional information or to upload documentation, please contact us at *******@nasafcu.com.

Sincerely,

Card Services

I purchased 5 days of prepaid parking from Way.com. On my return day, June 18,2023, I arrived early and went to get my car. My Way.com voucher was not honored. After multiple calls to Way.com and an extended hold, I finally spoke to a live person. After an additional time on hold, they advised that because I was leaving the parking facility 25 mins early, my way.com voucher was being rejected. I was advised to pay the full parking facility prices and submit my receipt "for a refund." I did so and after several days of inaction, I checked my credit card online. Not only was there no refund, of either the original amount or the full facility amount I was forced to pay, I saw that Way.com had actually made duplicate charges to my card for the same facility and the same period!

When I filed a dispute with my credit card for the second charge, Way.com then advised that I would need to drop my dispute in order for them to reverse the charge. I called my credit card and withdrew the dispute so Way.com could proceed with the refund. I advised Way.com the day the dispute was dropped.

I then received follow up emails from Way.com advising that I still needed to drop the dispute and I advised them that I had already done so. Well, I have now received an email from Way.com saying I must provide to them PROOF that I dropped the dispute in order for them to proceed.

Never have I ever experienced this kind of run around from any service provider. I have disputed credit card charges in the past and they were resolved by the merchant directly with the card company. The merchant reverses the charge and the dispute is resolved. I have never had to cancel a dispute for it to be resolved.

I have now been charged $125 by Way.com for services it did not provide in addition to the charges I had to pay to the parking facility in order to get my car out...because I arrived 25 minutes early.

Way.com is an unreliable service provider with atrocious customer services that will give you the run around and not work to resolve any issues with the goods and services it may or may not provide.

I would caution against purchasing any goods or services from Way.com and if you choose to do so, buyer beware. Don't expect any kind of satisfactory customer service from this company.

Don't be fooled by reviews. I booked with way.com and downloaded the app also. After reading the invoice I received after booking I was disappointed. As said $5.75 per day. I had booked for 3days. My total ended up being $100. I wasn't happy so I called to cancel. No answer so for some reason i checked my bank statement and found they charged me close to $500 for duplicate charges... let's say 5x. Very disappointed and what made it worse is I really reviews and didn't find any good ones. All I read was you don't get a refund, you get way bucks. I said to myself... what a way to start a weekend getaway. I called them again. 1:30am and finally got a hold of someone after 40 minutes on hold and a disconnect the first time. Surprisingly the gentlemen I spoke to was nice and asked if I want to cancel all or just the duplicates. I canceled the duplicates and went on reading more negative reviews which didn't make me feel any better. I said oh well... I'll let it go and try not to let it ruin my mini vacation. I let it go. Checked bank once in a while and found a credit for one of the 5 bookings. Waited a til I got back and checked again. Received all the money charged. Full refund to debit card... not waybucks! Idk what changed or maybe I was just looking for bad reviews and I found it. Needless to say. The company did what they promised besides the fact of overcharging me. I ended up not using the parking or way.com but I guess I could give them another try. Please don't go off by all the negative reviews about it being a scam. I was skeptical when I received a generic email reply but I gotta give them the benefit of the doubt! Thanks for the full refund!