I'll definitely use this site again in the future.
We have a small SUV 2009 Subaru Forester. We arrived at the parking lot and after parking the car for us the agent told us we had to pay $35 extra ($7/per day). I said "what for?" He said "for your large car". Our car is 17 inches shorter than a midsize car. Yet, it does say on the website that SUVs will be charged at the parking lot. We did not see that. One agent told us that we could contact Way and get our refund. No way. Way said it was up to the parking lot. Both of them said to get the refund from the other. A man we spoke to at the lot said that we were totally in the right and that we should be refunded. My wife even spoke with some at the lot who said that the money would reappear on our credit card. It did not. Today an agent calls and explains to us that there is nothing he can do because it plainly says SUVs will be charged. No compassion for these two 80 year olds who are not very savvy. So the ad says $3.00 per day. We paid $20 per day for our "large car".
Park somewhere else!
Overview
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cordell,
We are sorry to hear about your experience at our partner's parking facility.Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed on our website physically. All the information provided in our website are updated directly as per the concerned lots. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. As it is already updated in our website by the lot about the extra charges unfortunately, we are unable to initiate a refund after the check-in time as per our cancellation policy. If we refund this reservation for any charges, the lot will charge us for that amount. The lot attendants may not be aware about the terms and conditions we have with them as per their contract. However, we consider all our customers as valuable and look into their issues seriously. We will use your feedback to improve our services in the future. Please reach out to our customer success team at support@way.com with the subject line "Review" for further assistance on this matter. Thanks for your understanding and patience.
- Way Team