Never booked meet & greet before, hoping all goes well! Really fast app, nice to have it on the road!
Wish I'd downloaded the app long before now. Makes life a lot easier. Easy way to pay for your parking.
Best parking. Great value. Easy to place reservations, no worries or concerns - Really highly recommended.
Hi Yana,
We appreciate your feedback, and hope you try us again soon.
Way Team
Very good service. A truly straight forward easy process to book ones parking slot within Airport boundaries.
All info there, booking took just a few minutes, pleased with service. Simple, even for me. To book online
Hi Holly,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
Friendly staff. Easy to order and check, no problems. Would recommend you use the car parking excellent service
Hi Deividas,
Exciting feedback! We are happy you found our service easy to use. We thank you for sharing your experience!
Way Team
I booked a stay for my car and got charged twice. Customer service has been ignoring me about the money.
Hi Alyssa,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience please call our support team at 408-598-3338 to speak to an insurance agent we will be happy to assist.
-Way.com
Put in car-parking at JFK airport. Could not believe how fast and easy it was to do, such a great price too.
Hi Fay,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Great deal for our long weekend away. Shuttle service was there within 5 min. We didn't even have to call them.
We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!
-Way Team
I park at Way Parking every time. They have great service and are cheaper than the others. No problems.
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Do not use way.com. They take your $ and tell you a reservation is made. You show up, and their own well reviewed parking lots don't honor 3rd party reservation "requests" when they are going to be full later in the day. You get rejected just before your plane is to leave with full family in car. I went around begging other lots to pay their window rate to take my car. Was 3X the price, and missed the flight. This is what Way.com had to say to me... that they are not a real service...
So sorry to hear about your experience with your previous reservation.
Please understand that Way.com is a marketplace and works with multiple vendors/partners who want to market their services on our website. Way cannot be held liable for third party payments outside of our company. If you have any additional questions or concerns, please visit our website and view our Terms of Use.
"Way.Com will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Way.Com will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, way.Com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase(s) under this agreement."
Due to all services being rendered by our partners we cannot be liable for direct parking lot issues. By using our services, you've agreed to our terms of use, and Way.com is not liable for payments made outside of our company.
Hi BC., thank you for your feedback we apologize for the troubles with your booking with our team. Please feel free to email support@way.com and we'll be happy to look into this for you.
While this experience may have been subpar, it's important to acknowledge that better options are available.
Hi Richard
We appreciate your honest feedback.
While we regret that your experience did not meet expectations, we value your perspective and are always striving to improve. If there’s anything we can do to address your concerns or assist you further, please don’t hesitate to reach out to us at support@way.com or call us at 408-598-3338.
We hope to have the opportunity to provide you with a better experience in the future.
Regards
Way Customer Support Team
This parking app has been nothing short of a blessing for a city dweller like me. Living in a bustling metropolis, parking nightmares were a regular part of my life until I discovered this app.
We reserved parking at a secure lot about 2 miles from the Seattle Airport with shuttle service ever 15 minutes. A couple of days before our departure, we got an email saying they had overbooked the location and were moving us to another. We did not think much of this and went to the new location on the day of. It was over 6 miles from the airport in an unsecured hotel parking lot in a sketchy area of Kent, WA. We called about an hour before arrival to see if we needed to schedule the shuttle pick up, but were told to call upon arrival, so we did. Once parked, we called and got no answer and no VM. I tried again, with the same result. I tried a second number and had the same result. Tried first number again. Same. Tried a 3rd number and finally got someone who told us it would be AT LEAST 30 minutes for the shuttle and probably longer. We agreed to the pick-up, but were not happy about it. After hanging up, the woman at the hotel reception said this is common for that location.
Another patron had arrived while we were calling. He said he was on a tight deadline for his flight and asked if we wanted to share and Uber. Needless to say, this added to our overall cost of parking.
When we returned, we were happy to find our car in tact and undamaged. We did not even try to use their shuttle after our departure issues, so we just took an Uber to the hotel.
I've seen Way.com replies to some posts where they offered Way Bucks or some such and 50% off for next time. All I can say is that they can keep their phony-balogne bucks and discounts because I will never use them again! The CAN send me $35 to cover the cost of Uber since their promised 15 minute shuttle did not materialize and and for the inconvenience of being 3 times the distance to the airport as first booked.
I believe Way.com is a dishonest business that has no interest in customer service or providing a real service. I think they must only have one "shuttle" and they use it for the locations nearest the airport hoping other patrons will just take Uber or Lyft. I'm mad at myself for choosing them and mad at them for making the beginning and end of my trip pretty stinky.
I can't stress enough my recommendation that everyone avoid this company like the plague!
We're so sorry to hear about your experience using our marketplace. Please feel free to email our team at support@way.com or call 408-598-3338 so we can make this right. Thank you for expressing your experience!
As usual, I've had the best service and best price. Last time I used you, the driver even went up to the gate to make sure I got out OK.
Hi Matthew, thank you for using our services, so happy you enjoy our mobile app!
Good friendly service and easy to find. Great price, brills app that is easy to use and book on. No hesitation in recommending them.
Hi Juliana,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
First time using long term parking and I found it very easy. Staff very helpful, Would use again and reccommend it to others
Hi Marke,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Easy in and out for yesterday. A little pricey though for two hours. Extending my parking for free wasn't necessary for me.
Hi Phillips, we are happy you enjoyed your experience and found our services easy to use.
Works as expected. Useful for paying for parking when cashless... Convenient parking app. Thumbs up. Well done
Hi Carita,
Thank you for taking the time to share this great review with us, We hope to see you book with us soon!
-Way.com Team
So far so good, 2nd time using and its great. Easy to park, easy to get out of car park. Would highly recommend. Good price too.
Hi April,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Hi Luke,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team