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Way

way.com
New York
1 review
0 helpful votes
Follow Luke H.
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Best deal going!
May 19, 2022

Never booked meet & greet before, hoping all goes well! Really fast app, nice to have it on the road!

Date of experience: May 18, 2022
Way S. Way Rep
over a year old

Hi Luke,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

Serbia
1 review
0 helpful votes
Follow Jeremy T.
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Wish I'd downloaded the app long before now. Makes life a lot easier. Easy way to pay for your parking.

Date of experience: May 3, 2021
Delaware
1 review
0 helpful votes
Follow Yana B.
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Best parking. Great value. Easy to place reservations, no worries or concerns - Really highly recommended.

Date of experience: May 23, 2022
Way S. Way Rep
over a year old

Hi Yana,

We appreciate your feedback, and hope you try us again soon.

Way Team

District of Columbia
1 review
0 helpful votes
Follow Ashleigh L.
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Very good service. A truly straight forward easy process to book ones parking slot within Airport boundaries.

Date of experience: May 23, 2022
Illinois
1 review
0 helpful votes
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All info there, booking took just a few minutes, pleased with service. Simple, even for me. To book online

Date of experience: July 21, 2022
Way S. Way Rep
over a year old

Hi Holly,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

North Carolina
1 review
0 helpful votes
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Super duper
December 21, 2021

Friendly staff. Easy to order and check, no problems. Would recommend you use the car parking excellent service

Date of experience: December 21, 2021
Way S. Way Rep
over a year old

Hi Deividas,

Exciting feedback! We are happy you found our service easy to use. We thank you for sharing your experience!

Way Team

Canada
1 review
0 helpful votes
Follow Alyssa A.
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I booked a stay for my car and got charged twice. Customer service has been ignoring me about the money.

Date of experience: August 23, 2022
Way S. Way Rep
over a year old

Hi Alyssa,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience please call our support team at 408-598-3338 to speak to an insurance agent we will be happy to assist.

-Way.com

Pennsylvania
1 review
0 helpful votes
Follow Fay C.
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It was so easy!
December 21, 2021

Put in car-parking at JFK airport. Could not believe how fast and easy it was to do, such a great price too.

Date of experience: December 21, 2021
Way S. Way Rep
over a year old

Hi Fay,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

Ohio
1 review
0 helpful votes
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Great deal for our long weekend away. Shuttle service was there within 5 min. We didn't even have to call them.

Date of experience: October 6, 2021
Way S. Way Rep
over a year old

We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!

-Way Team

Florida
1 review
0 helpful votes
Follow Sarah L.
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I park at Way Parking every time. They have great service and are cheaper than the others. No problems.

Date of experience: October 8, 2021
Way S. Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

Connecticut
2 reviews
2 helpful votes
Follow B C.
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Do not use way.com. They take your $ and tell you a reservation is made. You show up, and their own well reviewed parking lots don't honor 3rd party reservation "requests" when they are going to be full later in the day. You get rejected just before your plane is to leave with full family in car. I went around begging other lots to pay their window rate to take my car. Was 3X the price, and missed the flight. This is what Way.com had to say to me... that they are not a real service...

So sorry to hear about your experience with your previous reservation.

Please understand that Way.com is a marketplace and works with multiple vendors/partners who want to market their services on our website. Way cannot be held liable for third party payments outside of our company. If you have any additional questions or concerns, please visit our website and view our Terms of Use.

"Way.Com will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Way.Com will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, way.Com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase(s) under this agreement."

Due to all services being rendered by our partners we cannot be liable for direct parking lot issues. By using our services, you've agreed to our terms of use, and Way.com is not liable for payments made outside of our company.

Date of experience: November 18, 2019
Way S. Way Rep
over a year old

Hi BC., thank you for your feedback we apologize for the troubles with your booking with our team. Please feel free to email support@way.com and we'll be happy to look into this for you.

Florida
1 review
0 helpful votes
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Easy to reserve a spot
April 8, 2024
Updated review

While this experience may have been subpar, it's important to acknowledge that better options are available.

Date of experience: April 8, 2024
Way Customer-Support .. Way Rep
5 months ago

Hi Richard
We appreciate your honest feedback.
While we regret that your experience did not meet expectations, we value your perspective and are always striving to improve. If there’s anything we can do to address your concerns or assist you further, please don’t hesitate to reach out to us at support@way.com or call us at 408-598-3338.
We hope to have the opportunity to provide you with a better experience in the future.
Regards
Way Customer Support Team


Blessing for a city dweller
March 23, 2024
Previous review

This parking app has been nothing short of a blessing for a city dweller like me. Living in a bustling metropolis, parking nightmares were a regular part of my life until I discovered this app.

Date of experience: March 23, 2024
Oregon
1 review
4 helpful votes
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We reserved parking at a secure lot about 2 miles from the Seattle Airport with shuttle service ever 15 minutes. A couple of days before our departure, we got an email saying they had overbooked the location and were moving us to another. We did not think much of this and went to the new location on the day of. It was over 6 miles from the airport in an unsecured hotel parking lot in a sketchy area of Kent, WA. We called about an hour before arrival to see if we needed to schedule the shuttle pick up, but were told to call upon arrival, so we did. Once parked, we called and got no answer and no VM. I tried again, with the same result. I tried a second number and had the same result. Tried first number again. Same. Tried a 3rd number and finally got someone who told us it would be AT LEAST 30 minutes for the shuttle and probably longer. We agreed to the pick-up, but were not happy about it. After hanging up, the woman at the hotel reception said this is common for that location.
Another patron had arrived while we were calling. He said he was on a tight deadline for his flight and asked if we wanted to share and Uber. Needless to say, this added to our overall cost of parking.
When we returned, we were happy to find our car in tact and undamaged. We did not even try to use their shuttle after our departure issues, so we just took an Uber to the hotel.
I've seen Way.com replies to some posts where they offered Way Bucks or some such and 50% off for next time. All I can say is that they can keep their phony-balogne bucks and discounts because I will never use them again! The CAN send me $35 to cover the cost of Uber since their promised 15 minute shuttle did not materialize and and for the inconvenience of being 3 times the distance to the airport as first booked.
I believe Way.com is a dishonest business that has no interest in customer service or providing a real service. I think they must only have one "shuttle" and they use it for the locations nearest the airport hoping other patrons will just take Uber or Lyft. I'm mad at myself for choosing them and mad at them for making the beginning and end of my trip pretty stinky.
I can't stress enough my recommendation that everyone avoid this company like the plague!

Date of experience: March 2, 2020
Way S. Way Rep
over a year old

We're so sorry to hear about your experience using our marketplace. Please feel free to email our team at support@way.com or call 408-598-3338 so we can make this right. Thank you for expressing your experience!

Florida
1 review
0 helpful votes
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As usual, I've had the best service and best price. Last time I used you, the driver even went up to the gate to make sure I got out OK.

Date of experience: December 17, 2021
Way S. Way Rep
over a year old

Hi Matthew, thank you for using our services, so happy you enjoy our mobile app!

GB
1 review
0 helpful votes
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Outstanding
December 14, 2021

Good friendly service and easy to find. Great price, brills app that is easy to use and book on. No hesitation in recommending them.

Date of experience: December 12, 2021
Way S. Way Rep
over a year old

Hi Juliana,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Colorado
1 review
0 helpful votes
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Great service
November 16, 2021

First time using long term parking and I found it very easy. Staff very helpful, Would use again and reccommend it to others

Date of experience: November 16, 2021
Way S. Way Rep
over a year old

Hi Marke,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Washington
1 review
2 helpful votes
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Terrible
April 3, 2019

Terrible. Did not honor reservation and would not refund money without my PROVING I had to take alternative transportation.

Date of experience: April 3, 2019
Florida
1 review
0 helpful votes
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Easy in and out for yesterday. A little pricey though for two hours. Extending my parking for free wasn't necessary for me.

Date of experience: March 7, 2022
Way S. Way Rep
over a year old

Hi Phillips, we are happy you enjoyed your experience and found our services easy to use.

Arizona
1 review
0 helpful votes
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Fast and easy
April 11, 2021

Works as expected. Useful for paying for parking when cashless... Convenient parking app. Thumbs up. Well done

Date of experience: April 9, 2021
Way S. Way Rep
over a year old

Hi Carita,

Thank you for taking the time to share this great review with us, We hope to see you book with us soon!

-Way.com Team

New Jersey
1 review
0 helpful votes
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Fantastic + easy.
November 17, 2021

So far so good, 2nd time using and its great. Easy to park, easy to get out of car park. Would highly recommend. Good price too.

Date of experience: November 17, 2021
Way S. Way Rep
over a year old

Hi April,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

Overview

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company responds to reviews on average within 28 days