Way

Easy to book and easy to find a car place and very good transfer. Booking very straightforward, no hassle, excellent price.

Used this service last week. Good friendly service and easy to find. I will recommend this parking service to my friends!

I prepaid for parking. A parking app worth using. Easy to use. Easy to book. Saves money and time. Always a pleasure parking.

Great customer service! Just great service overall as a whole. From the night guys to the morning/afternoon guys! No one misses a beat!

No problems booking. Access to the car park was quick and simple. Bus was warm and quick, with the best price to match.

Easy to use! No more running around for change :) So useful, no more worrying about having change, no more queuing for the ticket machine-love it.

Useful! Having booked the long term parking for the w/end & paid for it online... it was smooth & easy.

Works great for payment for parking. Makes parking and extending parking easy without having to run back to the car

Awesome parking app and service! Very useful and very kind team. Makes paying for parking really easy.

Would highly recommend. Close to the airport quick link bus to the airport. Friendly, efficient staff.

Excellent parking app. This app is amazing thanks for bringing it to us it makes paying for parking easier

Was easy and fast. Everything was smooth and it was a pleasure working with your staff. Great value.

Excellent service. Very easy to use online. Very easy to follow, with an instant email to confirm your booking.

Very easy to use online. Very easy to follow, with an instant email to confirm your booking. Love it!

The attendant was helpful and very polite. The car was retrieved in minutes. The car was sanitized can't ask for more

Check in was great. Very attentive. Check out was very smooth as well. Great parking location. Thank you!

This was my first time using Way. I was disappointed. After making my reservation, I received 2 emails (to junk mail) stating:

"Dear XXXX, Your booking is confirmed with us. Please review the information below and save this email for your records. Confirmation No. # OG(9 numbers), Dallas Lovefield Inn DAL Airport Parking, Check-In: Aug 02,2022 11:30 AM.

At the very bottom of this email, was a statement in grayed out text under Access instructions stating "For customers and staff safety, our shuttle services have been temporarily suspended." In order to read this, I would have had to scroll to the 4th screen on an IPhone 12, after seeing my booked confirmation number twice."

When I arrived at the parking location, I could not find a main office for the motel. I drove around twice looking for some help. I looked up the motel phone number and got someone who told me he didn't know what I was talking about and that his motel did not do airport shuttles.

I tried to reach Way but their mobile homepage has no links to contact them. I finally found a number and after waiting for several minutes on hold, I got someone on the phone who told me the service at that location was discontinued. I had to quickly scramble to find alternate parking on short notice. I asked for a refund since these messages were not only in my junk mail but obviously designed to prevent someone from noticing the service suspension. I was told that I had to cancel before the reservation to get my money back. I asked to escalate the situation to the person's supervisor and he said that would not be possible and I would be charged.

I would suggest people be careful using Way – I am a case study of one person – but I was very disappointed with how I was communicated with and treated.

This is so convenience. Great pricing, great parking service, great telephone customer service help!

Great service. Helpful employees. Convenient location for where I was going. Ease of use and attention by the staff