$10 for 3 hours I just paid $10 to park 3 hours in downtown Chicago! Download the app and use it. It works!
They will charge your card without even using the services! Never using them again and will file a dispute for using my card!
Excellent. The attendant was marvelous. Smooth reservations, and efficient check in and check out. Highly recommended.
Hi Daniel, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!
Best parking area in financial district. Pleasant attendants and fast, easy in and out. Highly recommend
Hi Lauren, we appreciate your sharing your experience, and happy to hear the service was fast and easy! Hope to see you book with us again soon!
-Way Team
I was able to enter and exit fairly quickly. The lot is very convenient to the center and my car was safe during my event.
Hi Henna,
We appreciate your feedback, and happy your vehicle was safe during your parking experience!
-Way Team
Easy to use the app. A great way to pay for parking. Paid for my parking from my hotel room and went back to sleep.
Hi Daryl,
We are very happy to hear you were able to book your reservation hassle-free. Our team will be very happy with your review as we aim to provide this outcome for all users. Thanks for sharing, We hope to see you again!
-Way.com Team
I was really impressed by the app and the whole booking process was quick, efficient and easy. I wish all other apps were as easy!
Hi Danielle, Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
-Way Team
Very handy app when you forgot your coins at home and easy to use. Extremely easy to use and so much better than having to remember money.
Easy to use the app. Great digital experience and a great app for finding quality parking in my experience
Hi Umeka,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Very easy to use and a more convenient way to paying for parking. No more looking for change hooray.
Hi,
Thank you for sharing your review with us. We aim to deliver a seamless platform so our users can book without any hassle. We look forward to see you book with us again!
-Way.com Team
Quick, courteous and just as expected! Easy pay, easy park, easy pick up, nice drivers and staff. Amazing service!
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Our experience, was good. Close to the airport, easy to find. Your employees were very friendly, easy to talk to. Thank you
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
We have used park and fly often and we receive great service we would definitely recommend and the staff are very friendly
Hi Kenny,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Simple to download and complete setup. Took a couple of minutes to complete fully. Simple check in. Good and easy way to book parking
Hi Talluri,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Second time I have used the service, saves time comparing individual apps. Great service on time for both collection and for the return delivery
Hi Craig,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Had features and had potential Great app. It had location based suggested parking by the airport. Helps with parking in my hometown and in the city.
Great service. Great experience. Got my claim ticket texted to me and the attendant got my car quickly.
Hi Megan,
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
They show price different when you really book they charge more. Also they don't fund. I lost money. I don't suggest.
Hi John,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and rate concerns. When booking on our platform we display the rates on the calendar for each day. In the future, please hover over the daily rates to view prices per day before the booking. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.
-Way Team
Much improved, doesn't seem to hang for ages and parking selection and paying now much easier and faster.
Overview
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elena,
We are sorry for any inconvenience while using our service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Due to this reason, our cancellation policy doesn't allow us to initiate any kind of refunds after their check-in time due to a personal reason even if it is unused. However, we always look into our customers' issues seriously and wants to make it right for them in best possible terms. As the issue is not specified in your feedback, we are unable to figure out why your reservation was not used. Please reach out to our support team at support@way.com with the subject line "Review" and briefly explain the issue, one of our representatives will be happy to assist you. Thanks for your understanding and cooperation.
- Way Team