WayReviews 974

Staff on hand as soon as we arrived, helped us to check in, very polite. Only waited 5 minutes for the coach to take us to the terminal, a really good service which we would use again.

So far so good, 2nd time using and its great. Easy to park, easy to get out of car park. Would highly recommend. Good price too.

Easy to park, short walk/transport to terminal, no problems. Love this company. Makes parking so easy and convenient. I can book in advance and not worry about it. Shuttle takes you to the ship and you are good to go.

First time using long term parking and I found it very easy. Staff very helpful, Would use again and reccommend it to others

Easy to use the app. Great digital experience and a great app for finding quality parking in my experience

Simple to download and complete setup. Took a couple of minutes to complete fully. Simple check in. Good and easy way to book parking

Fantastic. I needed a space urgently and I found this app and despite the stresses of time against me I was able to book a car parking space and drive there within 5 minutes of downloading the app. I'm not sure if I was rushing but a feature could be added for 'any additional info' like for example if a hotel has ANPR and you need to register your car reg in the lobby with the business just to make sure you don't get a fine.

I use the app all the time to find reasonable priced or even free parking in location I've never been before. Excellent app.

Absolutely ideal for what we need at times. Great stuff. Best service ever. It was quick and easy to find cheap parking.

It was quick and easy to find cheap parking. Very useful for finding off street parking in busy areas and/or at busy times

Perfect app it help me a lot off time to find the place for parking! Easy to navigate. Happy to find a more affordable parking option.

Just started using Way and its been great so far; the app shows all the info needed, is clear and responsive.

Accurate description & useful photographs of location. Way was manned when I arrived and a suitable space already allocated for my MPV. There are building works currently on site so spaces are restricted and the attendant suggested booking ahead to guarantee a space. Overall good secure location, helpful staff and generous space.

Do not use them if you can avoid it. Use Parkwiz instead. I booked with them and paid for covering parking. When I got there there was no cover parking and had to park with uncovered parking. I contacted them immediately and ask for a refund of the difference. They ignore me and said it is too late. As we all know with flying you can go searching for new parking on the fly. So I fought the charge on my credit card. They then recharged me. Then they wanted to work with me as they say. But they didn't I asked again for a credit and they refused. HORRIBLE company stay away if you can.

1) Drop-off day: I had arrived at the parking lot on 10/20/2021 sufficiently in advance, to avail the shuttle, and reach the airport comfortably. The Person standing at the gate had instructed us to drive up to the 6th/7th floor. After driving up and parking our car at 7th floor, myself, wife and two children had grabbed our bags and reached the elevator to see the note "Elevator Out-Of-Service"; we tried to see if there was another elevator but there were none. We had to carry the bags and walk down the stairs to save time.
I am wondering why couldn't anybody tell us that elevators were not working - we would have dropped the bags at the gate and avoided walking down carrying all our bags.

2) Pickup Day:
We had arrived at the airport at ~ 10 pm on 10/26/2021; it was a raining and cold night. We had reached the scheduled shuttle pickup point and called the parking lot. It was hard to get to anyone to talk to quickly; eventually the call went to a general customer service where a Rep had asked whole lot of questions and booking number confirmation just to give another number for us to text and request for the pickup. We had texted and waited on and on and on for 45 mins to an hour. In the mean time I had seen so many shuttles of other parking services picking up their customers and leaving.
Eventually we had to take Uber and reach the parking lot. And again, the elevators were out of service; somehow, we managed to pick the car and leave for home.

In view of the inconvenience and the pain we have gone through by booking at Way.com, I am expecting a full refund and reimbursement of Uber charges through their customer services (, or through Better Business Bureau) for some consolation.

SGunupuru

I would rate lower if I could. Purchased parking for one week through Way.com. 24 hour attendant was non existent so my catalytic converter was stolen. Just found out another stolen catalytic converter incident was put on google review a week before my incident. Hate to say this but I'm sure some of the businesses support thieves. Repeated this review on way.com but they keep deleting it. Even when I express my concern about the parking facility, Way gave a default response. When I attempted to write an app review, app disabled my ability to proceed. Just don't use the app. The reviews are fake on both app and the businesses. Use google or Yelp instead.
FYI, Valupark is the same company as 405, there's no attendant on site

Only positive, shuttle drivers are nice and you can tell they work really hard.

I had a bad experience, very bad.

When I dropped off my vehicle, I didn't get a copy of the contract. I
Know that is my fault, but i was with my 6 years old and I was to busy
With my luggage and last check of our traveling papers.

When I went there to picked my car up, no one was there just the driver
Who gave us a ride from the airport. He just gave me my key (30 feet from
My car) and disappeared. I walked around it and saw a big white mark on
The bumper (my car is bright red) I try to call about, but no one picked
Up the phone. The mark wasn't to bad, so I just left. Pretty soon I saw
The vehicle tracking system and video recording was disconnected! I had
To stop and figured out how that is happened. Someone purposely
Unplugged it. After I restarted the system and it is started to
Working. After I looked thru the vehicle I realized personal stuff was
Stolen from the car. Nothing expensive, but hurt to loosing a gift from
My late father. They are used my car for 20 miles or so as well. :(
The customer service didn't help me at all. They told me "Unfortunately, Way cannot be held liable for any theft, missing items, lost keys or damages..." So what are you doing for my money?

DO NOT USE THIS COMPANY!
Used Way.com to prepay airport parking for Family Trip.
Arrived at the reserved parking lot 4am and the attendent said lot was full.
Had to scramble to find other parking which cost 30$ more at the airport.
Tried to get Way.com to pay the additional charges -- sent receipts and
They would only refund my original cost. I was with my family at 4 in the
AM Driving through terrible areas to try to find a spot. Quickly drove to the airport to pay the premiun price to park there. Way.com would not respond to multiple emails to pay the difference in the parking of a lousy 30$ for their misrepresentation!

I have had really unpleasant experiences with Way.com and their vendors. First, Way.com never refunds even though is the policy is 100% cancellable with no penalty. They only issue "Way Bucks" forcing you to use them again. Secondly, they make lots of promotional offers via email, thanking me for being a customer (for example) with discount codes that are useless, because they can't be combined with Way Bucks.

In my last experience using Way.com I parked at Hilton Dpoubletree at Newark Airport. The lot so COMPLETELY FULL that I had to park illegally and worry if I would be towed during my trip (thankfully I was not). Worse was the hotel's single shuttle. It only ran on the 1/2 hour and they refused to let me on because they had "contractual obligations to prioritize Delta airlines personnel staying at the hotel." After waiting for the next shuttle, I was again denied, because remaining Delta personnel occupied 1/2 of the van and others had already been waiting for over an hour. I had no choice but to call an Uber and pay $12 to get to the terminal. I made it to the gate in just as they were closing the boarding doors. On the way back, I called the hotel several times and no one ever answered. After waiting at the shuttle pick up area for 40 minutes, again I found it necessary to call Uber to get to my car. At the hotel the front desk personnel ignored me for about 10 minutes before finally validating my parking. On the way out, the turnpike machine would not accept my ticket and I had to repeatedly press the help button. No one aswered the call, even as cars backed up behind me. After a few minutes, the turnpike gate silently lifted and I was incredibly glad to have that ordeal behind me.