The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Pay in advance option worked great. Quick and courteous service. I will this service again and recommend to others
It's really a great convenience. Good service. I don't mind paying for good service. Smooth drop off and pick up.
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Reserved night before. Easy online process, competitive rates, smooth parking and delivery back. Great service!
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Way.com took my money and booked me a parking before my flight. I arrived@ the lot only to be told that the lot is full and way.com was notified 3 days earlier to not accept reservations for this lot.
Now I have no parking and parked@ the airport for 2-3x times higher $$
I called way.com and they denied responsibility and only refund they will give me is way.com "Bucks" that can only be used on their site.
Do not Book or use this service
Hi Johnny,
We appreciate you sharing this feedback with us. We are very sorry to hear about your recent experience at one of our partnered locations and our team will be glad to speak with the parking location directly to ensure this does not happen again in the future. Way.com works diligently to ensure 100% of our user's expectations are met. We understand your concerns on this matter and would like to speak with you further on this review. Please feel free to contact our support team at (408)-598-3338. We look forward to speaking with you and resolving this all together. Thanks again for sharing.
-Way.com Team
Notice how their parking facilities all of great ratings of 4-8 to 5? Only on google they are all around 2-4. Way deletes ratings as they did on one of mine. They push off poor service on the parking companies at LAX and say that it's not their responsibility. Stay away..
Hi Mike,
We can assure you all Way.com reviews on our platform are authentic reviews that are being left by valued customers of Way.com who have used our services before with the certain locations chosen. Please understand, Way.com is an online marketplace that provides parking spaces at a discounted rate. Way.com does not operate these locations as we are partnered with them to honor our parking services. Thanks for taking the time to share this review with us, We'll be sure to reflect on this to provide a better experience.
-Way.com Team
We really appreciated the assistance of one of your van drivers the morning when we were having trouble getting our car parked. Both ways to/from airport was a pleasurable experience. Great personnel!
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Our experience, was good. Close to the airport, easy to find. Your employees were very friendly, easy to talk to. Thank you
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
I park at Way Parking every time. They have great service and are cheaper than the others. No problems.
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Friendly staff. I was quickly met at my car when I parked, and delivered back to its spot when we returned. The car was in the same condition I left it in.
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Easy in, easy out. Super convenient park and ride! Never have to wait long for shuttle! Courteous drivers!
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Way is a great company! We were gone for 9 days we had fast service 2 and from the airport. Will be using them again in the future!
We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!
-Way Team
We made reservations online. When we arrived a shuttle was there to pick us up as soon as we parked. We were picked up promptly on our return even though our flight was delayed. It was easy, reasonably priced, and we will us Way again.
We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!
-Way Team
Excellent visit despite confusion with valet parking. Larger signs and vehicles need to be cleared out valet lane for additional valet customers to park safely.
We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!
-Way Team
They did a good job getting us parked, to the airport and back again, quickly and easily also at a reasonable price.
We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!
-Way Team
Great deal for our long weekend away. Shuttle service was there within 5 min. We didn't even have to call them.
We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!
-Way Team
The drivers were fun and courteous, excellent drivers. Helped with our bags. Excellent service! Will definitely come back to Way parking!
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
DO NOT USE! I REPEAT DO NOT USE THIS COMPANY! I've been duped twice. The photo of the lot was nothing like the reality. I saw a photo of an indoor lot and upon arrival, it was an abandoned space in an alley with overgrown weeds. The space was fenced and locked with no access. Fortunately, we were early or would have missed our flight trying to find alternate parking.
That's not the worst. Way refused to refund me. This is the 2nd time I've had thus issue with Way.
BUYER BEWARE!
Hi,
Thanks for sharing this review with us. We are truly sorry to hear your experience was not up to par with your expectations. Way.com strives to meet all customer expectations when using our services and very sorry that was not the case during your reservation. We will assure you that our team will speak with the management of the location as we want to be sure all users are aware of the location in which they booked for. Our team will be sure to vet this location promptly and accordingly to ensure customer satisfaction. Thanks again for sharing, We will be sure to reflect on this matter and provide a better experience. Please feel free to contact our support team at (408)-598-3338 as we would like to make things right with you.
-Way.com Team
Pretty good service. The wait for valet was a little long, and the wait for the shuttle was as well. But overall, very nice people so will definitely use again.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Efficient, on-time, helpful. Online pay made it easy to gain entrance and leave with scannable QR code.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Quick, easy, convenient! Didn't wait that long for the ride. Recommend download the Way parking app.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
-Way Team