WayReviews 974
Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Close by, and quick pick up / drop off. Great price. Easy to park and get to the airport. And friendly drivers too!
Always a pleasure to park there. We showed up and they were ready to take the truck and got us on the shuttle and on our way to the airport. Upon coming back didn't have to wait but about 10 minutes for shuttle and they had the truck parked and warmed up ready for us to leave. The easiest in and out I have ever done. Thanks!
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Quick pick up and drop off and never had a problem with my car at this location. Park here twice a month. Very happy with service.
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
This was our first experience with Way and it was fantastic! They were efficient, professional and super polite! Thank you. We will be back.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Close to the airport, friendly staff. We always park at Way because our car is safe and the shuttle service is courteous and frequent.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Everything was seamless. Check in, shuttle to airport then shuttle back to our car! Would recommend & will be back.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
I used Way on a whim and was pleasantly surprised. Drop-off service was very fast and friendly, and the parking is much cheaper than alternatives.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
I've parked here twice and it has been quick and easy each time! Easy to park and didn't wait shuttle, it was just available. Friendly shuttle drivers!
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Quick, courteous and just as expected! Easy pay, easy park, easy pick up, nice drivers and staff. Amazing service!
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Great experience. I'm glad I chose valet service. Great for early morning departures and late arrivals.
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Easy to park and they pick you up at your car as they have a roving bus to pickup customers. Return was just as easy. Both drivers to and from the airport very nice and helpful. Attendant in the exit booth very pleasant.
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Great friendly service! Love the valet parking option! My vehicles was running and waiting for me when I arrived at the parking lot.
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
They charged me to park in parking garage that was closed and caused me to be late for the show due to finding a parking spot that cost 3 times more than the original spot I paid Way to park in. It's a $7 credit and they won't give it to me because I don't have the receipt from the other parking spot. We threw $20 at the parking attendant and ran to the show. Worst customer service I've ever seen. Stay away from this company.
Hi Todd,
Thanks for bringing this to our attention. We are very sorry for any inconvenience this caused you. Our team will be glad to speak with the parking management of this facility to ensure we are providing the correct operational hours of this location. Please understand, Way.com is an online marketplace that provides parking spaces at a discounted rate. We have no control over or operate these facilities as we aim to properly vet these locations so we are up to date for our users when booking. We can assure you this matter will be fixed for any future bookings at this location. We are willing to assist with getting a refund issued back to the card for this reservation. Thanks again for sharing, Please contact our support team at (408)-598-3338 for further assistance. We look forward to speaking with you.
-Way.com Team
It's really a great convenience. I will most certainly recommend Way to my friends and family who often fly out to their vacation destinations.
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Made my reservation the night before and still got a good pricing for my car. Overall the drivers were quick and helped me load my stuff onto the bus.
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Good and easy to park over there, next time I will park there again, also tell friend to us this parking lot.
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Perfect place to park and save money. Safe and convenient. Convenient online reservation process, prompt shuttle service, and friendly drivers.
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
Worst company. Charged me twice for one parking space. They owe me $80.30 after lots tries, no response
Hi Kenny,
We are very sorry to hear you have not been able to get this matter resolved. Our team will be glad to get this taken care of for you and refund the duplicate charge as requested. Please feel free to provide us with your contact details and order information our team will be sure to reach out to you in a timely manner to have this resolved. Thanks again for sharing, We look forward to speaking with you.
-Way.com Team
After waiting 40 minutes for a shuttle, being the third one to arrive and wait, I was unable to get on because I was trying to load my luggage in the back and was unable to because someone had brought three huge suitcase-type bags of what looked like movie equipment. There was no place for me to put my bag, and even though I was one of the first people there, the selfish $#*! hats on the shuttle wouldn't budge and I was unable to take it. I missed my flight. Yes. I missed my flight. I ordered an Uber and still didn't make it on time because of these idiots who don't give a rat's $#*! about customer service. The reason I booked this was because it was one of the few that had a shuttle service. Many do not because of covid. Give your business to someone else. They don't deserve you.
Hi Rich,
We appreciate you sharing this feedback with us. We are very sorry for any inconvenience this has caused you. As I understand this is an unideal experience and out of your control. Please understand that Way.com is a marketplace and does not operate the facilities directly. Please understand our team cannot be held liable for shuttle reimbursements due to shuttle services being a complimentary service and Way not physically operating the shuttles as mentioned on our terms and conditions. We'd like the chance to speak with you further on this review to get this resolved in a timely manner for you. Please feel free to send us your contact information and our team will be glad to speak with you as soon as possible. Again We are sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.
-Way.com Team
My 3rd and last time booking my airport parking thru Way.com. I had to extended my parking by 2.5 hours due to change in arrival of my plane. No way to edit besides canceling reservation and had to start a new reservation which I paid again. Way.com refunds the 1st reservation in points and does not give option of refunding to the original card. There is no customer services, supervisors in perpetual meetings. Stay away from this company as its not worth the hassle. There are plenty of other services to secure airport parking thru.
Hi Phil,
Thanks for sharing this review with us. We are very sorry to hear you have not been refunded as requested for the previous bookings. We can assure you our team will be glad to look into this matter further for you to get this resolved in a timely manner. Please understand, All cancellations processed using our mobile app will be issued in Waybucks(Internal credit) which can be used at a later time of your choice. Please feel free to share your contact details with us and our team will be glad to further assist with getting the refund request resolved. Thanks again for sharing, We look forward to speaking with you.
-Way.com Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team