WayReviews 974

Very easy to search and book a space. Booked one for a concert at Ford Field last year, thank goodness I did because the garage was closed unless you had prepaid parking. 1 minute walking distance too, so yay!

Easy and efficient. Saving me a lot of money in midtown. Fantastic customer service. Kind of the perfect app.

Great saves so much money always runs smooth. It's seamless and fast! A lot of apps don't make enough sense to exist. This one does. Great job!

Great parking and event app. Very user friendly. Worked good. Needed NFL game tickets there was a dedicated tab for event to make sure I had the right timeslot

Cancellation policy says flexible money back refund if cancel reservation before start time. My car was stolen hours before the start time. The app had no cancellation button to use, so I communicated to SUPPORT of my request to cancel. SUPPORT looked into it but denied refund, claiming "cancellation must be prior to start time" though their policy clearly states anytime up to start time.

Never used the app before. Now I have it and it worked great. First and only time so far to use it. Super quick, easy. Appreciate the simplicity of using it.

New to me but seems to work. Way is so easy to use and easy on the wallet! Great App for parking car.

First timer. So far so good. Quick and easy! A true life saver. Make the night a lot more enjoyable! Less stress for sure!

I have been searching for alternative cruise parking off and on for a couple of weeks now. Finding Way Parking made it so simple and great space as well. I wanted covered parking and they had it.

You have a great lot. Close to the cruises. This always works well for us. Fast service when you need to go to the airport and back!

Making a parking reservation has always been an easy and efficient process. App works well. No problems with booking in advance. Very easy to book.

They show price different when you really book they charge more. Also they don't fund. I lost money. I don't suggest.

Easy to book and great service, we have parked at this property a few times, always a positive experience.

First time use. It's easy to find and book the lowest price available. Haven't completed my transactions yet, so maybe I'll update this after the event is over. Update: it was great! We parked in downtown Washington to go to the natural history museum. Saved a good but of money on parking with this app!

When we returned to LAX the shuttle would not pick us up saying they closed for the night at 7:30! We had to take an UBER with my 90 year old mother in law for $80 to retrieve my car. The reply I got back today when I asked for reimbursement:

We appreciate your response, and hope we can get this resolved.

As stated before shuttle services are complimentary services which is provided by the parking lot and not by Way.com. The charges you've paid with us is only for the parking which you have utilized. Usually, we do not offer any reimbursement on shuttle service issues.

Way.com is an online marketplace and does not operate in these places directly and also have no direct contact with the shuttle services provided by the lot. You may check our terms and conditions for further clarifications regarding this matter. Way. Com cannot be held not liable for unavailable or late shuttle services.

Please understand that we are unable to credit you back to your credit card due to the reservation being used. Again, we appreciate your time, and looking forward to assisting you in the future.

Thank you,

Support Team

Reservation was quick and easy. Always use this parking spot and it is the far best, never have an issue with them, Secure and safe. Thank pleased customer

Very unprofessional. Tried being picked up from airport w/ VERY POOR COMMUNICATION. Eventually had to catch a cab to the parking structure. The lady who was responsible for answering the phone during pickup, although they sit in the garage with nothing to do all day/night, refused to pick up the phone and communicate a possible ETA, and it was COLD outside. When trying to file a complaint or even request monies back for my cab ride, I got the runaround and kept saying "the shuttle is a Complimentary Service" - Like I explained to them, there were several other parking structures to choose from and had I known this is the level of professionalism they decided to provide, I couldn't went with a different parking structure. It's DISGUSTING behavior on their behalf, especially not trying to give a damn to even rectify the matter, but I'm sure so many people use their services that they don't care about their customer service. I would say go with another vendor that will actually do what they've outlined in their description for their services. This was parking at LAX in Los Angeles. But when calling customer service I kept getting the runaround that I should contact the garage directly when they know that the garage does NOT handle business matters. Then when I contact the garage, I get referred back to the business line. It's TRASH and I hope they someday lose their business for not properly caring about their customers and their safety

This is so convenience. Great pricing, great parking service, great telephone customer service help!

A very convenient, cheap and efficient service. The easyest airport carparking i have ever had. Offers eveything you need. Ease of parking, a wash to a full valet even pick up and delivery at terminal doors. The buses were plentifull and regular, all in all money well spent.

Purchased parking on app. App said lot was attended and to show screen to attendant. Lot was NOT attended! There was no way to get ticket from kiosk for car. Called customer service and was on hold for over 20 minutes. Sent an email and as of today (over 24 hours later) still no response. Tried to cancel but app would not allow. Ended up paying double to get a ticket so that we wouldn't get towed. Oh, by the way the app price was the same as the parking lot price.