Sold me fake Jordan's and won't refund my money. Don't shop for shoes here they are fake. They are not checking what ppl are selling
Everything I've ordered so far has got to me in a reasonable time and everything I ordered is well made no complaints
I ordered a gift which I was charged for. It was never delivered and they won't respond to my emails. Crooks
I have ordered twice and never received my items. Customer support are no help. I will never order anything ever again
THIS IS A SITE FOR PEOPLE TO SCAM!
IF YOU PURCHASE FROM THIS SITE, YOU ARE ONLY DIGGING YOUR OWN GRAVE. DO NOT MAKE THE SAME MISTAKE WE ALL DID.
DO
NOT
BUY
My attorney will be in touch over 500 they took from me They are not a good company they are FakeThey are Fraud
BE WARNED THIS WEBSITE IS VERY DISHONEST & IT HIDES BEHIND EMAILS WITH A CUSTOMER SERVICE 800# the only email and a message box as its form of communication! When I received my order instead of getting 40cm (silver hardware) I got 35cm (gold hardware). I do not like this website I have had three other problems with this order--the above problem being the fourth.
Warning! Be careful and make sure the item is 40cm and correct hardware. Plus, shipping takes a very long time and the customer service only take messages with up to two days call back (not including if you have any problems or returns). No wonder Amazon is rake #1 and doing $ Billions. NO MORE patron-ship from me AGAIN! As of two months later I still did not receive a refund! There's no customer service 800 number --just a message box. I left several messages requesting a call back (and I kind you not) I was hung up on each and every time during the call without a call back to rectify the situation. The so-called customer service rep would send an email promising to a refund (since Jan 28,2018) yet not to be as of 2/23/18.
Wanelo is the best app ever it has a lot of cute clothes on it and u can save it so u don't u won't have to search to find it cause it will be saved
I have ordered three times from Wanelo and used their app to browse through fashion almost daily. My experience of online shopping through them is pretty good so I'm surprised to see so many bad reviews. So my experience in a nutshell: 1. Order the stuff (sometimes I got the confirmation and tracking email and sometimes I didnt) 2. Wait almost a week for them to confirm the order and ship it 3. Wait about 2 weeks to receive the package
Obviously this is NOT FAST so if you're an impatient person or you need your package in less than a month, I do not recommend Wanelo. But if you're someone who wants cute clothes who cannot buy it in person (due to the brand being in another country) or you want something cute but still affordable, GIVE WANELO A CHANCE! I'm happy with everything I've ordered from here.
Also, I'm a super cautious person when it comes to online shopping so whenever I was worried about my package, tracking, email etc. I just send an email and they get back with me in about two days the max.
SO BASICALLY KEY TO ORDERING THROUGH WANELO IS PATIENCE.
Good luck to everyone's shopping endeavors :)
This app is great and amazing. One thing that it should definitely have is to have the option to make your collections private
Two items were returned on 12/26/15 and of this date i have not received a refund. Where is my refund order #'s L3N******* and L3N*******.
Hello Roberta! Thank you for reaching out to us and I'm sorry about the delay in getting back to you! I can see since you posted this that the items were in fact refunded to you on March 19th and it typically takes between 2 and 10 business days to see the amount back in your account. If you don't see the amount after that, shoot us an email and we can check it out for you!
A couple of years ago, I ordered the clear colorful LV duffle bag, it never came, I ordered the brown LV in February never processed, still awaiting refund!
Don't bother. Don't be tempted. Sizes are off, quality is horrible and there is NO customer service.
Hi Laura! We want to make sure all of our customers have a great experience, and I'd love to learn more about yours so I can be sure that steps are taken to prevent any similar issues in the future. Email us at shopping@wanelo.com with "SiteJabber" in the title so I can find your message quickly!
They don't care about the customer and their need we pay and they choose not to ship when they promised
This so called company stinks. They don't refund your money. Total scam! Don't waist your time and money!
Just without warning wanelo said our store is not verified. Sent them some emails. If issue gets resolved I will update you all
Wanelo is the worst when i ordered a outfit from them they gave me this unknown tracking number and scammed me.
DONT BUY FROM WANELO THEY SCAM PEOPLE!
Overview
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 66th among Social Shopping sites.
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- San Francisco, California
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Business History
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cathy,
I’m so sorry you didn’t get a response! I’d love to help you track down your order and get a proper refund. Please email shopping@wanelo.com with your Wanelo username + order number and we’d be more than happy to help.