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Wanelo Reviews Summary
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 63rd among Social Shopping sites.
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Everything I've bought so far has looked fantastic in pictures. I've purchases four things. Mos have taken months to be shipped sometimes and when I get the products they are crap. Don't look like the pictures, aren't made nicely. One occasion I bought something and have just never gotten it. I wish customer service had a telephone number so I could speak with someone about my concerns.
Great and fun website to use if you don't plan on buying anything from the little shops.
I ordered 2 different Christmas presents December 5th, the money has long come out of my account but it has been sitting in China preparing for shipment for a week. So that money for presents is gone, but no gift. Will not use this again!
Hi Merrill, I'm really sorry your orders haven't shipped yet but we can definitely help check on this for you. I was not able to locate any emails yet in our Customer Support queue to help me investigate what's going on, so I will send you a private message to learn more about your orders and help get this resolved for you!
I have ordered several things from wanelo in the past and they all came in pretty quickly and never had any trouble with them. For one of the orders I was having trouble with the tracking number and after an e-mail, one of the customer service reps dos help me. This time, however, I have received no help. I ordered two items a week ago and they haven't even shipped yet which is a bit ridiculous even after I've already been charged. I have e-mailed them repeatedly to see what was wrong with the order and to know some information but I haven't even received an e-mail saying that they received it. It's really starting to tick me off and if I don't get an e-mail back by tomorrow definitely calling them. It really is a give or take with this company. Highly unlikely I'll shop from them again
Hi Maggie, I'm really sorry that you haven't received a response yet. Our team is working very hard to get back to all customer inquiries within 48 hours of receiving them. It looks like your original email is just hitting that 48 hour mark right now so the team will definitely be getting back to you shortly. I'll be sure to alert the support team of your email so it can be prioritized as well.
They don't let you know that your order is out of China. Took my money out of bank, still waiting 18 days later they sent me notice it was processed in China no tracking information except a number that has no information available. Telling everyone who will listen not to use this site.
Hi Robin, Thank you for posting about this issue. We definitely want to be sure that sellers are providing valid tracking numbers and also sending orders within the delivery estimate they provide to their customers. I'll be reaching out via private message to learn more about your orders so I can help get this resolved for you!
After having a bad experience with Wanelo they have redeemed themselves by contacting me and fully refunding my purchase and delivery charge. I received a prompt refund back to me account. Beware of third party sellers but I cannot fault the way they eventually dealt with my query and refund.
I ordered 2 things for Christmas in early November from a wish list that was posted. I still have not received either of them over a month later. I contacted Wanelo repeatedly, they continue to say they will check on status. I called Styles for Less directly, both by phone and by e-mail, they have continued to say they will check on the order. I have contacted Willow directly as well, same response. I will NEVER use Wanelo again. I wish I would have thought to check the reviews before I ordered anything through Wanelo.
Hi Lori, I'm very sorry about the issues you are experiencing. I located the emails you've sent with our support team and it seems that our team was unaware you were experiencing such problems with Styles for Less, which is a store that actually doesn't sell directly on Wanelo. We definitely understand your concerns about your Willow order, which is on its way per the tracking status. Regardless, I would like to help you to resolve both issues, please expect a private message from me so we can discuss next steps.
I order a backpack for my grand daughter. My account was charged, then I received an email stating the backpack wasn't available. I did receive a refund less a processing fee. I question the fee and was told it was non refundable. I emailed them again asking why I should have to pay a processing fee when they could fulfill the order and no response. They also don't answer the phone.
Hi Betty, oh no, we definitely want to help get this fixed for you. If an order was cancelled, the processing fee should've been refunded to you. I'll be sending you a private message to get more information about which order this was for so we can be sure to get the rest of the amount sent to you!
Ordered over 200 dollars worth of items an they all got cancelled an I haven't seen any money coming back to my account an go figure you can't even get ahold of anyone to get any answers I'm pissed DO NOT USE THIS APP!
Hi Ashlee, thanks for reaching out.
One of your recent orders triggered our fraud prevention system (and don't worry, we just take security of our customers seriously so we are just double checking!). Because of this, we reached out to work with you on verifying your order. However, it looks like some of your orders were verified incorrectly which is why they were cancelled. All payments were immediately refunded to your original form of payment, but it can take between 5-10 business days depending on your bank. I see you emailed us just a little bit ago, so I'll be sure a support agent takes care of your questions there as well!
I ordered two shirts through Wanelo with in the last month. This last weekend I received the second shirt, and just like the first, it was nothing like the picture or description of the product. The first was supposed to have sequin arrows down the arms of a teal tunic top. The shirt I received was a very cheap long sleeve with the 'arrows' made from scrap fabric. The scraps were hand sewn by a very inexperienced person. It was a complete knock-off of the original image, which I am assuming, was not even the 'stores' photo. The second shirt was also a tunic style top with sequin accents in the sleeves and pocket. The shirt I received again was a basic long sleeve with sections of the sleeve cut our for more scrap fabric to be sewn in even more carelessly. The color was wrong, size was wrong, and was not ANYTHING like the picture and description. Again, I was sold a knock-off of a boutique shirt. Why on earth is Wanelo allowing these stores (I ordered through Wanelo from two separate shops) to sell their crap on this site? After reading through some of the reviews I have noticed this is a recent and ongoing problem! I used to love Wanelo, but not anymore! I have sent emails to Wanelo to voice my concern and get a full refund, but I have yet to see that refund. I will never again use this app for anything. They are crooks!
Hi Alesha, so sorry to hear you're unhappy with your order. We definitely want to work with you on this. We received your feedback and emailed you last week requesting that you send us photos of your items. Your satisfaction 100% matters. It is our process to use the photos as feedback to the vendor so we evaluate whether to keep this item selling on Wanelo. If you could reply to our original email, we'll definitely help resolve this and make it right!
I purchased a $50 gift card for my daughter. The $50 was posted to my credit card. I was waiting to receive my PDF of the gift card after receiving a confirmation e-mail. I received an e-mail from Monica at Wanelo saying that I had cancelled the order and would not be receiving a gift card. I DID NOT CANCEL THE ORDER. You have my money and I have no gift card and no one will return my e-mails. I now have no expectation that you are a credible company and just want my $50 credited back to my charge card. No one will reply to my e-mails at this point.
Hi Jackie! I'm very sorry that your order Gift Card order was cancelled due to a technical error. Your shopping experience with us is really important, so we are making sure the problem is resolved to prevent it from happening again. One of our team members has already reached out to you via email. If you have any additional questions, reply back to our email, and we will be sure to assist you!
It's been over 3 weeks since I ordered (25 days to be exact) The item still hasn't arrived. It took them a week to process my order and ship it. But there have been no updates on the tracking of the shipment.
They're super quick when it comes to charging your credit card though
UPDATE Dec 21st: Apparently they've blocked my emails and decided to ignore me. Stay away from this website.
Hi Miguel! Elvie who was helping you is currently offline, but I just checked, and your jacket has shipped. The tracking number is available in the order details in your Purchase History and I will send you a separate email including it as well. I hope this helps, please feel free to respond to my email with any additional questions!
I have ordered 3 things from this wanelo and all came in wrong sizes, wrong color, shipping took forever and didn't even look like the pictures online. Loved it at first but now very furious. Hope 2 other items I have ordered aren't the same.
Hi Morgan! I'm sorry about the unsatisfactory experience you had shopping on Wanelo. You can always email us at shopping@wanelo.com to initiate a return for the items you ordered, but in the meantime, I'll be sending a private message your way to help get started!
I ordered a bunch of stuff for my kids on wanelo. They emailed me to verify my credit card info after like 10 other purchases. There was no suspicious activity reported. They just decided to cancel 12 of my orders for over $250 and of course I've seem none of the money back and have no way to get a hold of anybody. It's ridiculous. I'm very upset. Plus they erased all the canceled orders off my account so now I'm not sure what I had ordered so I couldn't reorder it if I wanted.
Hi Aleatha! We are really sorry for your recent experience ordering from Wanelo. The orders that were cancelled were also immediately fully refunded to the original form of payment on November 25 but with the holiday weekend, their processing time is slightly delayed. You should expect to see the refund within the next 5-10 business days. We also want to assist more with your account in the hopes that we can give details on the items you orders in the event that you'd like to re-purchase them.
Please be on the look out for an email from my team with the address your Wanelo account is under.
Love the sweater! Very cute and cozy. Three quarter sleeves and they do not roll down. Slightly easy to snag on things, but very warm. Love it! Would recommend for the great price!
Not to toot my own horn but, I'm a loyal and frequent flyer But because I can't even browse through the merchandise without having an add for their app shoved in my face and in the way of what I'm trying to see I will purchase what I want elsewhere. If I can't, then I will make it myself. Truth is, I'm lazy as well as busy, would rather buy it, but don't want your app.
My first 2 orders were good but my 3rd item a long maxi dress came and was a shirt that was hideous ( I ordered a dress). I have 2 more orders and I am scared for what will come since it was Hello Styles. Boo!
Hi Christina! Thanks for posting! If you are unsatisfied with the item, you can always email us at shopping@wanleo.com and we can help initiate the return process!
Hi there!
Im writing this in the hope someone from wanelo will read it.
Im litteraly in love with wanelo, its easy to work with, layout is great, there's so much cool stuff etc, etc.
There's one thing though. I live in Denmark, and even though the individual shops on wanelo does, the site doesn't ship outside the us, which for me (and my guess many others) is really frustating.
So please wanelo widden your range and ship to europe and the rest of the world!
Hi Kamma! We know. We hear this all the time, and we'll be doing this soon. Updates to come :)
This seems to be a regular occurrence with this company. I never redirected my order. The package was deemed "undeliverable" and sent back to the company. After a long chain of very unhelpful emails, I still don't have my purchase or a refund.
This is the most unprofessional online company I have ever dealt with! I can only hope this issue will be resolved. I regret ever using it and will never user it again!
Hi Nomkita, We are really sorry to hear you were unsatisfied with your experience. We definitely want to assist our customers to the best of our ability to provide a great experience for you but also for the owners of the stores who sell on Wanelo. You can expect an email from us regarding this issue in the next couple hours!
From the business
Launched in 2012, Wanelo (“wah-nee-loh,” from Want, Need, Love) is a social marketplace uniting 350K stores and 20M products in one platform. For shoppers, it’s a way to discover, save and buy products from all of their favorite stores in one place. For stores, it’s a place to market and sell your products to millions of users who come to do nothing but shop
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley, we are happy to hear that you enjoy using Wanelo and are really sorry about the experience you had after making some purchases. Some of the products on Wanelo do ship from overseas, and if you ever have questions about where a store's products come from you can always email us at shopping@wanelo.com. Our customer support phone number is listed here on SiteJabber if you ever want to call us, and also in our help center at help.wanelo.com. For now I'll send you a private message so I can learn about the item you never received - we definitely want to get that figured out for you.