Wanelo

Like alot of these reviews have already stated, stay away from Wanelo! I purchased two items for Christmas gifts over a month ago and still have not received them. Sadly, when I went to track my items, with a TON of different tacticle moves, I finally got to a site that was in Chinese (I did NOT know my items were coming from China when it showed my seller from California) and found my items are being sent by air mail and no way to track them. I have been on Wanelo trying to contact the seller and there is no way to. Wanelo makes it so you can not contact your seller. They get your money, you get no items and Wanelo covers it up! This is perfect for new age theives that pretend to be "sellers". WANELO - THANKS FOR STEALING MY MONEY!

Wanelo is a scam but legit business! I say let's all start a class action law suit! I'm not for the bull$#*!!

This company is used on shopify as an option as a sales channel. Don't use them, because you'll get the tun around about when they will pay you for orders customers made through wanelo, my 1st order for a customer of mine was June 9th, started tracking in transit June 16th, delivered June 18th, they are supposed to start processing my payout when it starts tracking in transit which is 30 days from June 16th, it is now August 5th, and still haven't been paid for any orders, and when I email them I get the run around, like it'll be 3 to 5 days, or oh let me check on it, or they don't know what is wrong, or can we expedite you check, now they are saying hopefully in 5 to 7 more days I'll get it, and a manager is working on it, all kinds of excuses. This is really poor service. They don't ever payout for orders from my experience, because I'm still waiting. Now today they emailed talking about well if the mail a check they will mail it the 3rd week of August, smh, but who knows if that's true. I'm still waiting, it was supposed to be deposited in my bank account weeks and weeks ago.

On Thursday, December 31st I placed an order from the Three Two One store on Wanelo. It was a black FEYONCE shirt, a gift for a friend who recently got engaged. I was told 5-7 days for delivery. Given that December 31st and January 1st are both holidays, I waited a full 5 business days to inquire why I hadn't received a ship notification yet from Wanelo. Customer Service replied that it takes 3-5 business days to process and prepare an order, in addition to the 5-7 days for delivery, and that I would get an email when the item ships.

So, I waited a few more days, then on January 13th I inquired via email again. It had been 7 business days since I placed the order and still, the order was marked as "processing" on the Wanelo site. No shipment yet. And to top it all off, my card was charged for the order on Saturday, January 2.

After the initial response from Customer Service, I inquired two more times via email and once via phone. Still no response. I'm getting ready to dispute the charge with my credit card company and get my money back. It's totally bogus that a place will charge you for the order right away, but not ship for almost two weeks and counting.

Never again.

I ordered a pink and white striped maxi dress in a M/L from LOVE123 sold thru Wanelo on 4/8/16. The dress was very similar to another one I had purchased from FillyFlair.com about 6 months ago in Aqua/Black. I had researched LOVE123 prior to placing my order because I was concerned that it may be similar to one of those Rosegal or DressLilly scam sites where you order something and get a cheap knock off version from China. I found out that they were located in San Francisco so I felt pretty safe ordering. According to Wanelo my order would ship between 10-20 days. On April 12,2016 I got a shipping notification but imagine my surprise when the originating shipping location was Shenzen, China. My first reaction was, "Oh no! I just got scammed. Ugh, I'm going to have to dispute my credit card charge." So, I waited for my package and it arrived on Fri., 4/16/16. I opened it up expecting some poorly cut dress, two sizes too small made from cheap fabric but what I got was EXACTLY what I wanted. Though the sash that goes around the waist is a little shorter than pictured, the dress fits great and I am extremely happy with my purchase! Thanks Wanelo for exceeding my expectations!

Even 1 star is too much for this site! It charged my card, took my money, NO REFUND and i NEVER received me stuff. DO NOT use this site. Go ANYWHERE else!

My daughter was so excited she found a dress on your site and ordered it from a company called Belle-costume. It stated there were 4 left in stock. She paid for it and has anxiously been waiting for its arrival. I was a bit leary because the company website did not have an address or phone number. We never received a confirmation email from the company nor did we receive a tracking number since the dress should have been shipped by now. We have both emailed you and the Belle company. She received an email from you asking about measurements. Why didn't she receive the email sooner? I received an email this morning from Belle saying the dress is Out Of Stock? It was IN STOCK when we ordered it. Why weren't we informed of this sooner? It's been a month that they've had her money. How long before it is back in stock? Where is this dress company located? Why can't I contact them directly? I am very frustrated with this whole situation and would like to get it resolved ASAP. I don't like dealing with emails back and forth. I would prefer to speak to someone on the phone.

Update: we did receive a refund but buyer beware about this Bella company. The site led us to believe that the prom dresses being sold were made by a designer who just got started in the business and was making the dresses herself. We also were led to believe the location was in Pennsylvania. After searching the web and trying to find out more information about this company, it led us on a wild goose chase only to find out the dresses come from China. Big lesson learned. Do your research on any of these company's that are selling things so cheap and do not list a direct customer service number in the US. I've read so many bad reviews here, it's very misleading and won't be making this mistake again. Check return policy's and make sure the company's full address is listed on the website, I would suggest even calling them first before placing an order.
So glad my daughter was able to find another dress in time. Good luck to anyone who is going thru a similar situation. I contacted my bank and they were a huge help in getting my refund resolved.

I placed and order on September 8,2023 and still have not received my order! This company is a scam

If you don't get your order they will do absolutely nothing about it.

Do not spend your money here you will not get your order and they will not do anything about it. I contacted them on Instagram. I contacted them on Facebook. I contacted them on Twitter. I contacted them by email. I contacted them by phone. I have been totally ignored, no one has tried to return my emails and their policy says that they returned emails within 48 hours. Yet I have been emailing them and they have done nothing to resolve the issue. So I guess they think I'm going to lose my money but they're wrong I'm going to cancel payment with the bank. The sellers are not reliable you may get one thing but you might not get another order so do not order from this site at all and please report them to the federal government for fraud because they do not follow the policy that is listed on their website which is FRAUD! HELP shut this fraudulent business down that robs their own customers. WANELO KISS MY $#*! IM STEALING MY MONEY RIGHT BACK FROM YOUR THIEVING ASSES! AND I'M REPORTING YOU TO THE FEDS SO YOUR BUSINESS IS ON THEIR RADAR! IM LETTING THE FEDS KNOW WANELO SELLS COUNTERFEITS DESIGNER ITEMS WHICH IS A FEDERAL VIOLATION. WHEN YOU GET HIT WITH THOSE FINES AND SHUT DOWN WE WILL SEE WHO GOT WHO!