I was going to buy some stuff i like but now im not sure with all these reviews. And im not sure of the makeup is even the real deal. So what should i do?
This site is the worst yet, they make it impossible to get a refund through your own company and upon signing up the fraud begins. Stay away and safeguard your credit card information. BUYER BEWARE!
I was thinking about ordering something. I read all of the first few pages of reviews. I WILL NOT bother ordering from this company. Even their responses to the bad reviews showed NO CONCERN FOR THE BUYER.
Hi Brenda! Thank you for your feedback! I can assure you our support team is here to help if any of our customers have a negative experience and we always do our very best to get the issue resolved as quickly as possible. Wanelo offers over 30 million great products and if you do choose to give us a chance, please know that anytime you have issues, we will be here to help. You can always email us at shopping@wanelo.com for any questions prior to placing an order as well!
I just discovered my shop on this site, I went to verify my shop and was told it was NOT mine! My attorney is now checking into this site, PLEASE DO NOT DO ANY BUSINESS ON THIS SITE! These shop owners have no idea our shops and products are even on this site, We have no idea who gets the money or that you even ordered!
Hi! I'm so confused. Should i buy clothes i found that i like or is the site just fake?. After i seen all these reviews i have no idea what to do, please respons to me!
Hi Maja! Wanelo offers comments and reviews to help you decide which products to purchase. I definitely suggest checking them out! Fellow customers leave great information every day! If you have any question on an item, you can send us a private message voa Sitejabber or by sending an email to shopping@wanelo.com
I wanted to browse items, but you can't open the site without downloading a phone app. I don't want to download an app from an unknown site due to the risk of identity theft and viruses.
Hi Cheryl, completely understand your frustration. We assure you Wanelo is an app 100% safe and secure to download. We've had millions of downloads and you can read our Android and iOS app reviews. We hope you'll give us a shot!
I am never disappointed with anything I buy on here. I have never had an issue on wanelo and I recommend it to anyone who loves easy reliable online shopping!
I ordered about the last month the customer service and seller doesn't respond, don't shop here, I wrote more of 3 times any answer of costumer service is the same.
I attempted to order a backpack for my nephew 3 weeks ago and my order was canceled by Wanelo. I thought nothing of it and went and bought my nephew's backpack elsewhere Wanelo then refunds my account $34.85 on 8/27/17 and then takes it right back out of my account on 8/29/17! I have been going back and forth with them about this and they keep trying to say they sent the refund and I keep telling them that my bank has verified that they credit my account and then debited my account 2 days later! I want my money back how do you canel my order and take my money! Soooo not happy with them and this was my very first experience ordering with them and it not a good one at all! SEE MY ATTACHED BANK STATEMENT
Purchased a swimsuit on Feb. 28th 2017 still don't have it on March 14th, past when they promised. Won't actually respond with an answer and don't care. Horrible horrible customer service!
Hi Amanda, thank you for your review! Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. Our customer service typically replies within 24-48 hours, and it is highly unusual to not receive a reply within this time frame. I will send you a private message to get your account details so I can check all correspondence from you and help get this resolved as soon as possible. Thank you!
I am sorry to hear people are not receiving their items but I ordered 4 items at different time and received all of them just don't like paying shipping it seems to make the price a lot higher that what was expected it was ioffer that I would tell everyone to run from but I don't believe they are in business anymore however they are knock offs at cheap prices I supposed you can get some A-1 copies but why bother I just buy the real thing when spending$100 of dollars i'm just saying. I have not ordered in over 7 months now so maybe they are cracking down today I noticed the prices are a lot higher I purchased a Gucci watch at my local jeweler it was $700 and change. I saw the same watch on Wanelo for $699 no way for that much money I needed guarantees. I limited my purchases to T shirts and $20 handbags that I was only going to wear once then gave to my granddaughter she thinks she has a Gucci bag now lol she is 5. I don't care how much money I have there are just certain things I wont waist money on and a 5 year old with a real Gucci bag makes no common sense. Its just my opinion but those are the only things I will purchase from a store I can't walk into and know for sure that my item is authentic. But I really don't have any complaints other than shipping cost.
"BIG SCAM" Literally stole my money, never even received a tracking number for my order... I advise anyone to not shop on this site, they are not legit
All I can say is I love this app and I'm addicted! It is a great app. I am usually shopping for 2-3 hours on here a day and can always find new things I want!
I have emailed and phoned your customer service. The phone numbers your site is disconnected so I found an operating number on BBB. I WOULD LIKE OUR GOFT CARD ACTIVATED. Please check your email and voice mail on 12/24/15 sent today from me.
Hi Denise,
To redeem a gift card, your recipient just needs to email us at giftcards@wanelo.com with their Wanelo username and the name of the person who purchased the gift card.
I'm sorry you weren't able to get through to someone on the phone on Christmas Eve. We do listen to our voicemails and respond in the order that they are received. We will do our best to help address your issue soon!
Being a person who looks for new and exciting items to purchase, I fell in love with this site. This website appeared trustworthy with my money, and I naively assumed a guarantee of a decent quality item. With that being said, i was excited to place and receive my first purchase. FOUR months later, still no item. With this being the first time i used Wanelo, i was unsure of what the true problem was. I contacted this company over SIX times over the course of these four months remaining hopeful to receive a solution to this dilemma. The last time i contacted them, I was promised a refund within 24 hours, and four days later...still no refund..still no product. They acted apologetic and concerned with the problem I was having, and continuelly reassured me the problem would be solved. I still have yet to witness a solution.
I am incredibly disappointed with this website.The only good that came out of this whole issue is (after purchasing) I am no longer obsessed with this website. Thanks!
Update: after many frustrating months I finally received a refund.
Hey Kasey, I’m sorry this hasn’t been resolved for you yet! We have recently introduced a program called the Wanelo Guarantee, which states that if you don’t receive the item you ordered, we will cover the full cost of the order plus shipping. I definitely think your order is covered by this Guarantee! I found your original emails so I'll be sending you a follow up shortly!
I wanted to purchase a beaded lanyard from ur site but it kept throwing me to ur app site. I don't want ur app. I just wanted a lanyard. So u lost a sale and I bet I'm not the only one.
Hello C! You would be able to explore and check the items on our website without needing to sign up. However, to purchase and get the full Wanelo experience; including saving and commenting on items as well as post a review-- you do need to sign up. We have a very secure order payment platform to ensure that our members' information is safe and protected. Thank you for your understanding and hope this helps!
I have like 500$ in my order I have a new iPhone in I loss contact we my old account in and still calling the customer telephone I live a messenger so I wanted my money or my merchandise or I be reporting u to the consumer report
Its been almost 3 weeks and my order is still "processing", no communication, no status. I sent an email to them over 2 weeks ago, heard nothing. 1 week ago I sent another informing them if I do not hear anything that i was going to file a dispute with Credit Card company for non-delivery, I heard nothing. This place is a JOKE! DO NOT USE THEM, I consider them FRADULENT!
All processing orders will be canceled and you won't get your money back, sometimes you ordered something, the took the money you won't see the order on your list
I love this new shirt I got! S/M and it fits perfect! It has soft black material and the white strips feel a little like leather. Get it on wenelo.com
Overview
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 65th among Social Shopping sites.
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- San Francisco, California
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Business History
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karla! I definitely understand your concerns and I'm happy to provide some extra insight for you! I highly recommend reading the reviews of the products prior to making a purchase. Those reviews are written by fellow Wanelo users. You could also check our 4.5 star ratings and reviews both in Google Play Store and Apple Store to help you decide :) As for the item you would like to order, could you please send us a private message with the product link so I can provide you details before you purchase? If at any time you have a question or have experienced an issue after purchase, just email us at shopping@wanelo.com and we will be sure to make it right for you.