Purchased a swimsuit on Feb. 28th 2017 still don't have it on March 14th, past when they promised. Won't actually respond with an answer and don't care. Horrible horrible customer service!
Hi Amanda, thank you for your review! Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. Our customer service typically replies within 24-48 hours, and it is highly unusual to not receive a reply within this time frame. I will send you a private message to get your account details so I can check all correspondence from you and help get this resolved as soon as possible. Thank you!
Hi Amanda, thank you for your review! Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. Our customer service typically replies within 24-48 hours, and it is highly unusual to not receive a reply within this time frame. I will send you a private message to get your account details so I can check all correspondence from you and help get this resolved as soon as possible. Thank you!