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Canada
16 reviews
51 helpful votes
Follow Ann I.
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Walmart offers everything at a very reasonable price from fruit to produce, things are more expensive than at other stores so you need to be cautious and compare prices from the other stores also the vegetable not fresh most the time.
So many of the products are out of stock, unavailable or even more expensive than elsewhere.
They don't honor what they say

Date of experience: January 7, 2021
California
7 reviews
5 helpful votes
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Walmart Website Ordering
November 9, 2015

Browsing for merchanduse on Wal-Mart's website is really convenient. I get their sales and clearances via email. Picking up my order at the store pick-up with an associates help is fast and easy. Shipping is free when you have your order sent to the store, which saves me money. When returning an item, customer service in the store takes care of you with no problem. I enjoy searching for merchandise at home with ease. It is shopping made easy.

Date of experience: November 9, 2015
New York
13 reviews
83 helpful votes
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Its alright
February 6, 2014

Its alright. Not on the same level as Amazon. I don't like site to store-it sucks. The people there don't like to work and its frustrating waiting to be helped when you get there. Walmart.com has OK selections. Amazon.com surpasses them hands down.

Date of experience: February 6, 2014
Illinois
3 reviews
7 helpful votes
Follow Pamela W.
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I am a frequent shopper at Walmart, both online and in person. This last order had a few issues. I was able to return the item to my local Walmart without any problems.
I can always count on them to make it easy to return things.

Date of experience: August 30, 2018
Texas
3 reviews
1 helpful vote
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Amazon Wannabe
December 19, 2015

I placed my first order. Total fail. Everything they told me was wrong. Never got the order after waiting two weeks. They are no Amazon. I am confident that some day they will do better but till then I will count on Amazon.

Date of experience: December 19, 2015
Canada
15 reviews
10 helpful votes
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Meh
April 17, 2017

I regularly go on the Walmart.com or Walmart.ca Both are about the same... it is all right, but it is not always possible to actually find what you are looking for. Could just be me, but there are much better sites out there.

Date of experience: April 17, 2017
Hawaii
1 review
1 helpful vote
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Yet again ANOTHER FRAUD charge
July 7, 2022

I had another fraud charge to my account on Wam.com. The incompetence below my mind. You recognized it was fraud but still sent half the items. Walmart you have shown countless times that you are irresponsible in this area, you are also accountable.

Date of experience: July 7, 2022
California
7 reviews
35 helpful votes
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Exploiting labor in other countries that don't have fair and equitable labor laws is wrong and inhumane! Exploiting this just to get goods made on the cheap destroys any kind of real competition in the marketplace and is wrong. The companies with the most money, like Wal-Mart make it really hard to compete on any level. What's more, Wal-Mart doesn't even pay a livable wage here in the USA. This is the worst company ever and they are always skirting and breaking the law as many headlines have been reported in the news.

Date of experience: September 28, 2017
California
1 review
1 helpful vote
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6 months later and i'm still trying to resolve this. I bought 5 monitors for my office. 4 were fine. 1 was cracked. I tried taking it back to the local Walmart. They treated me like a criminal and refused to take it back. I sent it via FedEx. They told me they never recieved it. And all this while, I'm out a few hundred bucks. With no TV broken or otherwise. I would never order off Walmart.com again.

Date of experience: November 14, 2017
California
2 reviews
5 helpful votes
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Get ready for problems
February 13, 2017

I've had a Walmart online account for over 9 years, spent literally thousands of dollars, mainly on groceries, all with the same credit card.

I tried to purchase a Straight Talk phone at Walmart.com, my card was rejected multi times. A call to the card company said there were no problems with my card, and it had a 5 digit credit limit. Walmart acknowledged it was rejected but would not say why. How can you fix something if you don't know what the problem is?

Walmart advised me to drive to the closest store, 50 miles, and try it there.
If it didn't work online why would it work in the store? They couldn't answer.

Checking my card statement next day I found Walmart had charged me not once but twice for a 'pending' charge. Not money taken from my account but over $900 against my line of credit amount. It took over 3 weeks to get the 'pending' charge removed.

I went to another vendor, bought the same phone in only a couple of minutes.

Date of experience: February 13, 2017
Mississippi
21 reviews
130 helpful votes
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What is the Point?
August 17, 2016

Why are there items on the site that can't be shipped to your local Walmart? That alone just makes me want to give it a low rating. I want to buy this one item and the only shipping available is this "Standard Aug 22 - Aug 31 $5.95 per order". The item is $3.50... WTH!? I don't think you should be listing things on your site if you can't deliver. Otherwise it's nice to be able to get some stuff delivered to your local Walmart... The search is horrible though. I searched my local store for an item and I got 3 pages of items that were not related any to the item searched for (of which I KNOW is in stock at my local Walmart). You also can't put them in any kind of order, it's annoying. Only good side is some good prices and some local deliveries.

Date of experience: August 16, 2016
Massachusetts
1 review
1 helpful vote
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Stay away from cymax... Walmart.com. It's a scam company. Cheapest trash, return fee for a 900$ sectional is 550$. And you will return it, because it's a garbage! That's how they make their money! Horrible. I trusted Walmart before. I don't know how it became Cymax...

Date of experience: June 7, 2016
Ohio
1 review
1 helpful vote
Follow Valerie O.
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Thanks Walmart ruined our vacation by canceling order for our tent day before it was to deliver. Very rude staff could not correct, said it was to protect my CC, bull crap, Walmart requires u to show ur I'd, if at that time it didn't match cc then so be it but it does and now we r left scrambling for shelter. I will never buy from Walmart again, in-store location never know what they truely have in stock spent our whole Sunday going from Walmart to Walmart being told ya come over we have in stock, never did. Total waste of time and fuel. They cancelled by my order I called to say what's up, they can get it moving again for another 3 days failure Walmart. I have I'll be sure to post this on Yelp and ever other site I can think of to warm folks that Walmart is subpar not to be trusted if u need something go to Amazon.com they are far more reliable.

Date of experience: July 2, 2019
Rhode Island
1 review
2 helpful votes
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Scammed
November 15, 2020

I ordered a tv online and received a confirmation email and a delivery date of 11/18. Then on 11/14 i got a email saying "great news" your order will be delivered early on the same day... 11/14. Well after sitting around all day waiting for it to arrive i get an email saying my order has been cancelled and i have been issued a refund. No explanation as to why. I order things all the time and have no credit issues. Clearly Walmart is at fault here. This is whay i tell everyone to buy from Amazon. They take care of their customers.

Date of experience: November 15, 2020
Arizona
1 review
3 helpful votes
Follow Gofuck u.
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I'm chalking up my online experience with Wal-Mart as a first & a last.
Their 2 day delivery is at best a straight up scam.
Doesn't exist.
2 day delivery has now morphed into a 7 day delivery scenario.
I will believe it when I see it.
Wal-Mart.
You have just lost a 20 year customer.
In the vain of you could not pay me to ever shop your stores or online ever again.
Y'all a scam $#*! joke.
See ya.
Bye.
Wal-Mart.

Date of experience: December 7, 2019
Ohio
31 reviews
225 helpful votes
Follow Jesse G.
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OK for starters it's Walmart. Love it or hate it Walmart has been proven to be one of the best business ventures ever. Sam Walton laid the foundation for a great company. How did this get better? Using the internet on Walmart.com.

On Walmart online you can purchase items, have them delivered either to your house or they offer a great service called site to store. Site to store ships your order to your local Walmart and you simply pick it up at there site to store department. SImple and easy.

I purchased a large amount of my Black Friday deals right online with Walmart.com. As many shoppers were fighting the crowd, I was using my wonderful computer to purchase great items online. It was a win win.

You can also use Walmart online to see if your local Walmart has a certain type of merchandise. Find it online and see if that item might be available at your Walmart.

Shopping at Walmart has become even easier and less stressful using there website. If you are like me, you will like it.

Date of experience: February 22, 2010
Pennsylvania
31 reviews
27 helpful votes
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I went on line to order merchandise (not found in stores) and the delivery dates were not at all respected. The customer service and help functions are totally underwhelming: surely employees took my call and after 10 mins on the call to resolve my issue they hung-up on me. The next call with a manager I requested left waiting on-line for 35 minutes, and he was no help. My call was transferred to another individual. To date I still don't have merchandise though its been two weeks.

Date of experience: April 18, 2016
New York
1 review
0 helpful votes
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Word of advice to people who gets vaccinated and recieve the gift card of $100. Do not under any circumstances shop online with Walmart. You place an order and they take the money off your card without out your order being confirmed and then they cancel the order stating they fraud division red flagged your card. Now you have to wait 5 business days to get your money back on your debit card. The only fraud is walmart for raking money off your card without the order being confirmed. I used the same debit card at Amazon.com and the order went straight through with no problem. Shame on Walmart.com. They are the frauds.

Date of experience: August 1, 2021
North Carolina
1 review
0 helpful votes
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My 2 year old was anxiously awaiting for her new slide to arrive, only to be devastated when I attempted to put it together, and quickly realized we were missing multiple parts. Since the box was too big to fit in my car, (the reason we ordered online in the first place) I couldn't take it to the store to return it. I called customer service and was told I would have a new one in 4 days. Here we are, 4 days later, and still no slide. I will not be ordering through Walmart.com again.

Date of experience: July 5, 2019
Hawaii
1 review
0 helpful votes
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This website sucks!
December 27, 2015

While scrolling through this horrible website on your phone, be prepared to not be able to browse because every 2 seconds a pop up to download "free apps" shows up and you continually will have to press the back button multiple times as the stupid app screen reloads. You barely can even view any items because how many stupid app download ads show up!

Date of experience: December 27, 2015

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+349