How would you rate Walmart Canada?
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Canada
2 reviews
2 helpful votes
Follow Bella P.
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This company needs a good swift kick in the $#*!. They don't price match anything unless it's off of their own website which is complete crap. And when you mention how does their customer service 100% guarantee work no one can explain it because it doesn't exist.
Absolutely last time ever coming into a Walmart

Date of experience: October 8, 2023
Canada
2 reviews
30 helpful votes
Follow Alicia P.
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Bought something as a present online. Said it was in stock. Found out when I called they were waiting for it to come to their warehouse. A week goes by nothing/no tracking info/no receipt. Just nothing. I called customer service again got the run around. Been 3 weeks Still no sign of the stupid thing. Placed at least 3 complaints to them trying to find out where this thing is! Same response of uselessness! Sweet won't be ordering from them Ever again. -- Update* been almost a month and still don't have it. Says the label was created, but not picked up.

Date of experience: December 23, 2015
Canada
2 reviews
3 helpful votes
Follow Louis P.
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Just spent over 1 hour trying to place an online WalMart order. Okay to find items, but the checkout process is error prone and offers no easy remedies. Perhaps with all of their money they could hire someone to update their antiquated procedures.

I will NEVER shop WalMart online again and urge others to consider doing the same (if not now, then certainly after they have had their own exacerbating experience...)

Date of experience: September 22, 2019
Canada
1 review
0 helpful votes
Follow mohamed m.
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Very unprofessional. 15 minutes before getting my order I got a text message saying order has been cancelled. I called them and they told me system error and cannot do anything. All these items were on sales. I don't recommend making online purchase with Walmart.

Date of experience: October 15, 2022
Canada
2 reviews
2 helpful votes
Follow Derek H.
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Received wrong Product as the photo on the website does not reflect the description. After several phone calls, transfers and employees unable to find my order number I was given a whopping 10% off if I returned and reordered. To compare when I had issues with wrong products from Partycity.com and Amazon they just refunded me the money with no return necessary. Even Google gave me a FREE Nest protect ($99 value) because my 4 year old one could not connect to my new modem. Walmart continues to disappoint customers... definately no longer the same company Sam Walton built.

Date of experience: June 28, 2019
Canada
6 reviews
15 helpful votes
Follow Saleh L.
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I purchased 70" tv. On line, it was not delivered ( I knew that would happened) whenever it's a big or heavy item, they don't deliver. Overall worst delivery service and customer service, very frustrated, unprofessional, helpless, whom very hard to understand what they are saying, looks like Walmart doesn't care about losing customers by giving these kind of service to customers. Never buy anything on Walmart. Ca again.

Date of experience: December 9, 2022
Canada
1 review
0 helpful votes
Follow Habiba M.
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I am not at satisfied by their customer service agents and departments as they are not ready to listen like other banks which are so cooperative in listening. Recently I called numerous times but no response on the subject

Date of experience: May 19, 2020
Canada
1 review
0 helpful votes
Follow Dewy G.
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I ordered $100 worth of groceries. I get a weird sounding phone call from a guy who said it arrived, and a email that also said it arrived. Yet I heard no car. Maybe they drive an electric,, yet when I go check no groceries, I proceed to call to find out whats going on. No one knows anything, I am told just to wait. All three agent had a south asian accent, not that matter, but it sounds like they call centre is in India, how does this make sense for grocery deliver, this should be local. What horrible organization Walmart is turning into. I try not to simply to amazon, to spread my business, but they do it so well, walmart is the worst every

Date of experience: September 30, 2020
Canada
18 reviews
36 helpful votes
Follow Rob S.
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A puzzle was listed for $3 so I went to store, but none in stock, and oddly, none of the many similar listing were in stock in their biggest store in Surrey BC, in this city, beside a huge transit terminal. Also bought a cleaning liquid that smelled worse than cat pee. No hint in this product that it could cause sneezing, gagging, for days. Four people who checked stock in two floors could find this liquid. Also, it contained no enzymes, per its Material Safety Data Sheet. Walmart has a common law duty to check product it sells. I located it myself. Prices are higher than Superstore, generally. Much higher than Dollarama in the same mall, sometime 300% higher.

Date of experience: December 6, 2023
Canada
1 review
7 helpful votes
Follow Teri D.
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I ordered some eye drops online from Walmart. 3 weeks later the wrong order was delivered with my name and address on it. After 8 days of trying to get through to Walmart I finally got someone who said they would pick up the wrong order. 2 weeks later I've heard nothing and my money has still not been refunded. Their so-called customer service is totally non existent.

Date of experience: May 1, 2020

Overview

Walmart Canada has a rating of 1.2 stars from 649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart Canada most frequently mention customer service, third party and credit card. Walmart Canada ranks 702nd among Discount Shopping sites.

service
269
value
230
shipping
213
returns
199
quality
197