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Texas
1 review
1 helpful vote
Follow Dale M.
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I normally buy contact lenses from my local optometrist. This site offers the exact same brand and product for less than half of the price! I much prefer the convenience of ordering replacements online and getting them delivered to my door rather than having to pick up from the optometrist and wait in line to get them. The prescription was perfect and the end product was exactly what I wanted. It took three weeks to get delivery, which is slow, but I didn't mind.

Date of experience: October 20, 2015
Missouri
2 reviews
12 helpful votes
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Love their site and app
November 16, 2017

You can get everything done on their app photos prescriptions even go shopping and get it shipped to your home. I use the app mainly to earn rewards and save coupon and reward offers on my account. Idk why no one else is doing this people want to save money but not every one can cut coupons twice a week then organize them to later spent hours trying to find everything correctly to get to check out and find them all wait for a manager to apply one no one's sure about get no rewards or points just hassle and shame. Thank you Walgreens for realizing how this should be done.

Date of experience: November 14, 2017
Oregon
1 review
0 helpful votes
Follow Susan W.
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Had to use mail service to get a 5x7 reprint with matte finish, and after six days, my order still hasn't been shipped. It boggles my mind how a company can print glossy photos in less than an hour, but it takes a week (or more) to do matte. Customer Service was no help at all. They can only see the same order status I do.

Date of experience: September 3, 2022
Massachusetts
3 reviews
4 helpful votes
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Terrible Company
December 23, 2016

"Waited since Nov 28 ordered Talked on chat two times called in 3 times. Still, no product and again told to wait another week third time told this. The first time was also told they were on backorder, but they have no way of knowing from the Manufacturer. They have now agreed to give me a refund; we will see if it happens. Stay away from this company pay extra and go somewhere else."

Date of experience: December 23, 2016
California
8 reviews
17 helpful votes
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Great customer service
October 25, 2010

Great customer service- you can call 24 hours a day and get someone almost instantly!

Their prices are great, and I am able to get supplements, cosmetics and other items that are hard to find in your typical drug store.

Great return policy too.

Date of experience: October 25, 2010
Georgia
1 review
0 helpful votes
Follow Billy L.
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I'm not much on product reviews. But my foot was killing me to a point I would try anything. Decided to give this a try. Ill say this product worked like a champ along with a pair of Skechers arch support go walk shoes.

Date of experience: January 26, 2023
Australia
2 reviews
0 helpful votes
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As a nutritionist, I often give others healthy diets and teach them how to balance food etc. But I myself also have health needs so I go to drugstore to but stuff. The best thing is that it has various discounts online. So I won't miss that

Date of experience: August 23, 2017
Texas
2 reviews
1 helpful vote
Follow Malky G.
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I placed a large order of cosmetics a few weeks ago and only after the order went through did I think of reading reviews. The horrors! There was almost no positivity to be found. I was so nervous but say tight and didn't cancel my order. I'm so glad! The order arrived in 4 says and was complete, I got so much value for my money, as they don't up the list prices like the drugstores do. I am so happy! That being said, they don't always have the full selection of shades or newer products from brands they carry. But overall a great experience. I have just placed another order and hope everything goes as well as the last.

Date of experience: July 5, 2016
Massachusetts
3 reviews
0 helpful votes
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Needham is the worst
December 3, 2021

I have used Walgreens in Lexington, Ma, Waltham, Ma and now find the Needham site to be the worst. Long lines to pickup prescription, email alerts that prescription can be picked up but on arrival am told it is not ready. Express pickup window not manned. Moving to another pharmacy as soon as I can.

Date of experience: December 3, 2021
Louisiana
1 review
0 helpful votes
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Poor customer service
September 8, 2021

I am in Slidell La and my normal store is closed. I normally receive excellent service but not since Hurricane Ida. I have been put on hold for hours with no help. Today at noon i finally got someone to help me transfer a very important prescription and she told me to come before 5 pm the the store would be closing at 5. My wife arrived at 4:33 and was turned away saying the pharmacy closed at 4:30. I am irate! The Store is the one on Military Road in Slidell La. When i asked for a manager no one could help. These people really dont care about their customers! This is very sad for a company providing medication to elderly people.

Date of experience: September 8, 2021
Georgia
5 reviews
19 helpful votes
Follow Lake R.
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drugstore.com offers free shipping with minimum purchase of $35. So I typically wait until I know I'll need at least the minimum dollar amount of products. I buy from them about once each month. I've always been very happy with their service. The one time I wasn't satisfied with a product, they promptly sent a replacement at no additional cost to me.

Date of experience: March 28, 2015
California
83 reviews
373 helpful votes
Follow Bobby K.
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I have only used this store once before but I will agree with the other reviews. Safe. Secure. Fast. I hadn't thought of converting all of my shopping for drug store items to online though it does make sense.

Date of experience: December 17, 2009
Florida
5 reviews
88 helpful votes
Follow Marilyn W.
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Drugstore.com has a great selection, free shipping over a certain dollar amount and offers hard to find items. I save my list for ease of ordering. One stop shopping keeps me from driving all over town looking for items on my list. Having everything delivered to my front door makes shopping easy. Been a drugstore.com shopper for years. It's easy and fast.

Date of experience: March 7, 2015
Colorado
1 review
1 helpful vote
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Very unhappy about no public bathrooms. Needed to go badly. Tried to go somewhere else and went 3 places before I could find a public bathroom. In alot of pain trying not wet my pants only to leak trying to get my pants down when I got to a toilet. Had to walk by someone with wet pants and hope they didn't notice. So humiliated I Should sue the company for pain and emotional trauma. So mad. Found out may have grounds for a law Suite. Seriously entertaining suing this company to prevent someone else having the same experience.

Date of experience: May 7, 2021
Pennsylvania
2 reviews
0 helpful votes
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This past weekend, I had ordered photograph prints online to one of your locations for in store pick-up. Later on that day I picked them up without checking the prints and continued on with my day. When I had time to look through the pictures, I noticed that almost all of the photos in my order were blurry or smeared. I honestly do not know how no one noticed these defected pictures since most of them were messed up. I believe this was likely a problem with the ink or printer. I understand that this is a reasonable mistake, but what bothered me was that the employee did not offer to reprint them for me. They should have checked the prints before giving them to me. I have never had a problem with a Walgreens transaction in the past. However, I have had multiple friends tell me similar things have happened to them while using your printing service.

Date of experience: March 28, 2017
Missouri
1 review
0 helpful votes
Follow lynn r.
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I received a call telling me that the distributor has not responded to their requests yet. Even though it has been 2 1/2 weeks since I ordered this, they don't know when it will be shipped and they have not charged my card yet, They are telling me I cannot cancel my order because it is processing! What kind of business has this kind of policy?

Date of experience: August 21, 2015
Wisconsin
1 review
1 helpful vote
Follow Betty C.
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Two lanes and one of them as being monopolized buy one lady who has been in the drive-through for over 30 minutes
You would think that they would tell her to get out of her car and go inside and work on the 10 cars that are behind her. She is monopolizing, and there's only one clerk at the window.
Of course you buzz the buzzer and she said she's only working with one lane right now and it continues and continues and continues. Trying to figure out what medicine she's going to get for somebody.

Date of experience: February 20, 2023
Virginia
1 review
1 helpful vote
Follow Charles S.
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Drugstore.com promised to send me a $25 gift card for my purchase. I never got it. I called customer service. They admit I met all requirements for the gift card but said their computer failed to send the gift card. I received no discounts as an alternative. Because it was deemed a hassle to manually send me a card, customer service flat out refused to make good on their promise to send me the card. Don't buy anything from this corrupt corporation. Tell everyone you know not to buy.

Date of experience: January 25, 2013
Florida
2 reviews
6 helpful votes
Follow jay r.
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Within a few hours this company messed up my first order. I would not take my chances with vision direct. Sometime it is worth paying a couple extra bucks. Customer sevice seemed like they listened and were nice, and I spoke to four different people within a few hours. Ultimately I was able to learn not to do business with a company that does not listen to the customer, unable to bill the correct amount the first time, has a reputation of operating incontinence. Hope someone reads the reviews before seeing their lower prices that drag people in

Date of experience: August 3, 2014
California
14 reviews
92 helpful votes
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Updated 9/6/18:
Over the past year & a half I've made 3 ship to store orders & Walgreens has canceled every one. I didn't receive any emails with 2 of the orders so I had no idea they were canceled. When I emailed customer service they said it was because the items were out of stock. After 3 separate occurrences, I don't understand why Walgreens system isn't updated to show that the item is out of stock at that time? Or why doesn't Walgreens do like Amazon & even if it's currently out of stock, it can be noted as such but state if it will be back in stock soon & then send it once it's in stock? Walgreens offers some good deals & coupons etc so it's frustrating to get orders canceled & not get the deal.

Walgreens really needs to update their system because they've officially lost me as an online customer. I'll still occasionally shop in store but I'm not wasting my time making orders that will just get canceled with zero communication regarding why.

Date of experience: April 17, 2017

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28