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Samantha D.

  • 2 Reviews
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Experience: Health

Member since March 2017

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2 Reviews by Samantha

GNC
3/28/17
About a month ago or so, I took it upon myself to get more serious about my work-out and nutrition habits. I do not have much knowledge on the subject so my first step was to visit a GNC location (for my first time). A few acquaintances had advised me that I should just do some research and buy my products discounted online somewhere. However, since I was so in the dark about what I need, I decided to talk to a GNC retail associate anyways. I am very glad I made this decision. The associate I worked with was one of the most helpful sales people I had ever spoken with. He understood that I had no idea what I was looking for and made sure I did not feel intimidated. He explained so much to me that has helped me in bettering myself. On top of excellent service, the products I ended up with are awesome! They are exactly what I did not know I was looking for. The trip was well worth saving a few bucks on a discount website. Had I bought products online, I am sure I would not have gotten what I need. The purpose of this letter is to say thank you for creating a focus on customer service and providing a variety of products to fit the needs of anyone. I unfortunately do not recall the name of the man who had greatly assisted me. Overall, I will definitely stick to purchasing from GNC stores. The store I visited was store #7826 in Ross Park Mall.
3/28/17
This past weekend, I had ordered photograph prints online to one of your locations for in store pick-up. Later on that day I picked them up without checking the prints and continued on with my day. When I had time to look through the pictures, I noticed that almost all of the photos in my order were blurry or smeared. I honestly do not know how no one noticed these defected pictures since most of them were messed up. I believe this was likely a problem with the ink or printer. I understand that this is a reasonable mistake, but what bothered me was that the employee did not offer to reprint them for me. They should have checked the prints before giving them to me. I have never had a problem with a Walgreens transaction in the past. However, I have had multiple friends tell me similar things have happened to them while using your printing service.

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