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Virginia
1 review
0 helpful votes
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New process
August 1, 2023

I went to Walgreens to pick up my blood pressure medication. When I arrived the stated that they have a new procedure and my medication would be ready tomorrow. I explained to the person at the window My doctor stated if I didn't get this medication today I will be forced to go to the emergency department. He again stated it was nothing he could do. I left and had to report to the ER. I spent 6 hours in the ER getting a whole work up in order to get my medicine. The next day I called at 11am to ask if my medicine had arrived and the lady that answered the phone stated that it was there and once they process it in I would get the notification on my phone. I asked her if she could just make sure it was there and I would wait if not I would have my doctor use another pharmacy. The lady stated she would check the manifest. When she came back to the phone she stated that my name was not up there, she then stated she pulled my prescription and now she can fill it. Please tell me why they couldn't do this yesterday?

Date of experience: August 1, 2023
Virginia
2 reviews
0 helpful votes
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WARNING! DON'T GO HERE IF YOU DON'T HAVE TO! Jari V. the pharmacist assistant tells customers that he will personally call your clinic or Dr. and figure out your refills or any unique circumstance you may have. LIE he never calls and I caught him in a lie and he refused to accept fault or remedy the situation. I had to stand at the counter and make sure he was making the calls that he says he is doing. The pharmacist on duty, Catherine N. Never never never once asked me what was wrong or even how she could help. She only proceeded to yell at me as a customer in front of other customers threatening my private information and that I didn't need to know about Jari's phone conversation with MY Dr. I asked for apologies and was given none. If we didn't have to go somewhere so close I would rethink ever coming to Walgreens 6390 Brooklyn Blvd Brooklyn Center. If you can go to another pharmacy GO. They obliviously do not care about their customers well being or having any proper customer relations.

Date of experience: April 7, 2017
GB
1 review
0 helpful votes
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I've ordered a few things through Walgreens online before with minimal issues (people at the front couldn't figure out where the packages were), but this most recent time has made me decide never to purchase anything online through them again.

I recently purchased a scale for shipping purposes back on September 27th and the email said that it would take 3-7 business days to ship to the store. I waited and waited and never received a 'delivered status' email or phone call. I went in on Oct. 14th and the cashier clerk said that it was still being shipped. I checked my tracking status and it showed that it was delivered to the store but was being sent back? So I called the Walgreens help number and spoke with someone and they said that it must have been a glitch and that I should receive it the following Monday. Never heard anything.

I checked the tracking status the following Tuesday and it said that it was shipped to Georgia? (I live in Chandler, AZ). I called the Walgreens help number and they said that they couldn't give me a refund that I would have to dispute it with Paypal Credit (who I bought it through).

I called Paypal credit and they said it could take up to 60 days to get a refund.

LONG story short. Don't order online through Walgreens- they're not consistent and will not refund you if your packages are never delivered.

Date of experience: October 22, 2019
Minnesota
1 review
0 helpful votes
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THE WORST SERVICE
February 8, 2023

I've been waiting over 7 hours for a generic antibiotic and would have been nice to start today. Their ARU says they're working on. So I tried to call several times and waiting 30 - 60 minutes each time before getting frustrated and hanging up. Can't reach a living soul so I have no idea why it's taking so long to fill an antibiotic. I called their competitor around the corner, Walmart, and got a living, breathing pharmacy person on the phone in 30 minutes. I asked if they could take over my prescription and they said they could but would need to call Walgreens...BUT WALGREENS DOESN'T ANWER THEIR PHONE. This has happened to me several times before, you would think I would have learned, but tonight was the last straw. Tomorrow I'm calling my Dr and having them reissue my prescrption to Walmart and will be cancelling all my auto-refill prescriptions from Walgreen to Walmart. To many alternative these days to put up with this nonsense. Walgreens, you're going to be the next Kmart and will wonder why shen you business shrinks (as it already had)...well, this is why. You don't take care of your customers, they leave. I'm gone...forever.

Date of experience: February 8, 2023
California
2 reviews
18 helpful votes
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It won't allow me to give a business a 5* rating. Which is frustrating. If site jabber is legit, why is it forcing people to give false 1* ratings. I would like for this review to have been of Amazon. Which I love btw. I will be dropping Prime because they took out the 2 day delivery for Prime members. Well everyone actually. 2 day shipping does not mean 2 day delivery. I have to pay for 1 day shipping to get anything sooner than 5 days. Which means I will probably be buying a lot of stuff from other sites. Instead of buying every little thing from Amazon. Because it's faster. And I have found that I can get stuff like tablets a lot cheaper from Game Stop. Who knew. If I'd of known. Which if they hadn't removed my only Prime benefit I used, I never would have known. But I will always be an Amazon customer. They have awesome customer service. I have bought and returned 3 tablets in less than a month. Each time they gave me an advanced refund. Meaning they refunded my money before I even sent the items back. Which is awesome. That means I don't have to wait to buy my next item. They also pay return shipping and give you the option to choose to have UPS pick up the return from your home. And they set it up. No printing your label. And if you have to have a label because UPS pickup is not available, they will mail you a label if you do not have a printer. So returns are hassle free. Customer service is usually friendly. I have run into the typical shouldn't deal with the public types. But they aren't the norm. More often than not, their representatives are helpful and curtious.

Date of experience: March 31, 2016
Nevada
5 reviews
8 helpful votes
Follow Joe. B.
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STAY AWAY. If you ever went to this pharmacy you know what I'm saying. THIS PHARMACY AND ITS WORKERS SUCK. You want to be treated like crap, go to this pharmacy and you will get the demeaning chubby girl to talk down on you. You will wait every time you go to this store for at least 45 minutes and then get treated like like crap and demeanedThey are all rude and degrading, don't know anything about giving meds and think they can just treat you with disrespect and waste your time and laugh about it. 2 minutes down Ann road and CENTENIAL will treat you right and no lines to wait in and no disrespectful people waiting on you. They should fire every person in this department and all the custo ers will be very happy. Walgreens on Rainbow and Ann. STAY AWAY.

Date of experience: January 9, 2022
California
19 reviews
30 helpful votes
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Great place to shop
September 27, 2016

This is a great place to shop when the items you need are out of stock at your local drugstore. You can also use paper coupons. Just mail them in.

Date of experience: September 25, 2016
New York
11 reviews
1 helpful vote
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My experience overall is good… Variety of products, great deals, lots of coupons, rewards; friendly user apo, but doesn't accept US Territory Credit Cards.

Date of experience: December 12, 2022
South Carolina
6 reviews
4 helpful votes
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Fave Pharmacy
August 20, 2020

Really great reward programs. Nice selection of merchandise. Clean stores. App is user friendly & allows you to check stock at local stores.

Date of experience: August 19, 2020
New York
19 reviews
90 helpful votes
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Much savings to be had shopping here instead of going to a local drug store. They also have free gifts when you order!

Date of experience: June 2, 2010
VI
19 reviews
17 helpful votes
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An item in my order spilled, but overall ok. Sometimes packages take a long time to arrive; other times they arrive super fast.

Date of experience: March 10, 2015
Florida
12 reviews
2 helpful votes
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Quick in and out
October 11, 2016

When I'm under a time constraint these stores are fast. Just call in a prescription and use the drive through for pickup.

Date of experience: October 11, 2016
Pakistan
3 reviews
0 helpful votes
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I have received only the bench. Would very much like to get my tub and the other things. Could you give me a guess at when I might expect them?

Date of experience: September 9, 2021
Minnesota
12 reviews
25 helpful votes
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Walgreens
April 24, 2015

I use it all the time, we are a walgreens family and not just for medications. It is always well stocked.

Date of experience: April 24, 2015
District of Columbia
3 reviews
2 helpful votes
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Nice service
May 11, 2018

I bought here several times, good service and friendly prices, they know how to deal. I always recommend this online store

Date of experience: May 10, 2018
California
1 review
7 helpful votes
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Sent out the wrong order twice in a row! Horrible customer service. Will never order from this company again! Stay away!

Date of experience: February 7, 2013
Wyoming
5 reviews
22 helpful votes
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There probably the best I have used. And customer service always super, try this site once and you'll be back also.

Date of experience: April 2, 2015
Colorado
1 review
0 helpful votes
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Showed up this morning for my vaccine appointment and was turned away with no phone call or heads up, absolutely unacceptable

Date of experience: December 18, 2022
Pennsylvania
5 reviews
0 helpful votes
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I use this site to stock up on health & beauty products! Their pricing & selection are fabulous! Definitely recommend!

Date of experience: December 14, 2016
Minnesota
1 review
0 helpful votes
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, website
October 24, 2022

Trying to schdule a simple flu shot, kept asking for account to be set up over and over when I have already have one set up, I think I will just rely on my main clinic

Date of experience: October 24, 2022

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28