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Texas
1 review
9 helpful votes
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I ordered replacement rigid gas permeable lens on line from VisionDirect on 6/19/14 and faxed them the prescription from my optometrist the same day. Received back an email confirmation that my order was complete. Over the next several weeks, I experienced multiple problems with VisionDirect. It took a full week, until 6/26 before VD told me there would be an additional charge to make my lens. I paid the extra charge immediately. A week later I called customer service and was told there had been some miscommunication with their lab so my lens still had not been made. It is now 3 weeks since I placed the order and I was just emailed that the lens is only now being shipped to me. Luckily, after the first snafu, I decided to order a duplicate lens from a competitor, www.RGPlens.com. I received the lens from RGP a week later--no problem, plus they charged less than VisionDirect for the same lens. If you need a rigid gas permeable lens, avoid VisionDirect and go with a more professional operation, like RGP--that's my lesson.

Date of experience: July 9, 2014
California
5 reviews
0 helpful votes
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Cool enough
July 15, 2015

drugstore.com helped me in really bad situation
Thus customer support is not so good, but everything else is fine

Date of experience: July 15, 2015
Arkansas
2 reviews
7 helpful votes
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Sent wrong lenses then would not accept back because box was opened? They are not interested in keeping customer

Date of experience: April 2, 2015
Connecticut
2 reviews
18 helpful votes
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Purchased items for parents. Quick delivery and easy to use.
Products arrived as ordered and described in the site.

Date of experience: June 26, 2017
California
4 reviews
3 helpful votes
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Natural Ice Lip Balm
November 6, 2015

I was turned on to drugstore.com because they are the only ones who sell the lip balm I like which is natural ice. Best stuff ever!

Date of experience: November 6, 2015
District of Columbia
7 reviews
2 helpful votes
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Very good
January 18, 2021

I had some problems with my health. And sometimes i ordered the needed drugs here by very nice prices. So i advice this service to anyone

Date of experience: August 9, 2016
California
3 reviews
0 helpful votes
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Greeding
January 29, 2017

Never got greed at walgreen store or welcome as soon as i walked in store or asked for help if i need anything i have to be like a chicken with no head and see if i csn find it in the ile no ummmmmmmm gotcha ummm naaa i cant find it, who. Can help me ummm restroom humm meed the key lolx. Other then that they are awasome

Date of experience: January 29, 2017
Oklahoma
6 reviews
21 helpful votes
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I always received my products quickly and have never had any problems. I have ordered a variety of items, but really like their online pharmacy.

Date of experience: December 29, 2010
GB
4 reviews
4 helpful votes
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Got to love their range and an ability to filter according to type of product (such as all-natural).
Quite happy with the cash back too.

Date of experience: March 31, 2015
Tennessee
3 reviews
0 helpful votes
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It's been 5 days or so since I've had my exit only area empty like a woodchipper does as it's spitting out wood on a hot summer day. I kept trying and trying to make my poopshoot go poop but nothing. I'd been clinching my buttcheeks together and releasing like it's a daily workout ritual for days now. I made my way into the local Walgreens to search for the perfect butt washer. I found myself eyeballing something that looked like a giant douche. I wasn't for sure whether I should get the single or a 6 pack. I called all my friends and even asked the cashier if she wanted to join my terd spewing party. Unfortunately they all turned me down. When I returned to my homestead, I realized the box stated "ready to use" I inserted the entire package in my turd cutter, alarming the enema was actually inside the box... So apparently it's not "ready to use." Finally retrieving the enema out of the box, after I removed the plastic sleeve 5 hours later and exposed the lubricated tip the enema was ready to insert. But much to my surprise, the tip had not been lubricated and felt more like a cat's tongue. After feeling the cat's tongue I made my way to my throne and I noticed the pictures on the box, realizing I had administered it in the wrong position apparently ur not supposed to stand on your head and shove it in like your stuffing your grandmother's Thanksgiving turkey. I started squirting out turds like a machine gun then there was an explosion like a volcano. Moral of the story never plug your poop shooter and always... Always read the directions first.

Date of experience: June 2, 2021
Illinois
1 review
0 helpful votes
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$#*!ed workplace
March 22, 2022

Everyone at Walgreens is $#*!ed. Only work there if you are $#*!ed. Terrible service.Don't trust thier $#*!.

Date of experience: March 22, 2022
1 review
1 helpful vote
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Great products, prices, and fast shipping! Excellent service. Prompt delivery. Great site to get all your meds.

Date of experience: May 9, 2019
New Jersey
7 reviews
9 helpful votes
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No problem!
June 29, 2017

Ordered skin care products from Walgreens with no problem. Products came on time and in good condition.

Date of experience: June 28, 2017
Arkansas
2 reviews
0 helpful votes
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Medical
January 18, 2021

Reminders, delivery, pricecheck - they have these. A very convenient store to get the medications you need and not to worry anything goes wrong.

Date of experience: February 10, 2017
Nebraska
1 review
0 helpful votes
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Bad Customer Services
September 3, 2022

At 7:50 PM on Friday, September 2,2022, I, William Bailey, a retired military officer, visited Walgreen at 5975 WEDDINGTON RD, Matthews, NC ******* – to speak with the pharmacist. Instead of communicating with the pharmacist standing there, Wendy addressed me in a very unprofessional manner. The pharmacist refused to read my document to update my shot record for international travel on Sunday, September 2,2022. These shots were given at Walgreen, and I was trying to get all my shots records updated on a yellow-shot record card. The team at this location does not understand that Walgren is a corporation, and we, as customers, should be able to go to any Walgreen and get the same quality of services.

Then Wendy closed the pharmacy secure windows in my face. I knocked on the door and the pharmacy, and Wendy refused to open to door to address my concern. Another employee opened the door and asked if she could help me, and I asked her what the lady's name doing all the talking, and she said, Wendy.
I then went to the front and asked to speak with the manager. The clerk stated that the manager was in the back and said there was nothing they could do to assist me or address my concerns. This is when I came home and called customer service and wrote this letter.

Date of experience: September 3, 2022
Michigan
1 review
2 helpful votes
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WHILE IN LAS VEGAS MY SON AND FRIEND GOT SICK WITH FOOD POSINING I NEEDED THINGS TO KEEP THEM HYDRATED THE WALGREENS AT 3339 LAS VEGAS BLVD WAS AWSOME THEY HELPED ME FIND EVERYTHING I NEEDED AND THE PHARMACH WAS OPEN ALL NIGHT TO GET PERSCRIPTIONS. ALL STAFF WAS FRIENDLY AND THEY HAD EVERTTHING YOU COULD WANT.

Date of experience: October 16, 2016
1 review
0 helpful votes
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Great place to order at super low prices. I was hesitate the first time, but found it to be a great experience. Thanks

Date of experience: April 10, 2019
Maryland
10 reviews
54 helpful votes
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My booster not available
December 22, 2021

How do you not have Pfizer boosters available, for any date, for a 25 mile radius? Rite Aid, Walmart and CVS do. Ridiculous.

Date of experience: December 22, 2021
Illinois
1 review
2 helpful votes
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VERY DECEIVING the website is cluttered with offers and discounts, but you don't realize your item is excluded from any discount until after you pay. Very Poor practice.

Date of experience: December 11, 2014
Illinois
1 review
0 helpful votes
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Money is good
June 20, 2021

Love taking surveys and looking at different thing. So much fun & easy to do. I try to get more people to do it.

Date of experience: June 19, 2021

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28