business logo of Walgreens
How would you rate Walgreens?
grey star
grey star
grey star
grey star
grey star
California
2 reviews
9 helpful votes
Follow Bradley G.
Unfollow Bradley G.
Send Message
Share Review
Report Review

Bad service
October 26, 2022

Took nearly two months to get my script. They were the only ones covered by my insurance, or I would have gone elsewhere. Took them two weeks just to get my name and birthdate correct! I would call at least twice a week to check on the status. They would say they are waiting to hear back from my doctor but never actually would reach out to my doctor. My doctor had to call THEM every time. They would lie and say they left messages at doc office, but that wasn't true. And even if it was true, why wouldn't they keep trying? Or reach back out to me?

Date of experience: October 26, 2022
Indiana
9 reviews
49 helpful votes
Follow mike h.
Unfollow mike h.
Send Message
Share Review
Report Review

Just on a whim I typed the name of a favorite health product into my browser.

I used to get them at Target (who quit carrying them a few years ago) and to my delight, they were available at drugstore.com.

The Dentek Superpiks were my favorite because they were sturdy, worked well, and were not too sharply pointed like most of the other products out there.

I ordered a bunch of them. My order was promptly shipped, and I am delighted with them. I intend to continue to buy from drugstore.com and will probably move most if not all of my drugstore purchases to the site.

Date of experience: July 10, 2011
Georgia
1 review
4 helpful votes
Follow Donna S.
Unfollow Donna S.
Send Message
Share Review
Report Review

I have spent two weeks trying to get them to honor a price match... finally gave up. Tried to email the webpage - their mailbox wouldn't accept. Then I faxed (per their instructions) and they say that isn't a valid way to get a price match. I have brought up the contact price numerous times on the competitors website, but somehow they can't! Got one replay saying that they couldn't respond because I'd sent the message from a different email! Guess they really don't want to do price matches. Never again will I order from them!

Date of experience: November 26, 2014
Illinois
2 reviews
1 helpful vote
Follow Terrence s.
Unfollow Terrence s.
Send Message
Share Review
Report Review

The Walgreens in Jamestown Tennessee filled my prescription with the wrong medication which could have almost killed me, and the pharmacist won't admit it, and refuses to let me look at the camera footage of who filled my prescription!. In my opinion I would stay away from this Walgreens!.

Date of experience: April 4, 2023
Illinois
53 reviews
59 helpful votes
Follow Ron M.
Unfollow Ron M.
Send Message
Share Review
Report Review

This review is for the 7401 N Clark Street Location.

Most all of the Pharmacy staff know me by nae. They go out of the way to ensure I have a sufficient amount of medications. They are quick to notify me if this is a comparable drug in the store and save me money. One of the Pharmacists took quite a bit of her time to review drug interactions with one of my medications while I was approaching the right medications and dosages.

So thak you Phamacy staff. I hope you see this!

Date of experience: September 21, 2015
Georgia
1 review
0 helpful votes
Follow Angel S.
Unfollow Angel S.
Send Message
Share Review
Report Review

My daughter was trying to take advantage of this weeks photo coupon because she printed some pictures to take back to college with her. She ordered almost 100 photos online and it wouldn't take the coupon code, so I called the store and they said it wasn't a problem, bring in the flyer and they would take the discount at the register when she picked them up. She just went to get her photos and they told her too bad she should have done it before she completed her order. She told them about the trouble she had and that we called and they wouldn't help her any further. I told her to ask for a manager and they told her no that they were closing. (Not for another hour!) So disgusted right now!

Date of experience: August 14, 2017
Florida
1 review
6 helpful votes
Follow ross C.
Unfollow ross C.
Send Message
Share Review
Report Review

Crap contacts
June 27, 2015

They are either making knock offs or storing them improperly. I never had problems with my contacts before. I always ordered from 1800 contacts and gave visiondirect a try bc it wss cheaper. Well there is a reason they are cheaper. Since ive gotten these contacts i have frequent eye irritation and infections. They seem to get dey very quick. Also as another reviewer said, the lense case was wrinkled which usually means it was stored in heat. I will be filing a complaint with the FDA. This company is a scam and has jeaporidized my eye health. Be aware

Date of experience: June 27, 2015
Michigan
6 reviews
19 helpful votes
Follow Rani D.
Unfollow Rani D.
Send Message
Share Review
Report Review

Never disappointed me
August 3, 2015

I have been using Vision Direct for 5+ years now, and I have been continually satisfied. Just this week I ordered one year's supply of contacts and contact solution for only $125 (picture attached), and I received the products within 4 days.

(+) They have the top-brand products (Alcon, CIBA Vision, Acuvue, Bausch & Lomb, etc.). They aren't rip-off versions or anything fake.
(+) They verify the prescription for you, by contacting your eye doctor
(+) Great products, fast shipping

(-) Website design is not amazing
(-) Their website stores old information, so this may cause issues when trying to apply coupon codes (but you can get it fixed right away if you call customer service)

Date of experience: August 3, 2015
Pennsylvania
1 review
0 helpful votes
Follow Nicole J.
Unfollow Nicole J.
Send Message
Share Review
Report Review

I went to Walgreens on 1111 north 9th Stroudsburg Pennsylvania. I was assisted by Mariey Rosario and Krystal.
They did a fabulous job helping me, they were friendly and knowledgeable.
Outstanding employees who deserve 5 stars!
I am looking forward to go back to that store.
Nicole Jackson

Date of experience: June 26, 2023
Maryland
3 reviews
9 helpful votes
Follow Jo A.
Unfollow Jo A.
Send Message
Share Review
Report Review

Terrible!
October 6, 2015

This place is the worse experience I have ever had with an online business -- simply the worst! They told me that it would take a week and a half to get to me because they had to order the contacts from somewhere else. So when the arrival date came and no contacts I called them -- first of all, the customer service stinks -- it took me forever to get through to someone. Then they inform me that my order was lost and it will take another week an a half to get them to me because, of course, they have to order the contacts from another sources. IT'S NOT WORTH IT! I need my contacts... DON'T DO IT! I will NEVER, NEVER, order from them again. Big mistake. BIG!

Date of experience: October 6, 2015
California
1 review
6 helpful votes
Follow NK V.
Unfollow NK V.
Send Message
Share Review
Report Review

I have been very pleased with my experience ordering from visiondirect.com. I mistakenly sent my last contact shipment to my previous address. I was unable to contact the current tenant. Finally, I called visiondirect.com to see if they could help. They offered to send a replacement set free of charge (although the mistake was my own). I was thoroughly surprised and very pleased that they offered this solution with no haggling, negotiations, or pleading. EXCELLENT PROACTIVE CUSTOMER SERVICE! They have won a loyal customer.

Date of experience: February 3, 2014
Florida
1 review
0 helpful votes
Follow George N.
Unfollow George N.
Send Message
Share Review
Report Review

VETS BEWARE!
December 6, 2022

VETS BEWARE! Walgreens pharmacy "WILL NOT" offer "ANY DISCOUNTS FOR VETS", even if you pay cash and no insurance or if you want to use GoodRX or other coupons. They state that the VA should pay them full price. I paid $150 for 3 prescriptions that I could have paid $34 with GoodRX. Contacted both store and corporate and was told this is the pharmacy policy. WHAT A SCAM!

Date of experience: December 6, 2022
North Carolina
2 reviews
7 helpful votes
Follow Henry G.
Unfollow Henry G.
Send Message
Share Review
Report Review

Bye walgreens
October 5, 2022

So every week a pharmacy has a sale on Cola. Walgreens is THE ONLY ONE that has a limit on how may at sale price. Pepsi this week was 3 for 9.99. So I load A cart full walk past the clerk several times looking for other items. At the check out the same clerk says Pepsi is limit of 3 for the sale price ‼ So I put them all back in the pile along with 56 dollars worth of other items went to RITE AID got the same deal but was able to buy 9 with no worries. If it's on sale What difference dies it make how many I buy. BYE WALGREENS

Date of experience: October 5, 2022
Washington
5 reviews
31 helpful votes
Follow Michelle F.
Unfollow Michelle F.
Send Message
Share Review
Report Review

I looked all over for a very particular product. I saw it on this site, called to be 100% sure they had it, was told yes, they did.
I ordered as many as I could afford, and waited... and waited... and waited.
17 days later, I get an email saying that my order could not be filled because THEY NEVER CARRIED THAT CERTAIN VERSION!
Needless to say I was pissed! Then I had to file a complaint with PayPal to get a refund!
17 days! I could have drove across the country to the product's company and got one!

Date of experience: November 22, 2015
2 reviews
12 helpful votes
Follow Rachel N.
Unfollow Rachel N.
Send Message
Share Review
Report Review

Great site for buying beauty products I can't find anymore in the stores locally! - I found BufPufs via the internet, since I searched high and low and couldn't find them any longer in any stores in town. I ordered them and even got a free gift out of it. Also they have prescription products at a great discounted price. I was so impressed, I started transferring my prescriptions through them too! They have EVERYTHING, and most things are cheaper too!

Date of experience: January 25, 2008
Virginia
2 reviews
2 helpful votes
Follow Angela H.
Unfollow Angela H.
Send Message
Share Review
Report Review

The ONLY reason my rating is not 5-stars is simply because of the fact that it took me 3 weeks to receive my order! They were truly a great company! I was definitely skeptic, as this was my first purchase with them! & I didn't read any online reviews until AFTER I already had ordered. First off, I got an AMAZING deal! I ordered one years worth of my Bioinfinity contacts, as well as a large double-pack of Opti-free pure moist contact solution, & I only ended up paying $107.00 for it after finding an online promo code. Anywhere else, it would have costed me at LEAST $160.00 for the SAME EXACT order & products. I saved a whole $52 dollars! & to be honest, having to wait 3 weeks was WELL WORTH it! They were a great company, professional, & I got exactly what I ordered for a STEAL. Basically, if you can be a little patient, order from vision direct! If you CAN'T, order from somewhere else that ships quicker & pay a hell of a lot more. Will most definitely re-order from this company again!

Date of experience: January 21, 2015
District of Columbia
2 reviews
2 helpful votes
Follow Jeff N.
Unfollow Jeff N.
Send Message
Share Review
Report Review

I had been ordering once a month the past year and found they were reliable until my last order. Unfortunately my order did not arrive yet the order status says complete. I called and found out that the shipping company and durgstore.com had a breakdown and if I had not called to investigate, I never would have received my order. Interestingly drugstore.com indicated that the shipping company never picked up the order and the shipping company (lasership) indicated to me that they never received the order from drugstore.com. They need to revise the methods of communication with the shipping company. drugstore.com appologized and offered to reship... woo hoo... I had to get excited and ask why i can't get it faster to get overnight shipping or it would have been another week before I received the order.

Date of experience: May 23, 2013
Canada
1 review
0 helpful votes
Follow Leonard S.
Unfollow Leonard S.
Send Message
Share Review
Report Review

Ordered Sweater in Large. Receive Medium. Ordered Jacket in Large. Received Small. E - Mailed Company. Six Times. No Reply. Great Way to TREAT Senor CITIZEN. Gave Items to Value Village. I Think They Put The Items In The Garbage. Very Poor Quality. What Goes Around Comes Around.

Date of experience: December 5, 2022
Oklahoma
1 review
0 helpful votes
Follow Dan H.
Unfollow Dan H.
Send Message
Share Review
Report Review

Misleading and deceitful!
October 7, 2022

I signed up for prescription text reminders. These are normally very helpful. The text I received today said,
"Walgreens: Your flu shot is waiting for you. Plus, get an updated COVID-19 booster at the same time: wlgrn.com/SAschedappt/GE Text HELP for FAQ, STOP to opt out"

CLEARLY, this text was not a prescription reminder. But rather, a marketing message for a flu shot and a Covid booster. Definitely NOT a prescription. You violate trust when you send unwanted marketing messages under the guise of prescription reminders. How dare you! I'll take my business elsewhere.

Date of experience: October 6, 2022
Rhode Island
30 reviews
110 helpful votes
Follow cc p.
Unfollow cc p.
Send Message
Share Review
Report Review

I went to their site because many of my friends recommended it. I was excited to find many of the products I use, and was having fun placing items in my cart. I reached $40.55, which exceeded the free shipping minimum, but, noticed one item was on backorder. I didn't think much of it until I scrolled down. I was stunned to see a shipping charge added for this item and felt I was being penalized. True $1.99 won't break my bank, but that's not the point. I exceeded the minimum order amt. For free shipping and it was not my fault that an item wasn't in stock. I didn't complete the order... just emptied the cart and left the site. Based on other reviews I read, I just may have saved myself a lot of grief and aggravation.
I've been shopping online for many years and have never been charged shipping on a backordered item that had qualified for free shipping initially. This is a first for me!
Not nice, Drugstore.

Date of experience: January 8, 2016

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28