I have been buying from this company for a year or so, twice I have had small issues. Once the dress I bought had the odor of the dye they use and the other time a dress was too big.
With the first issue, I just emailed them to asked how to remove the odor. Not only did they explain what is was, how it got there, and how to remove it, but they issued a 100% refund! They insisted I keep the dress and to let them know if the odor came out... which it did very easily.
The second issue with size was super easy to fix. Since each item is made according to order, they can't do e cha ves, but all I had to do was send the dress to their office here in the states and they issued a fefu d within 5 days of me sending the dress... I ordered a new size and they gave me expedited shipping for free.
When they say fast shipping... THEY MEAN IT! I have ordered from Bali many times from other companies and it takes anywhere from 12-20 days from the date they sent to to get to me. Holy Clothing? 4, YES 4 DAYS!
I have told everyone I know about this company!
My only complaint? I have to hem the dresses because they are too long, but I am short, 5'4".
I will buy from Holy Clothing for years to come!