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Iowa
1 review
5 helpful votes
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Shocked...
March 3, 2021

Just got terminated from the Morningside Walgreens in Sioux City Iowa, for apparently not having a so-called correct tone of voice when speaking over the radio. Should I state that this Walgreens does not have any African Americans at this location. The Manager and Assistant Manager are very unprofessional... they need to be trained before receiving such a position. I really felt discriminated against... Sad place for 2021. Get over it Racist people... CIA

Date of experience: March 3, 2021
Texas
1 review
2 helpful votes
Follow lee l.
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I had never heard of drugstore.com till I was shopping online for filters for my new humidifier about six months ago. Drugstore.com had the lowest prices... lower than I could find on Amazon, Ebay, or elsewhere. Just a few weeks ago I learned my wife had been buying skin cream from their website after a recommendation from a friend who did the same. Seems this company just might be one of the best kept secrets out there. I've also placed another order from them more recently (personal item) and must say I have been extremely satisfied each time. Quick shipping, great packaging, and super prices! Glad I found them.

Date of experience: March 18, 2011
California
2 reviews
11 helpful votes
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Online chat service is beyond reprehensible. It would be better if you removed this feature then constantly misrepresent and contain egregious errors like you do. Chat records are below. This happens every time I attempt to contact Walgreens.

Date of experience: May 31, 2022
New York
1 review
1 helpful vote
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Real contacts?
May 24, 2015

I'm not sure if it's possible but I feel like their contacts might be fake. They are getting dry quicker than before only a few hours on. That's never happened before. I hope they don't make their own contacts and brand it as the big companies. Oh well.

Date of experience: May 24, 2015
Pennsylvania
3 reviews
5 helpful votes
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Stopped using
March 25, 2015

Drugstore dot com had fair prices, but getting free shipping was a hassle. We were inundated by emails and the only option at the time was stop all emails. That resulted in us losing our points. Other drug store and online retailers just apply the discounts on the spot, or offer them at checkout. I gave them three stars in case they've improved things.

Date of experience: March 25, 2015
New York
1 review
0 helpful votes
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Hello I bought two pairs of glasses initially only wanted to buy one about seven weeks ago iron Man Foster Grant glasses. For right around $26 and some change a pair. The arm on one of them broke so I thought it might have been my fault or someone else's you know. So I brought it back asked him there's any guarantee they said no so I bought another pair now here I am almost a month later second pair broke. Store doesn't seem to care if they sell a product they can't guarantee your replace they said call Foster Grant. I called them and they said the products we sell to you we don't guarantee so why would any store sell a product you can't guarantee. Plus I'm very disappointed I think I'm going to take everything out of the store I'm just customer service is no good anymore you're going to sell junk then become a dollar store thank you

Date of experience: October 25, 2021
Washington
2 reviews
13 helpful votes
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Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Date of experience: March 19, 2024
Kentucky
1 review
17 helpful votes
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Just about everything I have bought since 2013 has either not worked, or been crap. Rechargeable batteries-garbage, sink strainers, rusted after 2 weeks. Still using the ones from the dollar store. Perfume spray difficult. Vitamin C smelled like fish oil. And my latest pain, I am 67 and can't buy wine or beer without an Id.
In the next 2 months I will be switching my prescriptions to CVS where they deliver.
I'm not worried, I won't be missed.

Date of experience: March 14, 2020
Washington
18 reviews
5 helpful votes
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We enjoy the convenience of their drive thru window and that we can set up a notification service where they will contact you by phone when your prescription is near it's renewal date.
One less thing to worry about.

Date of experience: July 27, 2015
Pennsylvania
5 reviews
11 helpful votes
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I have ordered from Drugstore.com for years. My order history take a few pages. While I don't find their prescription service competitive (or fast enough!) my OTC orders ship sometimes within HOURS or being placed and I always have them in 2 days. Maybe I am lucky to be near a distribution center but few web sites move as fast. Their prices are better than I can pay locally on MOST items (not all) and now that they dropped the free shipping from $49 to $25 I can place a quick small order and out it goes. Perfect!

Date of experience: December 26, 2012
California
3 reviews
0 helpful votes
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Keep an eye on them
December 14, 2015

Walgreens is kinda lazy when it comes o details. You have to watch them like a hawk. They will mess up your prescription. The left hand does not know anything the right hand is doing. Other than that, they're great!

Date of experience: December 14, 2015
Tennessee
1 review
0 helpful votes
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Walgreens - Everywhere! Quality, convenience, very trustworthy - always.
They also do a great job of getting to know and acknowledge their customers.
Always clean stores, bright, cheerful, and easy-to-find the health goods you want as well as many household items!

Date of experience: April 4, 2017
Michigan
2 reviews
0 helpful votes
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U(you) need to stay away from this site. Misleading information, have had my funds on hold for ten days through PayPal. I cancelled immediately after placing the order and they have a pending on my account. Worst customer service.
Did you notice no rebuttals from management... they can't argue with their lack of integrity. Should have read this beforehand.

Date of experience: November 28, 2016
Pennsylvania
3 reviews
4 helpful votes
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Poor customer service
October 11, 2015

Really bad shipping policies and terrible customer service. Recently ordered large order of items we needed. Order shipped from New Jersey. I live in PA. Short ship time to PA (2 days) ten Lasership holds package 20 miles from my house for 11 additional days! Drugstore.com doesn't care. First they don't even read my original message- send back form letter about 1 day delay with Columbus Day. When I wrote back - they continued to spout policies about no guarantees. How do they think they will compete with Amazon if they partner with substandard shipping and brush off customers.

Date of experience: October 11, 2015
Wisconsin
1 review
3 helpful votes
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Disorganized and dishonest
April 4, 2022

I made an on-line appointment for a COVID booster shot for myself and my wife. When we showed up at the appointed time, we were told that they were out of vaccine. They claim that they had notified all scheduled customers by phone. There was no call from Walgreens on our answering machine.

Date of experience: April 4, 2022
New York
83 reviews
913 helpful votes
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Extremely reliable in terms of shipping and getting what you asked for at a much reduced priced as compared to buying from your doctor (at least that was my experience). I know this is one of the most reputable companies online so I trusted them and costco didn't have the brand I wanted.

Date of experience: January 13, 2011
New Jersey
27 reviews
110 helpful votes
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Easy to use!
December 13, 2016

I get all of my medications through Walgreens. Their interface is very easy to use and they are very good about alerting me if there's an issue with one of my scripts.

The online part of the pharmacy runs well. The wait time at drop-off and pick-up in person... well, not so much. The one I go to on Rt 88 in Brick, NJ often has long lines both in the drive-through and inside and you sometimes are waiting 20 minutes just to pick up something that's ready or to drop off your paper script with them. They could use a bit more speed on the face-to-face end of things.

Date of experience: December 12, 2016
Kentucky
7 reviews
15 helpful votes
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Though expensive they are everywhere so you can always pick-up your prescription or refill! Their own brand items of OTC products are also good. I think they are underrated but from me thumbs up due to convenience.

Date of experience: March 26, 2011
New York
1 review
1 helpful vote
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I had an issue with my got lodged $25 refund. So, finally I received double amount in-store credit. Solomon's decision! Well done! Just made new order and already got shipment confirmation. The issue is resolved. 5 stars!

Date of experience: January 28, 2016
Tennessee
9 reviews
14 helpful votes
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Walgreen Rules!
October 20, 2015

I didn't think I would ever grow to love Walgreens. But over the years they have changed! Evidently they experienced a growth spurt and started appearing on every corner in my city it seems. Then lots of 24 hour Walgreens started up. Not to mention, the holiday hours they make accessible to people. I can remember last year around Xmas when most stores were close except Walgreens and Sams club. Yes, Walgreens has moved to a whole new level, from what I can see. They also run great sales from time to time. Great place to pick up personal needs and other items.

Date of experience: October 20, 2015

Overview

Walgreens has a rating of 2 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
166
value
136
shipping
82
returns
68
quality
122
+28