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India
3 reviews
1 helpful vote
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Untrustworthy
May 9, 2025

They are nothing more than crooks. Absolute Untrustworthy. Avoid these people or you will regret like i did. Now i get my product from joren Vale and haven't faced a single issue as of now.He is 100% trustworthy.

Date of experience: April 14, 2025
Arizona
29 reviews
36 helpful votes
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I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward.

The App wasn't better than the web version for me. It was possibly worse.

I will say, Walgreens has some good employees and other virtues. This review is for the website.

Date of experience: November 5, 2024
New Jersey
5 reviews
4 helpful votes
Follow Darlene B.
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We're suppose to be able to use our otc card online they are refusing! This is HORRIBLE why what's the problem. Customer service saying they have not added it yet,but I can use it in the store I will not!

Date of experience: November 4, 2024
New York
1 review
1 helpful vote
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Unreliable
December 2, 2024
Updated review

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled.
For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription.
Another prescription was out of stock without giving me a hint when it would be restocked.
THIS IS NOT THE FIRST TIME THIS HAD HAPPENED.
The right hand has no idea what the left hand is doing.

Date of experience: November 14, 2024

Avoid 24th St & Park Ave So Walgreens
August 23, 2024
Previous review

They don't deserve 1 star. I get so aggravated using their pharmacy. Every month I have to tell them to use a coupon on file. Do not submit to insurance. Every month they submit to insurance. It's upsetting to every month have to deal with these stupids.
Pharmacy takes pride in hiring people that are the most dumb!

Date of experience: August 23, 2024
New York
1 review
1 helpful vote
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Plastic waste.
May 12, 2024

I've written to Walgreens "contact us ". I've spoken with my local Walgreens. I'm done. This is the last prescription I will get from Walgreens. They tell me that this is the smallest bottle they can fit this little bit of pills into. The SMALLEST. We all know, there are smaller bottles available. I've peeled the labels off & put the pills in much smaller bottles, but then I still have to dispose of this huge waste of hard plastic. No more. Be a better business to this planet!

Date of experience: May 12, 2024
Texas
1 review
1 helpful vote
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Rude employees
September 30, 2024

I am not waiting on a refill. These are 3 new prescription. I'm quite sick. They were sent in at 8:30 am. At 11am they said another 45 minutes. At 2:15 they said another 1/2 hour, when I tried to explain that 1 persc I didn't need today the rude woman hung up on me!

Date of experience: September 30, 2024
Washington
3 reviews
2 helpful votes
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Terrible, Irreverent
April 18, 2024

Shopping at about half of the Walgreens, an employee runs for a side or rear door and creates a fast, automatic door slam noise. When it's supposed to be a gentle store that sells drugs to old people, I feel under pressure like a target and am worried about violence. The headquarters cannot afford security at the bad stores. I hope they close Walgreens and let CVS be the main drug store.

Date of experience: April 18, 2024
Washington
1 review
1 helpful vote
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Go somewhere else.
July 8, 2024

Everytime, I go to Walgreens in WillsPoint, I have issues, maybe they're afraid to fill pain meds. Maybe they can't read, tell time., who knows. It's not Rocket Science, Bass Rutledge in Terrell, Tx. Pull up give them your birthdate, pay for your scripts.Your outta there in less than 3 minutes. You'd be doing yourself a favor, not dealing with employees who have a script in front of them telling how to do there job.

Date of experience: July 8, 2024
Texas
1 review
1 helpful vote
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SHE SEEMS TO WORK AT EVERY PHARMACY IN AND AROUND ROCKY MOUNT.CINDY THE PHARMACIST IS THE WORST AND SHOULD NEVER WORK AS A PHARMACIST!

Date of experience: December 26, 2024
Florida
1 review
2 helpful votes
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I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Date of experience: January 9, 2024
California
4 reviews
10 helpful votes
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I will never shop here again, and I'm moving my prescriptions. I have received 4 identical emails from Jill, from the 21st to the 1st. Jill is obviously a bot.
Customer service chat promised a refund within 3 business days….a week ago.
How did we get here? Walgreens changed my delivery order time, and split it into 3 orders. New time? When I was at work the next day. I reach out to chat to cancel. They tell me to call the store. The store claims to have cancelled. Next morning, I receive an email that 2 of the 3 parts that they split my order into have been delivered. One is nowhere to be found. The second is perishable. I use chat, and am told that they tried to refund it all, but the status is still pending for 2 of the 3 parts that they split it into. They have to open a case to refund the tip. It stays pending for a week. They tell me to return it in store. I go to the local store, and the girl with the 4 inch glitter nails and miles of attitude refuses the return, and tells me to take it back to the store that it came from. Which is nowhere near there, 4 cities away. I contact chat, who again says they can't refund because it's pending. In the meantime I get these emails from Jill the bot, "Sr specialist centralized services, with the same copy and paste. When it is finally not pending a day or two later, I contact them again. They said they can refund right? Nope. They said it needed "manager approval". I tell them I'm reporting it as fraud, and they promise a refund in 3 business days. Who refunded me after 5 business days? PayPal. Then they send me the same copy and paste from "Jill" that's they're working on it. Their chat workers will say "you're welcome" after you say "ok"
This is bottom barrel.
I have had rudeness and incompetence at the last two pharmacies, where the same girl insisted I had no prescriptions and she couldn't find my name- 4 different times, said that GoodRX didn't work with their pos (lie)and and the second lied to me about a price difference and overcharged me. Now this? I'm happy to change to CVS. Walgreens should be embarrassed by their employees.

Date of experience: November 2, 2024
North Carolina
1 review
1 helpful vote
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Accepts OTC Network? What a joke
September 2, 2024

So I set up an online account with Walgreens, Name, address, valid debit card number, so I could get certain things delivered without having to drive into town. I'm semi-retired and on Medicare and I have the OTC Network card with a set amount on it every quarter. I heard Walgreens was the best place to use that card, hence the online account. I placed an order today for approximately $53, then entered the OTC Network account number and placed the order. My bank sent me a notice that a business I haven't done business with just extracted money from my personal bank account. I immediately called customer service to to cancel that order, now this all took place in a matter of 4-5 minutes, I was told it was already processed and there was nothing I could do except wait for it to be delivered. I will wait, then do a return. I'm just saying to all you retirees that if you have an OTC Network card, do not order online from Walgreens, go to their store if you like shopping there, I don't, never have, but a friend suggested I should. Some friend, huh? I wish I could give them less than 1 star.

Date of experience: September 2, 2024
Idaho
1 review
5 helpful votes
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Security risk
August 31, 2021

Walgreens policy of asking you to belt out your name and date of birth for anyone in the store, or parking lot if you're at the drive-up, is a very bad one. Worse, if you offer your government issue ID instead, they refuse!

Date of experience: August 31, 2021
Washington
1 review
1 helpful vote
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I am very disappointed in the recent Christmas ads I am seeing. Foul language has become too accepted in our society. Shame on Walgreens for making it more acceptable.

Walgreens has been our go to pharmacy for over 20 years. Over the last 20 month prescriptions have become unavailable. When expecting to pick your prescription up they don't even notify you. You have to call them. We have had to move most of our perceptions to Safeway, which is not near as convenient.

Date of experience: December 25, 2021
New York
1 review
1 helpful vote
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Hello I bought two pairs of glasses initially only wanted to buy one about seven weeks ago iron Man Foster Grant glasses. For right around $26 and some change a pair. The arm on one of them broke so I thought it might have been my fault or someone else's you know. So I brought it back asked him there's any guarantee they said no so I bought another pair now here I am almost a month later second pair broke. Store doesn't seem to care if they sell a product they can't guarantee your replace they said call Foster Grant. I called them and they said the products we sell to you we don't guarantee so why would any store sell a product you can't guarantee. Plus I'm very disappointed I think I'm going to take everything out of the store I'm just customer service is no good anymore you're going to sell junk then become a dollar store thank you

Date of experience: October 25, 2021
Ohio
1 review
2 helpful votes
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They sent me an email for $140 worth of free products in a bag but everywhere that you click, this offer never existed. It was a sneaky way to just get you to the site so I blocked any further emails from them.

Date of experience: January 24, 2014
Washington
18 reviews
5 helpful votes
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We enjoy the convenience of their drive thru window and that we can set up a notification service where they will contact you by phone when your prescription is near it's renewal date.
One less thing to worry about.

Date of experience: July 27, 2015
New Jersey
1 review
1 helpful vote
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Horrid
March 10, 2016

This local Walgreens is a mess. Disorganized, poorly trained staff and dirty. People hanging out by counter chatting with front end staff. Picking up medicine three days after request and being told it was put back already. Always having to wait. Frustrating, until I took my money elsewhere.

Date of experience: March 10, 2016
Pennsylvania
2 reviews
14 helpful votes
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This was by far the best experience I've had ordering contacts. Great price, Easy to Use website, Super fast delivery (arrived within 4 days), and Great Product. Not sure why all the negative feedback this site has been receiving. I guess only the peeved people write reviews? I'll be ordering from them again. :)

Date of experience: October 31, 2013
Iowa
1 review
5 helpful votes
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Shocked...
March 3, 2021

Just got terminated from the Morningside Walgreens in Sioux City Iowa, for apparently not having a so-called correct tone of voice when speaking over the radio. Should I state that this Walgreens does not have any African Americans at this location. The Manager and Assistant Manager are very unprofessional... they need to be trained before receiving such a position. I really felt discriminated against... Sad place for 2021. Get over it Racist people... CIA

Date of experience: March 3, 2021

Overview

Walgreens has a rating of 2.3 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
167
value
137
shipping
83
returns
69
quality
123
+28