VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Mark J. With VividSeats was an absolute blessing. I spent hours trying to find NFL, NHL & NBA tickets that could be used for a raffle in two cities in Florida. I was extremely frustrated on my own but got ahold of Mark and all my worries were over. He is extremely friendly, knowledgeable, customer service oriented and driven to make the experience as easy as possible.
Natalia was very knowledgeable, friendly and fast. Thanks!...
We purchased Philadelphia Sixers tickets for Nov. 10 in August. First, we couldn't access the tickets until October which I thought was weird. Second, we got the game and they told us the tickets were in use. We went the box office where they confirmed this and told us not to trust any site except Stub Hub. Third, it's impossible to get in touch with an actual human. They have such a run around system you keep getting the same messages despite which area you choose to go on the phone. Fourth, they claimed they'd investigate, but they kept trying to call my wife when she was at work, she left messages asking for a call back at another time, they refused to do so and then kept sending e-mails with automated responses that basically left you with nothing. Do not recommend.
Love it! The person who I spoke with was able to answer all my concerns, very informative and friendly. Thank you for making this experience comfortable
I had a rather technical matter and Nick was very patient with me and handled it in a professional and efficient manner.
Maybe I am just the (un)lucky buyer. I bought 8 seats to the NHL Winter Classic 2020. Vivid will NOT provide me an e-ticket via their app. They have only sent me a link to download the PDFs. Well, I can't validate these are legit, and I'd rather not find out the day of the event at the Cotton Bowl.
I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. AND VIVID REFUSES TO SELL THEM FOR ME EITHER!
So, I can't sell them, I can't validate them, but I'm out over $1,000!
Vivid chat says "they're fine." Seatgeek and Stubhub says "not."
Edit: Further proof - THIS site does not recognize the tickets as a legit PDF and won't upload below.
I was needing to order a few giftcards and did not want to pay the fee of shipping per giftcard and they waived the fee and just charged me for one. All I had to do was call and they did it perfectly! Chris helped me out and it was great!
Matt H. Was really helpful and patient! He answered all my q's and assisted with payment. Thank you!
Lucas was awesome in helping me locate seats that can accommodate my elderly mother. Thanks Lucas! Looking forward to the game.
Mark B. Was so helpful when my bank was looking out for my best interest. He found the best seats available for me at a better price than what I was originally found. Great experience all around. Go 49ers.
There was some trouble processing our card online and Natalia was awesome helping work through it over the phone. Great attitude and pleasant to speak with. Thanks so much for the excellent service. We can't wait for our event!
Very professional and engaging made me feel like I was important even though I was looking for inexpensive tickets
I have mostly used online purchase. This time my chat representative, Morgan, said hold on will call you and help reduce the cost. I am so pleased with the professional help recieved. Thank you Morgan
The young lady was professional, competent and knowledgeable concerning seating arrangements and all aspects of purchasing tickets for this venue.
Leo P.
Horrible service. I couldn't find my tickets the day of the concert so I tried to chat online and it was no help. The 1st customer service rep hung up in my face. The 2nd customer service rep started the "refund process". A few days later another customer service rep called and said the Refund was denied. I called and spoke to another customer service rep and they finally told me how to search for the tickets in my email. I will never use them again. Ironically, my bank account was hacked a few days after i purchased the tickets online. Horrible service.
Gentlemen on the phone was excellent. Will buy from vivid seats again. He was very helpful and found the seats I wanted.
Very professional and helpful. Insightful when asked about seating and purchase of tics. Pleasant and happy employee who was more than happy to assist!
The customer service and the event was great. My mother and I had a great time at the event! I will definitely use this service again.
It was a pleasure speaking to Joe from Vivid Seats. My ticket purchase was easy, and Joe was a great help when trying to purchase my tickets. He even made sure i was in good shape with a parking ticket.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members