VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Lucas helped me navigate through an app glitch to get my concert tix via phone order- great demeanor. Only negative point for me, and no reflection on Lucas, was the fact that I wasn't able to earn rewards on the purchase, as the program is in-app only.
The agent who helped me went above and beyond to make sure I was completely satisfied with my purchase. She was awesome and extremely professional. It's because of her I will be purchasing from this site again in the future.
Went online to order Celtic tickets, couldn't get a total price before hitting purchase ticket tab. Pulled up live chat and Chris B was able to help finish the process
MARK WAS A GREAT HELP, HE HELPED ME AND TOOK HIS TIME. THANK YOU VERY MUCH.
RALPH
WILL CONTACT YOU NEXT TIME I NEED TICKETS
Lillian was the best. She help me procure tickets for the Trans-Siberian Christmas show in Philadelphia. She was knowledgeable about the venue. I found her to be very friendly and most helpful!
Bought Midway clubhouse tickets to add to my game tickets. The salerep was very knowledgeable and found the package and info that i needed.
Joe was most helpful and made my purchase easy. He was so helpful and any time i need tix ill be sure to call him
We were looking for tickets for our first time ever at Lambeau field and Chris was extremely helpful and patient with all of my moms questions! We greatly appreciate all your help!
Researched available tickets on multiple secondary market websites and then spoke with Natalia at Vivid seats who guided me through options and pricing for multiple sets of tickets and eventually processed my purchase quickly. The price was better than on the other websites and the service excellent.
We ordered tickets to the NY Rangers vs Nashville Predators game for Nov 2 in Nashville months ahead of time, traveling all the way to Nashville from Alabama, all the while being assured by vivid seats that our tickets would be available in time for the game. Well, they weren't. So we spent money traveling and on lodgings for nothing. Maybe when they're done giving us the run around on the phone we'll get our money back. Do yourself a favor and buy from Ticketmaster.
Nick was very knowledgeable quick and prompt. Great customer service. He is my new ticket go to guy.
My assistant was very helpful and took care of my situation swiftly and successfully. He was respectful to my situation and handled it professionally. Thank you.
Awesome buying experience!
Will definitely do more business!
The Rep was very helpful and made the transaction very easy!
Thank you!
Morgan (x3204) was thorough, professional, and a pleasure to do business with. I will be doing all my purchases through him in the future. Thank you!!
Easy to work with. Explained how clearly how everything worked. Will order thru Vivid Seats again for my next order
Naomi was very helpful and knowledgeable. Polite and courteous to a fault. Overall great experience. Thank you.
I was impressed that vividseats had availability for the show of interest. Plus, Luke the representative was very helpful and accommodating.
If more than 1 party is going, you should be able to pay with two cards and still be able to sit together
I guess this is a mixed review: I received a generous Vivid Seats gift card recently and went online to use it. I chose my seats and got almost to the payment page... then completely hung up. The phone number was right on the same screen (not hidden like some sites) and I quickly got Pedro in customer service. He saw my predicament, locked down the seats I wanted, took my payment info and completely hooked things up. PEDRO is the man, thanks for great service!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members