VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I was trying to place an order with a visa gift card online, but was unable to do so. I gave the call center a call and they had a solution ready when I explained I couldn't finish checking out.
What took Ticketmaster 45 minutes to come up with a half assed solution that prohibited me even using my gift card, Alexis literally solved in five minutes. It was seamless. I have my tickets, they were a couple bucks more expensive than at Ticketmaster, but worth it considering the superior customer service.
Daniel F was polite, extremely helpful, efficient and processed my order quickly. I was very confused about the seating map online, but he explained everything thoroughly and even had me look at the actual seat views! Thank you Daniel for all your help
He was so helpful! The service was great. He took care of everything I asked in a timely fashion. The guy deserves a raise. Seriously. Thank you again! -Cassidy
Robert was awesome - with Vivid you are connected to a live person immediately!
Robert was knowledgeable and helpful helping find the best value to watch my Astros in the World Series!
Robert stayed on the phone with me until I printed my ticket to make sure everything was good to go.
Very pleasant, polite, and never felt rushed!
Joe was so nice in helping Ronnie and I, fantastic service.
I would definitely use vivid seats and would always ask for Joe. Thank you so much Joe.
Dontay Strong was knowledgeable and very helpful. I will work with him again in the future and recommend him to my family and friends.
Chris was very helpful and knowledgeable about my issue. And very pleasant to talk to. He stayed on the line with me while I talked to my bank letting them my charge was not a fraud. I will highly recommend vivid seats to anyone ordering tickets for any event.
I want to thank Dan for his help getting me five tickets for Elton John concert in Detroit! I was frustrated spending over two hours on line yesterday and an hour today with no luck! I decided to call and how lucky I was that Dan answered and he was so calm and his willingness to help was an assurance. Thanks Dan for your help!
I was having trouble with a previously deactivated email and Brady called me to help me buy tickets. He was so friendly and helpful! I'll be sure to contact him every time i book a concert or event!
Dontaye is a wonderful assistance you have, especially for people with disabilities. I thank him so much for getting better parking and what to do for seating in the arena. You have a great person that is very understanding and knows how to help people in moving around in special chairs. A very professional person.
You were very helpful guiding me to purchase the best tickets and information. I had a lot of questions and you answered them all. thank you
This gentleman was very helpful, and you guys always are. When I am having problems finding what I am looking for on your app, your people are always find what I need.
Your customer service person, Ryne, was one of the best customer service people I have ever dealt with. He is patient, knows exactly what I wanted and we got the sale done in a short time. He is absolutely outstanding at his job. Kudos to Vivid for having such a great person working for them!
We had gotten our tickets from another vendor and they completely messed it up. They sent our tickets to a different state and they would not come in till 3 days after the event. I called Vivid Seats and Mark Beaver was my rep. He was very understanding and did everything in his power to make sure we got tickets to an event we already paid for. Mark walked us throughout the whole ordeal and every time we spoke his attention was as if we were the most important customer he was talking with.
I called up since the price on the tickets did not show the discount on checkout. Dontay was very helpful and helped me to get the discounted price over the phone.
I tried to order a pair of football tickets. I went through the whole routine and afterwards got the message from them that the 'seats are unavailable, try again'. So I did with the same results. Later I found out that both sales had gone through (despite their messages to the contrary) and was stuck with extra tickets. I tried their awful customer service and finally got to chat with a real person Jose but all he did was trot out their BS terms & conditions" firewall that all sales are final... I tried to get a refund of one set of tickets but got stiff-armed. Now I'm disputing the charges via my card company and they'll get nothing but hassles from them. They could have settled with me for less than $300. But now they'll see more harsh but accurate reviews posted and spend way more than that internally chasing who's reponsible. I will not pay for their mistakes.
Chris B. Helped me with a billing address issue very easily. I was able to get my tickets to the concert I wanted to see quick and easy.
George was very helpful and professional. He was great help in my search for Yankee spring training tickets. He also helped me find parking for the event.
VividSeats gave us the best price and our sales rep Natalia helped us a lot. Big thank you to VividSeats and their team!
Alexis helped me to order my tickets since the email I received for 10% off was not working. She was nice and knowledgeable and was able to help me through the process
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members