Vivid Racing

I stumbled upon Vivid's ad for what appeared to be a Snow performance Stage 3 water/methanol injection kit at a huge discount. It is however NOT for the complete kit but for the 'controller only! In their listing there is only 1 place that says controller and that's at the top of the page. If you look at the picture, it shows a whole stage 3 kit, not just what is being sold which is the controller. If you read the description it has details abouy Snow performance Stage 1,2 and 3 kits. Nowhere does it describe the controller or how it works etc.
I tried cancelling the order but nobody was able to do that. So I was charged for the unit and shipping. Being in Canada I was hit with $62 Cdn for duty and now in order to return it I have to pay to ship it back.
All the while Vivid racing has maintained this is my error and they don't pay for others mistakes!
I even asked if their sales team could contact me and give me a quote on an actual 'kit", which is what i really need! Never happened.
I have included a screen shot of the actual listing from their website. You decide what they are actually selling!

I ordered an Item 5/21 they were so quick to take my money. I was told the product was going to ship 6/21 and they would give me tracking information. It is now almost July and I've received nothing. They keep saying they'll update me with tracking information and $#*! but they're lying. THEY DONT ANSWER THE DAMN PHONE AND THEY DONT ASNWER THE DAMN LIVE CHAT. Will never $#*!ing shop here again.

"Purchased" a muffler from them that didn't have a low stock label. They emailed me saying it's out of stock. Now I have to wait like two weeks for a refund.

Perfect quality. Their customer service is great and they are very helpful. They supported me for my order and the delivery from US to Canada. Thanks guys you are awesome.

If I could rate lower than 1 I would. Right from the start your company dropped the ball and never ever tried to pick it up. I placed my order on 2/26/21, called on 3/5 for a status update and was given the run around... I got a call back on the evening of the 5th and was asked for more money for shipping because the item was larger... no kidding you know what I ordered when I placed the order... this should have been a red flag but I reluctantly added more funds and was told my order would be expedited... On 3/10 I got an email saying that my order was confirmed and that it would ship within 10 business days. I was disappointed in the delay but hopeful I would have my item. On 3/25 I called and waited on hold for nearly an hour to try to get my tracking number and was told it is in process and someone would get back to me... no one did. Called again on the 29th and given the same garbage... I proceeded to call and email numerous times over the next few weeks getting the same idiotic scripted answers saying that the tracking number will be sent... Frustrated I did what I should have done in the past... I called Precision Porsche who was the manufacturer of the wing for an update... after going back and forth for considerable more time I was able to determine that my wing was crated and ready for shipping on 4/7 but no one from Vivid provided shipping info to the vendor until 4/15 which is when my wing finally shipped... Vivid is full of lies and scripted empty responses... take your business elsewhere...

I have purchased a cat back exhaust system for my car over 2 months ago, for that 2 months I have been told to every week that it is going to ship out on a certain date. I would and have been calling in on those dates just to learn that it is not going to ship out. I even took it a bit further and reached out to the manufacturer of the cat back system and they told me they don't have an order from this company and the exhaust is in stock. So I immediately contacted vivid and threatened to cancel my order. After about an hour I received a tracking number. Now its been a week and the "Tracking Number" they sent me is still not in the system... Meaning they gave me a bull crap tracking number just so I wouldn't cancel my order. I AM GETTING REALLY PISSED OFF!

I have had the worst experience with Vivid Racing. I ordered an exhaust through them weeks ago. I called before ordering to check availability, and I was told that it was in stock and ready to ship. So I proceed with my order. Weeks go by and I get no confirmation. I call and was able to connect with someone after nearly half an hour on hold, and she tells me the exhaust is NOT in stock and is being shipped from the manufacturer and should be shipping soon. Another two weeks go by and I still hear nothing. I send an email asking for an update. I'm told they asked for an update. I wait a few more days, and send another email. No response. I call, I go through the menu, and am told what position in line I'm in. I stay on hold for 20 minutes. Once I become next in line, the line rings and rings for another 10-15 minutes, only to be hung up on. I have called 10 times per day for multiple days now with the same exact thing happening every time. I send emails daily and do not get a response. At this point I just want a refund and I can't even talk to anyone who works there. It feels like they are just blowing me off at this point and trying to steal my money.

When I viewed product, 13 Bolt shaved diff cover the shipping cost was advertised at $13.00. Upon check out after entering my zip code the shipping cost went up to $15.00 as expected the $13.00 was just a estimate no big deal. Upon completion of transaction I reviewed my receipt and I was charged $20.00 for shipping.

I contacted customer service 4 times with zero response to the error. I guess they just don't care about me.
It took over 2 weeks for the product to arrive when promised 7-10 days. You lied.

After pulling product Motobilt 13 bolt diff cover out of package the product was warped from the welding process. Upon research all Motobilt products come this way that's how they keep the price down. By not taking the finally step of milling down the face mounting surface to machine flat they save money and pass some of it onto the customer by sell for less. In return you get an inferior product that doesn't seal up well.

I will never purchase from Vivid Racing or Horsepower freaks again. Nor will I ever buy another product from Motobilt.

Junk Junk Junk...

Ordered two aluminum rims for my Jeep, received ONLY one, and that one was: 1st- delivered to the wrong address, when my neighbor dropped off the rim, 2nd- it was the wrong rim. When contacting this company I was told they are short handed. When I finally received an RMA # they told me I would only receive refund for the one rim & not the one that I never received. Every time I contact this company I have to wait on hold for more than 30 minutes. No one I speak with seems to know anything that is happening and repeatedly I am told they are short handed.

We ordered a Hellcat LED badge and July of 2021 and have yet to receive our purchase. If you call customer service no one will answer. I left him several messages and emails with no response.

I placed a order back in february 2021, once I got confirmation I also got an email telling me the item ordered was in backorder and would it take about 4 to 5 months, i call costumer service and I agree to the invoice and delivery in June, well, june came, july came, august came and now september is coming and nothing I get my order, every time I call no one picks the phone, everytime I sent an email the answer is the same, your item is being delivery soon. Now I cannot cancel the order because they change it to special order. Never will do business with with organization and I hope you do the same.

If I could give zero stars I would HAVE.! IM not one to leave a review but VIVID RACING DESERVES THIS HORRIBLE REVIEW! Everything every one is saying on the reviews here are absolutely correct! Haven't received my product been waiting since July, getting hung up on by there call team. False advertising! They said my product was available at the time of purchase one week later e mails claiming on back oder. No communication on resolving issue Jesus vivid racing No Bueno! Like I said I'm not one to leave reviews.

I'm still waiting for a refund for a part. I ordered the part on December 4, 2021.It didn't fit, I returned it within a week,(December 8th) with an approved return email from them and it's now February 7.2022. They emailed saying sometimes the banks have to do their magic before they release the funds. MY BANK HAS NOT RECEIVED DIDDLY SQUAT. I checked. That's lie number 4? I lost track. STAY AWAY. THIS HAS NOTHING TO DO WITH THE PANDEMIC.