Vivid Racing

Purchased multiple items on their site on a Saturday evening. The following Monday I find out that one of the parts will be triple the cost than they expected due to a mold for a rear diffuser being to old to make anymore! Would not honor the advertised price because they "would have to pay me" to take the item. The other they still don't know when it will be made and shipped my way. This is 10 days later! Impossible to get a hold of, and then when you do, their sub par business practices and CS shines. DO NOT WASTE YOUR TIME OR MONEY ON THEIR GARBAGE!

Terrible experience. And a customer who spent nearly 7000 $ would think Vivid would do better. Compared to business I've done with COBB, Vivid is no good. They lie, they cheat, they act like they care. They don't. Yes Adam and a couple other people try and make things right. That's not good enough.
Order 1 thing then you find out 2 weeks later you're not getting it. So you're offered a more expensive item that they just happen to have.
Then when It finally arrives 3 weeks later, it's missing hardware to installed it.
COBB is so much more professional and COBB customer service is perfect.
So I would have bought so much more at VIVID Racing. I had plans to spend up 20,000 on upgrades over the next 6 months.
Forgot it. No way. Don't waste your time or money. I have no idea what VIVID Racing really is? Is it a real company? How in the hell do they stay in business. I am planning on filing a complaint with AG. Not sure if it will do any good. But I don't like being lied to. Advertising is misleading.
Will be sending more information on another review soon.
Unbelievable bad company. I think there is 1 or 2 people there that care I think, maybe. But this company should not be in business no longer.

Lets say if Amazon or Ebay were this bad they would be out of business my refund supposed to be on the way but after 2 calls to paypal still waiting for my 400 bucks

Placed order 8 days ago just trying to see when it'll ship. On hold and am caller #7 then 6 etc to #1 then... #10, what. Down to #1 and... line goes dead. Call back same thing start at #3 though then #1 and.#7 to 6 to 5 etc to #1 and... we are currently closed call back during regular business hours... beeeeeeeep. It's 2:30pm you aren't closed your liars. Try email they say 24-48 hour response. Sent forst email 5 days ago send 2nd 3 days ago. Nothing. Online chat. No one responds

I called vivid wanting to order slider windows for my 90 jeep Wrangler The girl at customer service said they had them in stock I ordered them, but she sent wrong windows Now they are not only making return them at my expense but charging me restock EVEN THOUGH WRONG WINDOWS WERE SENT by no mistake on my part SHAME ON THEM

When you call Vivid Racing the recording says, "Please ask one of our specialists before ordering parts"! I did that mid April and the "specialist" said the King Shocks were sold in pairs! So I went through Affirm on a loan based off their knowledge and them being "specialist" I purchased what i thought was a complete set of King Shocks!. So now I'm in a loan for half a set and they choose to give me the runaround for weeks and everyday they say they will call me tomorrow and they never do! DONT BUY ANYTHING FROM HERE!

Ordered my item from them in December 2021, I chose their business because they advertised the muffler as
"in stock". No one else had it in stock so I went for it. They then let me know that it was on backorder from the manufacturer and I would need to wait for them to ship it to me. I followed up in March, April, May, June and July. Each time I asked two questions: 1. Where is my item and 2. Why are you selling it "in stock" for $100 more? The reply never acknowledged my second question and the response always said "it's with the manufacturer".

I finally asked them to cancel my order in August, they NEVER acknowledged my request to cancel, but the very next day, I was emailed tracking information for my order.

I would avoid this business at all costs, they took and kept my money for nearly 8 months without providing me with the item I paid for. To advertise an item as in stock and then immediately put it on backorder is not only bad business, but false advertising. Will NEVER order from here again. Beware!

The worst company to buy anything from. And i saw someone else saying they had waited for a year just to get there parts so i decided to give it a try even with there website say instock whicj is a lie. I've waited for over a year for my item I had bought from vivid racing and I still haven't received it and because of that I called them to get a refund I waited over a week to get even a email about my refund and I never received it so I called them again and made a bigger deal of the entire thing. Hopefully now I'll get my refund but the company is really $#*!ty if you want part for your car. DON'T BUY FROM THEM! Save your money and go somewhere else and buy and not only that but you'll save yourself a headache and grief.

They price matched a product for me which was awesome. Their sales rep sent the invoice total and I paid for the product, which also included on the invoice a 75$ shipping fee. 2 days later I get a call from another rep with Vivid Racing stating the shipping fee would now be increased by 355$? This increase in price is suspiciously close to their original listed price of the product prior to the price match. The product was already bought and paid for in full, and then what feels like a bait and switch to increase back to the original price. I don't know what mistake was made, as if this is the first windshield they have ordered and delivered to a customer, but it feels like a scam. I offered to split the difference in cost as mistakes do happen, but I won't be paying almost 400$ more for a product I've already bought and paid for at the agreed upon price which also listed the shipping cost. I wonder if this is a standard practice to falsely advertise price match guarantees to earn customers business, just to tack the profit margin back on after their committed. Don't really appreciate it, I would advise anyone reading this to order from another company.

Nice going Dan, i'm not sure you are a real person. May just a fake entity, as dumb as a bot. Never can reach him, and I see in other reviews he's the one (bot) who is the bearer of bad news. I ordered an item from their website and the item was from their Clearance Deals section. I ordered and paid and was charged on my Credit Card. The next day I get some story the price went up and it is no longer the Clearance Deals, it's the regular price. Bla-bla-bla. I emailed the back stating it's their website, their Clearance Deals Price, now they canceled my order. Is it fair that they list one price and then renege on their price. What ever happened to contract law and moral policies?

Now in their latest email the imply that I canceled the order.

" Hello, Per your request we will start the cancellation process. Please note cancellations are not guaranteed until approved by the manufacture. Once this is done we will issue a refund in the standard 5-7 business days."

Terrible to do business with. No honor, no morals, never again. I urge you to stay away from this company.

I purchase a item from them for my car, waited a few weeks, then received an email saying that my item was shipped and that I need to respond weather or not I received my product. I responded that it had not been delivered yet and immediately got another email saying that my order was cancelled and will be refunded, weird but decided ill just buy the part from someone else once I got refunded. After a few days I emailed that I hadn't received my refund getting a response I needed to wait 5-7 business days for it. So on the 7th day at 9 pm still no refund, emailed again and woke up to an email saying they sent the refund and I need to contact my bank for any further issues. I Called my bank and they have no record of any refunds or pending refunds and still fighting with them to get my money back... very horrible experience 10 out of 10 DO NOT RECOMMEND!