Taylor H.

I have had the worst experience with Vivid Racing. I ordered an exhaust through them weeks ago. I called before ordering to check availability, and I was told that it was in stock and ready to ship. So I proceed with my order. Weeks go by and I get no confirmation. I call and was able to connect with someone after nearly half an hour on hold, and she tells me the exhaust is NOT in stock and is being shipped from the manufacturer and should be shipping soon. Another two weeks go by and I still hear nothing. I send an email asking for an update. I'm told they asked for an update. I wait a few more days, and send another email. No response. I call, I go through the menu, and am told what position in line I'm in. I stay on hold for 20 minutes. Once I become next in line, the line rings and rings for another 10-15 minutes, only to be hung up on. I have called 10 times per day for multiple days now with the same exact thing happening every time. I send emails daily and do not get a response. At this point I just want a refund and I can't even talk to anyone who works there. It feels like they are just blowing me off at this point and trying to steal my money.