Visualsoft

We have recently 'renovated' our entire Website. The team have done an amazing job throughout, we love every aspect from the visual aesthetics to functionality. A special thank you to Ben from the FED Implementations Team who has been a constant presence, a helping hand and gone that extra mile to assist us with learning new ways to develop the website ourselves by breaking down his process and adding supportive notes for us to refer back to. Thank you, we would highly recommend Visualsoft and their team!

We had an idea for our website, where the product would follow the customer as they scrolled down the website. We asked the VS support team if this idea was a possibility and Ben from the FED Implementations Team gave us a few ideas of his own to help us. VS have now implemented this across many of our products and it looks much better.

Thank you.

Have been with Visualsoft for a number of years now and there support is excellent. Always happy to help. Ben from the FED Implementations Team was very quick in helping me with my request and sorting out my issue in now time.Thanks for your help Ben.

We have been with Visualsoft for many years now. We faced a few challenges recently and Ben from the FED Implementations Team has made this all very straightforward and gone out of his way to ensure the best solution for us everytime. The team as a whole always do their utmost to help in any way they can and we really appreciate all the work they do to support us and out business!

Well absolutely fantastic, from submitting the ticket to completion was done in a very short period of time (same day within the hour), I wish I had gone down the support route to start with. Ben from the FED Implementations Team has been absolutely brilliant in resolving my request. A huge thank you Ben.

Really poor service from start to present! We were sold an unbelievable dream by Phil (who left VS two months after we signed up)
Our website did not go live until a year after the agreed date, all the while we were paying the £1500 per month management fee! The website then went live and the Google Adword/Merchant accounts were set up incorrectly! We lost over £30k in sales in this time! Since we have been live we have had no help, assistance, guidance on how to improve our sales performance, best practices on our website etc. To be totally honest we are in a worse position than we were with our previous website and we still have 7 months left of a two year contract which has already cost us over £30k, do not waste your money with VS you get little or no support, our account manager is Jonny and he only ever comes back to us if we contact him, he also cannot do anything unless he has spoken to his manager Paul! The only person we have any good results from is Sasha in the PPC team..

Regrettably even though we are still with Visualsoft and reading the awful reviews that have been published on here, I can sympathise with most businesses that have had a negative experience and would also advise every new business to think twice before signing on a contract with VS.

Work is incredibly slow, plenty of false promises prior to signing contract, refusing to take responsibility, poor complaint resolution procedure, low employee retention rate indicating a poor/toxic working environment and very very expensive for the overall product/service is received in return.

I have made several complaints and our voice has not been heard and this is us paying over £3000 a month.

Save yourselves the hassle and painstaking conversations of never ending problems and poor value for money.

AVOID AT ALL COSTS

We have been a customer of Visualsoft for a number of years and find the IT support to be helpful, informative and responsive. They are supportive to explain technical issues to the non-technical but will equally undertake aesthetic changes to website design without fuss which is what Ben from the FED Implementations Team did recently for our recent new website where we had a change of heart with regard to colours.

Leigh Davison from Tech Support at Visualsoft worked on a ticket for me to improve our product page layout. He quickly made the changes we requested and then proactively approached me with further recommendations to improve the pages more. While on the phone to me he made changes in real time so I could easily and quickly see how the page could look.

He was very helpful, proactive and his recommendations have now been implemented onto our pages and they are much better for them. Thanks Leigh!

They have quite an attractive back office system but could do with it being more functional and accessible. Apart from product addition and sales processing there is very little can be done to the site. Anything more in depth, like SEO actions or error solving has to be put on a "ticket" which can take up to 2 months to be resolved; if ever.

Would definitely not recommend them, they seem to be all talk, far better to get a Magento based site, at least you can go straight to a developer for any work you need done rather than going through 10 layers of bureaucracy to get to an answering machine!

I don't know where to start.

The horrible and super expensive customer service?
The terrible arrogance of the directors?
The revolting website they built us?
The time it took (3 times as much as quoted)
The fact they want a bucket of money to fix things they themselves got wrong?
The abhorrent lock in contract?
The sleazy sales tactics (the SEO one is the best. You get zero for your money)?

Also, take a good look at the latest reviews and how a lot of them are on the same day. Why? Visualsoft writes them or rewards their small circle of customer friends to write them. This was confirmed to me by an ex employee there.

The list goes on but I will leave you with final thoughts:

DO. NOT. TOUCH.

I appreciate Leigh's time and help making the finance options available on our admin.
It was very helpful and makes perfect sense with the new changes he has implemented.

Thank you once again!
Kind regards, Daniel@ Mr Harold

Friendly, knowledgeable, and incredibly helpful. Leigh made sure he fulfilled my enquiry by talking me through the processes I needed to integrate on my site, step by step. Checking every change as we went along, to make sure there were no errors. He not only solved my tech problem but helped bring a payment solution into fruition. Making everything seem easy. Thank you for curing my headache Leigh!

Visualsoft are a really good website platform. It's versatile and once you understand how they operate it works a as good relationship. We're on the shared success platform and that comes with some good benefits like being able to add items from the visual feature store without large extra costs.

We do lots of small tweaks to our site on a regular basis too, and the content page builders are really good and have lots of easy to use features that help us build pages without having to pay for custom development.

We consistently get great support from the support team too, especially Ben and others!
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