VintedReviews 571

Got told I would get refund once returned. When sent off they refused refund and I lost money sending it back. Went to complaints still wouldn't so lost the money and package will never use again

Vinted has a lot of scam accounts and they don't give you a refund if you realise your parcel hasn't arrived in the 48hr timeframe. Good luck to full time workers who can't always ensure they achieve that short timeframe. Currently I'm £55 down from Vinted on goods which never arrived and they've basically said 'so what that's a you problem'. Great customer service and policies they have in place. They have also been reported to watchdog and you will fine article online about them :) worth the read!

This app is a scam managed by clowns who try to get money from whatever interaction takes place on their platform. The customer service is total trash my broom could help more. They just blocked me cause Idk? I opened it one day and it says "your jersey is fake" even though I uploaded all the labels and adidas codes to prove the authenticity (see photo). They didn't even tell hey you should upload this in addition no they just PERMANENTLY blocked my account and now I can't do anything about it

No protection for sellers. Scammers are able to say they are returning an item and vinted refund them when they haven't even sent it! Their customer service is an absolute joke, I don't know how they are even allowed to legally operate. Promise compensation and then they never reply ro any messages.

I ordered a parcel through Vinted almost a couple weeks ago. The delivery company was Evri. Well, the delivery company lost the package by left it in other building. I never allow them to delivery it in a neighborhood door but., this is a different history with other post. Anyway, after a few days back and forth with emails asking for a refund, they end saying that the responsable for pay they refund it's Vinted, due a commercial contract that they have. Evri sent me a confirming that they lost my package, as a prob for Vinted, and as they said, this email would be enough for Vinted to refund me... I sent the screenshots to Vinted in 3 different ocassion asking them for help, proving that I haven't receive anything. And the last answer from them it's "we don't have enough evidence, no refund will be made", so I lost the package and the money. Many thanks, it was my first and definitively last buy with them. Now it's time to do the formal complains against both :)

Sub-quality items are placed for sale. The buyer protection fee is another scam by Vinted team to rob people off their money. People who cannot generally afford to buy new clothing get poorer with these scammers. The customer service support is non existent. Avoid this platform like a plague. The government should clamp down these companies for not following any rules and regulations.

Sold on Vinted a bracelet which was a gift my daughter got from her ex. It was LV and it was never used. I told the buyer in advance that it was a gift and that I didn't have the receipt. I've sent it in the original packaging as the buyer insisted. The buyer sent back a photo of a different broken bracelet and complained that it was not original. As I've sent everything to the buyer I did not have at hand any further way to confirm that the item was authentic. In absence of my ability to provide a proof (as the item was with the buyer), Vinted decided that it will be considered not original, that the buyer can keep both, the item and the money. So if you want to scam someone and get an item for free, all you need to do is to confirm that the seller does not have the receipt and ask the seller to send you the item with the original packaging. Then you complain, seller's hands are empty, and you get the item for free

This must be the worst experience I have ever had with this kind of platform. At first I liked it and bought a lot of clothes with no issues but a year ago a seller claimed to have sent a package that never arrived and they also had no tracking number (even tho I paid for tracking), vinted refused to help saying it is my fault there was no tracking nr and there is nothing they can do.
I stopped using it for couple of months after this but two months ago ordered a pair of shoes for over 120Eur - the seller seemed legit, hundreds of good reviews that did not look like bots or scam so I went for it. And... the seller ghosted me after receiving the money for almost a month, I wrote to vinted three times - no answer at all. Then the seller appeared again asking for my address (again?) and now I received a message from vinted that I AM BLOCKED. No letters from vinted, no explanation why. And I still have not gotten my package and am pretty certain this was a scam.
STAY AWAY FROM VINTED, full of scammers and vinted will never help you, they will just block your account if you are trying to get their help.

Customer service is disgusting. They are rude and useless. As a seller you have absolutely no rights.

I sold an item and the buyer cancelled the order as she never received it. She contacted vinted with an image of ripped packaging and vinted refunded her. I then contacted vinted to ask what had happened and what I should do, as I am now at a loss. They advised that I was unable to receive a refund due to not meeting their 'packaging requirments'. I asked them to confirm why my packaging did not meet their requirments and was told to not message them again!

Hanno perso il pacco e nonostante ti assicurano che tutto assicurato hanno rifiutato d pagare il rimborso, dicendo che nn era spedito correttamente, che avevo indicato l'indirizzo sbagliato che no ho assolutamnte vero inquanto avevo inserito il pacco nel locker point incollando l'etiqueta fornita da loro con indirizzo inserito da loro, ho solo stampato, applicat al pacco e spedito, ricevend l'email di conferma che era spedito correttamente: Quindi se non volete rischiare a perdere vostre cose vendete da qc altra parte

I sold packed and sent loads of items on Vinted. However when I withdrew my money I didn't receive a penny after lots of messages to Vinted I was told we sent it case closed. Absolutely disgusting they profit from stealing money. My money. Purrfect 66

Sellers send rubbish, buyers pay for protection against this is and VINTED make up ways not to refund customers, but rogue sellers are onto a good thing, VINTED is not bothered about investigating poor behaviour, they're just robotic and ignore proof provided that shows they are wrong

Pessimo trattamento nei confronti dei venditori, nonostante sia utente da anni e abbia solo recensioni a 5 stelle. Dopo aver effettuato una vendita, il cliente finge di aver ricevuto un altro articolo e che alla consegna del pacco, esso fosse aperto. Dopo una settimana di indagini mi comunicano che è stata colpa del mio imballaggio (nonostante avesse bolle anti-urto e double box), e che quindi il cliente sará rimborsato. Morale della favola: il cliente mi ha truffato e ha avuto l'articolo gratis, io ho perso soldi e l'articolo. Andró a denunciarli alla polizia e faró reclamo al Codacons perchè è irrispettoso un trattamento del
Genere.

I ordered some Brown Jeans and Seller sent me Grey Corduroys - Told Vinted and ask them for help BUT THEY WEREN'T BOTHERED - the BUYER PROTECTION you pay when you buy an item does not mean a thing - JUST A RIP OFF - It states on the protection - if an item is significantly not as described then a refund is entitled - l ask them for a refund and told them what the protection states - BUT they just did nothing about it and fobbed me off - Vinted are Crap

First of all, I give one star just because seller get to keep more money instead of high selling fees like other sites out there. Vinted do not allow commercial listings, for example many items in the same category. All my items are new and I just want to clear out my vanity/closet but they considered mine are commercial listings what the heck. They kept removing them. I listed a Chanel liptick and they removed mine minutes later because they think it's counterfeit. I listed a lipbalm for the first time and the or the system identified as duplicated listing, of course it got removed. No matter how many times I've tried. Forget it. Finally they blocked my account for a week and it's not easy to contact customer service. I really find that this site is the worst for sellers, and I don't know how this company earn money when they are basically kicking sellers away?

Unfortunately I researched Vinted too late to save myself! There seems to be severe dissatisfaction from both buyers and sellers and largely problems stem from terrible customer service. The concept is great and the experience is great when all goes well BUT it is impossible to get any satisfaction if problems arise. It is so easy for scammers to deny receiving goods have their money returned leaving the seller without the items and out of pocket by having paid for postage...despite all the evidence from Royal Mail that all the rules were followed. Trying to resolve problems results in irrelevant auto resposes.

Closet clean out easy by taking photos of item front back and any special details. App lets me easily upload photos, write description and price it. Immediately is on the site. I'm notified of someone's "like" and purchase. Buyer has to pay Vinted before shipping label available for me to print. Site allows texting from buyer to make offers and sellers to counter or accept