VictorianPlumbing.co.uk

Biggest load of cheap nasty rubbish, as a bathroom fitter I dread it when I walk in and see Victoria pluming box's. Last 4 sets of taps spouts are not straight and 2 with bad plating. You get what you pay for.

The bath mixer tap I bought failed after 5 months. After a very slow response from customer service they agreed to refund the purchase price but did not refund the postage I had paid having it delivered - very petty. I sent them a copy of the £70 plumbers bill for having new taps fitted but they won't pay it. So due to THEIR product failing I am a total of £76.95 out of pocket. As I am currently unemployed I cannot afford this loss. What makes it worse is they just don't seem to give a stuff! I would never use them again and would not recommend. Funny how on their site they get 5 star reviews!

Toilet doesn't flush. Shower enclosure door handle fell off after 2 weeks, screw not threaded properly, struggled to get a replacement handle. 3 years on door has fallen off shower, roller screws not threaded properly, impossible to get replacement rollers from Victorian Plumbing, Customer Service not responding.
Parts and spares that break can only be provided by them, not plumbers merchants or online so if they do not respond to requests for replacements the product you have bought from them are unuseable.

The next day delivery does not deliver on the day you expect even when all the items are in stock.
Try calling the service team and they don't care a damn... so organising with workmen is impossible. Just rubbish that deliveries arrive many days later than they say... I'm still waiting, should have been here 3 days ago now and we are furious.
Call and they have a bad attitude, they lie to get you off the phone and leave you hanging with no idea when it'll arrive. Quick to take your money though!

We have just upgraded our delivery to next day having had our delivery pushed back by three days at a time from 16 July. You can't (of course) contact them by phone and they don't answer messaged queries. There is however a prominent button for upgrading your delivery service from free ( over £500 purchase) to next day. I feel a bit cheated as if it had been clear that they would not deliver on the free service, I could have had the stuff two weeks ago. Yet to see the items!

Order processed & delivered on time. But with small damage.We agreed a partial refund, however it has taken 6 weeks to get the refund processed! Numerous emails, several phone calls to different customer service representatives. Only got the PayPal notification that it has been paid whilst waiting for a Manager to call me back, funny that. I would suggest that they need more internal process training to get the systems robust. A very frustrating experience.

Don't waste your time. They sell cheap quality items, when you try and return them you have to deal with the team of "computer says no" "experts" who know nothing about the products they are selling or really understand what they are reading down the phone from their script.

Item ordered was missing parts so informed them via web site the automated response I received was I could wait up to 72 hours! For advice... Nothing happened. So started their automated returns procedure as per web site instructions item returned 17/12/2021 VIA Royal Mail with tracking reference. Heard absolutely nothing but have two requests for a review!. ( I ended up buying a replacement bathroom light from another supplier as we could wait no longer.)
Well they have one... AWFUL SERVICE... Avoid.

Ordered 7 boxes of bathroom tiles. All boxes damaged and many of the tiles broken. Sent off photos showing damage 7 days ago, since then several telephone calls to the company all of which took at least 25 minutes on hold before I spoke to a representative. Feel I am being fobbed off. Was told an email had been sent to me but nothing. Have been promised a phone call, again nothing. Getting increasingly frustrated. Currently on telephone (caller no. 26 in a queue!) to ask for a refund. The worst company I have ever dealt with. Avoid at all costs.

So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became faulty in under two months of use. Victorian Plumbing accepted responsibility as a product defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terrible customer service.

All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.

UPDATE (AS AT 28 SEPTEMBER 2022): I'm still awaiting resolution of this (five onths now). The answer below from the customer services person simply puts back the process - they email and then leave you to stew for 4 weeks at a time, ask for more information and then do the same thing. It's a process designed to drag out the issue so it is dropped - which is frankly awful.

Overpriced, V. Late and No Communication
Ordered a Bathroom cabinet, with delivery promise of 2-7 days. Confirmed it was in stock.
The shipping depot receives it from Victorian Plumbing 12 days later and will be another 4 days before it is scheduled to get to me, so I still have not received the item!
No response to queries!
Can find item £200 cheaper else where! Unfortunately I trusted Victorian Plumbing to do a timely delivery; Do I trust them now. No way

Diabolical from start to finish do not use, waited almost 2 weeks for delivery, cant get through no phone number, they just fobb you off, had to upgrade to next day delivery £45 to then get it dispatched daylight robbery, steer clear

I only wish I had read the reviews! Had a toilet installed, 4 weeks later it was leaking and our plumber discovered holes in the toilet. As mentioned there is no telephone line and you have to wait for someone to reply to your query, very inefficient. Eventually received a reply and asked about the cost of having this re-installed and was referred to the terms and conditions. I am only fortunate the toilet was on the ground floor and that the plumber only asked for a donation to his sons charity swim instead of charging us again. I can't image what would have happened had this been in a bathroom. Avoid this company at all costs, maybe cheaper, but if something goes wrong they will replace the items but you have no claim for additional costs. Very bad experience

Spent nearly 2000.

Toilet had a crack in it. Flooring had to be replaced as a result.

Sink vanity was sent with no handles... took a month to resolve and in the end they sent me another vanity for me to remove handles and send back the newly opened unit. Why could they not have done this.

Third; y the toilet seat after a few weeks is stating to separate with water swelling the wood.

Please, please do not be fooled by looks. It looks nice but is all a pile of sh*t. Awful quality.