We have just upgraded our delivery to next day having had our delivery pushed back by three days at a time from 16 July. You can't (of course) contact them by phone and they don't answer messaged queries. There is however a prominent button for upgrading your delivery service from free ( over £500 purchase) to next day. I feel a bit cheated as if it had been clear that they would not deliver on the free service, I could have had the stuff two weeks ago. Yet to see the items!