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VictorianPlumbing.co.uk Questions & Answers

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Here’s what consumers have asked with answers from VictorianPlumbing.co.uk staff and previous consumers.

6 questions answered
17% answered in 1 day
Answer:

I just had the same issues. Raise a dispute with your card company or PayPal if they are no longer offering the resolution. Again, the like making customers pay for the return even if it's no fault of yours. Good luck.

By Natnael B.
Answer:

Because they are indecent and horrible beyond belief. How they are even allowed to operate with all these horrible reviews from people?

By Maria E.
Answer:

Same as me they are rubbish I'm hitting every review platform I can find, warm other stay away, I waited nearly seven weeks for refund and they still owe me £50 for shipping, cowboys.

By Paul F.
Answer:

Dear Norma, I'm incredibly sorry to hear about the delay with your order. I have checked our system and can see that you were contacted by email yesterday at 5:30pm - could you please check your email for details regarding your cancellation and refund. If there is anything further outstanding please do not hesitate to let me know. Kind regards Alan Victorian Plumbing

By Alan G.,
Answer:

Hi Peter, hope you're well and thanks for your question. The answer is yes, day specific delivery is available, but it is down to the courier themselves and there may be restrictions in some cases. The best thing to do is check on the item's product page on our website and choosing the day specific delivery option for more details. If you require any further assistance please contact us info@victorianplumbing.co.uk Kind regards Alan Victorian Plumbing

By Alan G.,
Answer:

Hi Kathleen, very sorry to have only come across your question now. I imagine you've already dealt with your return however, I do have an answer for your question. If you are bringing your items back in person it needs to be to our bathrooms showroom in Formby, not the warehouse in Skelmersdale. Yes there will be someone to sign for it. Please check our showroom directions and opening times here http://www.victorianplumbing.co.uk/About-Us.aspx Items will be checked and a refund processed in 7-10 working days. (if you are within your dates for a refund, otherwise it will be credit or exchange. Thanks. Alan Victorian Plumbing

By Alan G.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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