Daniel R.

So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became faulty in under two months of use. Victorian Plumbing accepted responsibility as a product defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terrible customer service.

All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.

UPDATE (AS AT 28 SEPTEMBER 2022): I'm still awaiting resolution of this (five onths now). The answer below from the customer services person simply puts back the process - they email and then leave you to stew for 4 weeks at a time, ask for more information and then do the same thing. It's a process designed to drag out the issue so it is dropped - which is frankly awful.