VictorianPlumbing.co.uk

So after 20 months of actually using my bathroom the valencia vanity units stone resin single piece top has picked stains from vanity product containers. It's almost like they have bleached in and the stain is definitely not budging.

I live alone so this hasn't even had excessive use and is certainly not fit for purpose given the delicacy described above.

Update:
I have been in contact with Victorian Plumbing who could not answer the simplest of questions and refused to help in any way. The bottom line is this product is not fit for purpose

When the goods have left their warehouse the delivery nightmare starts. Three times the courier company promised to deliver and failed to turn up. They finally delivered without any notice. Victorian Plumbing did nothing to help other then to refer to the courier companies website. Very poor customer service and will avoid using them again.

Order processed & delivered on time. But with small damage.We agreed a partial refund, however it has taken 6 weeks to get the refund processed! Numerous emails, several phone calls to different customer service representatives. Only got the PayPal notification that it has been paid whilst waiting for a Manager to call me back, funny that. I would suggest that they need more internal process training to get the systems robust. A very frustrating experience.

From the start wasnt right. They send my package to wrong place. Then, when I got the item the packing was quite poor, bend and full of tape (at least items were ok)but items werent compatible with my pipes I had to return them... i pakage all perfect and book a dpd extra insurance... now they send. Me strange pictures that items are scratch and boxes damage.So they refused to give me back any refund.so I just lost 167 pounds.
The pictures are not clear only the one of the boxes. The pictures where they say item are scratch etc, are blurry or with the flash you can't see anything. I send the items in a perfect condition. I only put them out the box 2 times less than 5 min and put them back in imaculate condition.
They say is the couriers fault.And I did have a live chat with their Victorian plumbing asking if worst scenario have the items back and he was saying that they will disposal... as they can't sell it but hey! They are mine to keep! Or at least wait until Dpd investigate. Anyway rubbish!
At the end after so many emails back and forwards they refunded the money minus 10 % discount. For packing... so i was very happy because from lose all the money and the items to have nearly all back.
TIPS FROM MY EXPERIENCE:
VIDEO when open their pakage to have proof if the outside pakage is not perfect OR items are scratch free no marks or anything.
IF YOU RETURN ANY ITEM protect the inside and dont tape nothing on top of original box.
Contact a good courier and maybe pay the insurance.
IF ANY PROBLEM AVOID TO SPEAK WITH CHAT LIVE, speak directly via email. Is longer but they advise right... the chat live gave me so much wrong answers and each time diferents outcomes from same issue making me more anxious.
So i did get great help and the right advice from the higher custumer service.
Items were very good products with good prices maybe I just have a bad luck with this order but finally at the end ending no as bad.

Ordered new shower but the valve was faulty. Tell me it has to go before resolution team. My father has broken his hip and when he gets out of hospital he will need this shower but they are dragging their feet and won't replace faulty valve yet

Certainly the worst customer service I've experienced. On hold for half an hour to be informed they would not help or even advise on basic details missing from their own product listings. No instructions provided for any ordered products. Delivery driver did not speak any English so apparently could not assist with my initial queries. No response to two very basic customer service emails from over two weeks ago.
My advice therefore is to avoid at all costs. Plenty of other online bathroom providers out there which I now understand do actually provide the customer service you'd expect after placing a high value order. Shocking really, not sure how they're getting away with it!?!

A long saga but the short version is:-
Placed an Order 23 March for a Monza Bi-Fold shower door but didn't select the premium tax option of an extra circa £30.00 for 2 day delivery, instead rolled with 2 to 10 days.
10 days came and went - no door, chases got me nowhere until way after that delivery period had gone I got an apology (but still no door)
Door fitted and has been checked and triple checked by myself and another person confirming installation instructions followed to a tee - yet the damn thing doesn't work!
It is in fact dangerous as agreed by one of the few call backs I've had - you get trapped inside the shower and a small child has zero chance of getting out.
23 April they were advised and have basically fobbed me off for the last two and a half weeks saying their "resolutions team are looking into it".

If you can use another supplier please do - I'm now using every media platform I can to spread the message as clearly this company have no intention of resolving the matter

Never again will I buy products from this company. Quality is so poor. Spent a lot of money on bathroom suite. Looks nice to begin with, until 4 months later, constant issues with vanity unit having to get replacement drawers as veneered MDF swelling up due to slight splash of water from sink which is ridiculous as supposed to be designed for bathroom. Slow close toilet seat falling apart, had to buy replacement from elsewhere and sink taps just terrible. Wish I read reviews before purchasing items.

I wish I had read these reviews before I bought from Victorian Plumbing. Now I realise I am just getting the same run around as everyone else. I bought a towel rail, paid an electrician to install it and it never worked. Reported it 3 weeks ago, sent photos as requested and electricians invoice and they have been stalling ever since. I feel sorry for the staff who have to carry out this appalling system which includes waiting for 12-15 other callers each time one calls. What can one do?

Had 2 issues with this company one the goods supplied were clearly not as described. Two an electrical component failure. The chat people just deflect everything. Your wasting your time. Can't contact anyone by phone for the reason that if they were contactable they might have to address their obligations. I believe the only way you will get anywhere if you take them to trading standards. But as they know this is a lot of hassle and people won't bother. They get away with addressing any problems. Avoid and save yourself a load of hassle. It's obviously this companies strategy to avoid any cost of warranty Etc.

I have ordered two bathroom suites from VP. Both deliveries held back for one minor item that was not in stock as they don't want to split a pallet - their website indicated all was in stock when I placed the order. Both received 6-8 weeks after paying.

Customer service is email only and it can take 3 weeks to get a response.

It took 4 weeks for VP to check an item I returned. This was damaged in transit and because VP took 4 weeks to check and come back to me (after me hassling them) it was too late for me to make a claim.

My bathrooms are relatively new and now worried from reading reviews about quality of MDF furniture! There are so many other sites you can use, spend a little more and buy elsewhere they are not worth the hassle.

I have been trying to get a faulty toilet seat resolved for 3 weeks, despite sending photos of fault and several emails, plus telephone call where I had to wait 25 mins to speak to customer service, despite been reassured I would receive resolution by email the same day, I am still awaiting a reply, 2 days later! The toilet seat is only 8 weeks old and cost nearly £60. Not cheap for a toilet seat but was happy to pay for quality as it turns out it was a waste of money. I am so annoyed that VP will not resolve my problem. I will not recommend this company to anyone and when I revamp my bathroom in the new year I won't be purchasing from VP! Carole Waters, Buxton, Derbyshire