ViagogoReviews 1,913

We purchased 2 tickets to a concert in New Zealand the website said $164 NZ dollars so we proceeded. Got a confirmation email with the inflated price of $416 NZ dollars in a weird Currancy, I have tried mamy time to email them without any reply. We contacted ticketek in NZ as this was where the tickets were issued from. The ticket has some random name so hopefully we will get into the concert. The face value on the ticket is $81 so totally ripped off.
What a digusting company they should be taken down.

J'avais très envie d'aller voir un groupe en direct à Barcelone. C'est un groupe que j'admire depuis très longtemps et qui se produira la semaine prochaine (le 12 mars à Barcelone). Lorsque j'ai mis le nom du groupe dans le moteur de recherche google, le premier site qui m'apparaissait étais Viagogo, une entreprise basée à Genève (je ne savais qu'il existait à Genève de tels escrocs). Tout paraissait normal lorsque j'ai effectué ma réservation. En apparence! En premier lieu les prix me paraissaient de prime abord très "gonflés". 69 euros et des poussières est un prix déjà assez respectable pour un concert d'un groupe qui est certes très connu en Espagne et dans le pays hisponophones mais peu écouté dans le reste du monde. En deuxième lieu, ce que ces escrots à gant blanc ne te disent pas, c'est qu'apart ça il y a tout un tas de frais supplémentaires exorbitants qui viennent couronner la note de frais. Au total, ouvrez bien les yeux, ce ne sont pas moins de 194,56 euros! Qui ont été prélevés de mon compte pour un simple concert: 69,54 euros x 2 entrées + FRAIS 40,94 (vous n'y allez pas de main morte bande de criminels), icha (iva en español) et frais d'envoi (encore de l'argent pour leur grosse cagnotte). Lorsque j'ai voulu réagir c'était bien évidemment trop tard. Ils ne remboursent pas (bien sûr ce sont des voleurs). La seule possibilité est de revendre les entrèes à un autre victime innocente. A oui j'allais oublier, je peux télécharger mes entrèes et je vois que sur les tickets les prix sont tout autres. 44 euros toutes taxes comprises. Au total 88 euros (que je trouve raisonnable pour 2 entrées) et non 194,56 euros. Je vais porter plainte jusqu'à que leur site ferme leur porte. Je ne souhaite pas voir quelqu'un d'autre tomber dans ce vrai piège à rats

This site is very very dodgy and I will never use it again and dont recommend anyone use it. While we got into the venue we know of 5 people that night who were refused entry because the tickets had already been scanned. Pre-warned we turned up before the gates opened to be sure of getting in but even then we were anxious the whole time. Tbe booking fee was outrageous too. I reported them to the ACC who responded that they are already under investigation. Avoid!

How do you sleep at night you scoundrals. You put your heads down on your comfy pillows and drift off while leaving people sucked dry of their hard earned cash, or do you sleep... I hope you are proud of emptying my daughters uni fund from her account. She worked hard for that but what do you care solong as you can fill your fat arse back pocket with everyone hard earned cash. Why dont you lot try working an honest days work, oh thats right its way easier this way. Well you know we are coming to terms with the loss and recognize it is no where near as big a loss as for some. Well i hope you enjoy your comfy pillows because it wont be long before you are caught up with. We will quiety celebrate that day.

I hate you guys. I hate you guys so much. I bought these to see the ONLY people i run to. My ONLY escape. A day away. But months of eagerness and happiness that I would finally see them face to face, then that eagerness turned into pure rage. You KILLED apart of me. I haven't been that happy since the last time I thought I was going to their concert a year ago. Didn't happen. This was my only chance. Why couldn't you guys just SPARE ME. And for ONCE just ONCE not have to be such evil people. Just stop. Live your life off your own earnings. Just know this, whether or not we know who you are, you've broken so many hearts, created so many tears, and attained so much hate unto yourselves. I hope you can never live with that.

My father paid AU$2,000 for a once in a lifetime ticket to a Real Madrid V's Barcelona game in Spain next Month. Due to ill health dad can no longer travel. Have been trying to relist the ticket for 3 months but with no luck and no help at all from Viagogo who just hide behind a website and do not respond. Just today we have heard from Real Madrid FC that the ticket is fraudulent as the category of ticket that dad purchased is non existant and Viagogo have no authority to sell Real Madrid FC tickets. How low can you go to rip off a 72 year pensioner. Do not ever, ever buy anything from Viagogo.

We had paid 475.00 for 2 ticket to see rod Stewart at the O2 paid for excellent position. BUT when we got to our seats people was already in then. After a long visit at customer service out tickets was fraudulent we was offer 2 tickets up the very top worth 75.00. We watched the show. Please don't book with this company pkease pass this on. We had NO help from anyone about getting are refund. $#*! company low lifes and really don't care.

This has been my worst customer experiences ever. This company is a hub of fraudsters. I was ready to sell my tickets. Their customer service department didn't let me sell them and kept re-iterating that the time was too less. I was ready with a 24-hour courier service which could be tracked but they didn't allow me to process my order. One week later, I discovered that they had deducted 90 pounds from my account without even telling me or writing to me. Their fault and I pay! I kept calling and writing to them but they don't bother to care. Without an iota of doubt, this is my worst customer experience ever. Absolutely disgusted. I will make sure I spread the word about their reality everywhere.

I was looking for tickets to a festival. Viagogo pressures you into buying tickets by making you think that there is a digital line for the tickets and that the demand is huge. In reality they just put up a deliberately slow loading screen. After a few minutes of research, it turns out that the festival tickets are not sold out from the event organiser and that Viagogo sells the tickets for 3 times the original price! I can understand that sold out tickets can cost that much, if not more. But it is outrageous that Viagogol sels the tickets which are not sold out for much more. BEWARE! SCAMMERS! NEVER DEAL WITH!