Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
No service at all. No hotline, no chance to get someone on the phone or get a call back ( requested several times- no reaction). Basic standard answers on specific client requests. Treat clients in a v bad way. Cant recommend selling tickets via vigogo
Tickets we bought for afl match were illegitimate. They were put under a random name for children. We paid for adults plus extra fees (shipping for e-ticket) and they weren't even usable.
'customer service' calls did not go through after we realised.
PLEASE NEVER EVER BOOK THROUGH THIS SITE - ridiculous added costs and fees that don't show up until after you've pressed 'pay' and surprise pick up locations on the opposite side of London to the venue. Then no surprise - no chance of a refund or reasonable swapping. So angry
Don't buy tickets from this company as they add on loads of extras at the end when they have your bank details, how do they get away with it, what can be done?
From Australia purchased 2 tickets for a 90's dance concert when I went to scan my tickets they told me the tickets were fraud! Do not purchase any tickets from Viagigo!
Literally the most parasitic scammers legally allowed to sell tickets.
Won't respond to questions. Overcharge obscenely.
Instantly dispute any transaction you have made with them via your credit card service. Spread the word let's shut them down.
Paid more than 100% for tickets because of bogus sales, led to believe only few tickets left for Van Morrison In fact tickets still available less than half they took from me. Bring them down,
We purchased two x Adele concert tickets for tomorrow night in Auckland New Zealand and this morning on front page of the Herald Newspaper it stated all Viagogo Tickets are duds and CANNOT be used for entry into the concert. They are not scannable and also hundreds of people have brought the same tickets from the exact same person and that the seats we have paid for are not guaranteed even if we do get in. What can be done? So upset and angry about this.
Surely their way of selling is illegal. Pressure loaded all the way!
I shall seek advice on this. Buying online has a cancellation option within a few days.
Awful seller I will never use again. I feel completely ripped off!
I recently purchased tickest but never received the tickets. I've tried to contact them but they apparently don't have a phone number.
I bought two tickets to the sydney Justin Bieber show for $150 each to only find out when we got there that the seats were the worst and furthest away and that the people sitting next to us had only paid $80 each for their seats. Along with this rip off the booking fee was also $80. And for what exactly?!?
This website is designed to charge you excessive fees (+$150 on top of tickets). Bought two tickets for nearly more than double the price when advertised on the website as being $155 each. After fees this skyrocketed to $480.
When selling tickets, if you are to cancel, you are still required to pay any fees that would have incurred if you had sold the tickets ($100-$250).
This website is a sham and promotes ticket scalping.
Tried to get tickets for the Adele Auckland show for the Saturday or Sunday night. Absolute fail!.
Do Not trust this site. My friends and I (5 of us) read the reviews after purchasing the tickets from Viagogo. We are currently trying to get the money to cancel and not go through from the bank.
NZ media is all over this!
I repeat DO NOT TRUST!
My wife bought us two tickets for Mrs Browns Boys in Glasgow in in end of march 2017.
I discovered that they sold her £35.00 tickets for £77 each and had the timerity to charge an arrangement fee of £22.00 each Then £5.90 for delivery by e-mail.
The tickets were bought about 3 months ago and for the last 10 days I have been fighting to get them.
Viagogo are terrified to speak to customers and treat customers like c*ap.
The are almost impossible to contact and answer e-ails with the rubbish answer that if you show is not within the next 3 days basically you can take a hike, then they MIGHT get back to you in 48 hours.
I have to travel over 200 miles to get to the show and this is useless for me.
They then put icing on the cake by using UPS the WORST delivery company this side of the moon.
I think that the two companies are fighitng for the title of being the worst company to deal with EVER.
Do not use either one, stay well clear.
I contacted an other reputable ticket supplier and could have got both tickets for just under £80 delivered by Royal Mail 24 hour recorded delivery instead if over £230 and I still have not got them yet despite being told 2 days ago that they were out for delivery that day I still do not have them.
UPS said the same but for some reason just to delay delivery even more UPS said the package had been detained at Dundee warehouse for some unknown reason.
AS I SAY KEEP WELL CLEAR
Bought tickets for Diana Krall, no mention anywhere of additional £47 per ticket until too late to cancel. Pure deception on the company's behalf. All details did not include this charge until too late
ADQUIRI DOIS INGRESSOS PARA O JOGO DO ATLETICO DE MADRID CONTRA LEICESTER DIA 12/04 NO ANDAMENTO DA TRANSAÇÃO NÃO VIA O TICKET, QUE IMPRIMI APÓS TUDO CONCLUIDO. VEIO COM UMA INDICAÇÃO QUE SE TRATAVA DE SOCIO DO CLUBE ESPANHOL, QUE NÃO É MEU CASO.
ESTOU SOLICITANDO AO CARTÃO O CANCELAMENTO DA COMPRA
They claimed the tickets were sold, then they claimed they weren't sold due to 'problems with the buyer' a whole THREE HOURS before the event, and tried to charge me 90 quid for the privilege, despite saying on their site that they take 20 quid per ticket (total 40 quid) if things go wrong.
Went through my bank to get the money back because of course there is ABSOLUTELY NO WAY to reach them to discuss issues. They told my bank that the tickets never existed, so it was cancelled before ever being sold. Very curious since I ended up using the tickets myself and they were absolutely fine.
Total con - stay away!
Paid $1800 for 3 x $100 tickets to Adele thinking they were premium seats from the Official site as soon as ticket sales commenced. Worst seats in house in belief that premium being purchased. From TV & NZ Herald news reports it appears we have been defrauded in an identical way. VIAGOGO DONT GO THERE
Sold 3 tickets i had for an rbs six nations rugby match. 2 days after event i get an email telling me they had a problem with buyer and cancelled the sale. Gave me a link to get my useless tickets back and meanwhile i am £300 down. Absolute scammers, I'm sure they sold the tickets and kept proceeds themselves. Do not use this company.
Just been ripped off! Do not buy from these scammers, after buying tkts fo last night's 18/3/17 adele concert melb $463 for nose bleed tkts the worst seats eithad stadium, total obstruction from stage we faced staging that blocked vision only saw adele when walking i n circle she looked like a ant sound was vibrating so disgusted that they are running this down right theft, did not read reviews till after purchase & spent a worried couple of weeks thinking we might not even get in to venue its down right robbery disgruntled customer pamela
From the business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members