ViagogoReviews 1,914

Ticket was not received untill day before festival. Then realised they gave the WRONG ticket. Only on the day of the festival at 1pm they sent the "RIGHT" ticket. Upon entry of festival i was told they gave we a fraudulent ticket & the previous owner had already used the code to gain entry.

Was denied entry and wasted time & money getting to the venue.
+ Customer service is poor.
++ Was lied to about call centre opening times, was told they are open all day and night... found out later they close at 6. Appalled.

DO NOT BUY FROM """VIAGOGO"""!

I sold some tickets online using Viagogo to an event that we could no longer make it to. The event was on a Sunday and they were sold late on the Sunday before. I didn't manage to put them in the post within 24 hours of the sale because I was away and did not have the tickets on me, I was not made aware that I would be fined if they were not in the post within 24 hours. I did post them on the Tuesday though and they were received on the Wednesday, still 4 days before the event. Viagogo charged me £40 for this delay. I messaged them to ask why they did this and received no reply. Won't use again, the fine was completely unnecessary and didn't affect the buyer, it is just a way of making some extra cash out of their customers.

Complete, unethical crooks with obvious "bait and switch ploys. On 10 February, 2017. We paid nearly £1,100 for 2 tickets to the Edinburgh Royal Military Tattoo on 5 August. Tickets were supposed to be shipped to us in the States. Never arrived, so we requested (as their website said we could) that the tickets be delivered to our hotel in Edinburgh. We were informed 3 DAYS prior to the event that we would have to pick them up at a "designated location" but only could receive them ONE HOUR prior to the perfomance! Finally, 48 HOURS prior to the show, we were informed our tickets were NOT AVAILABLE and "substitute tickets" - in a much worse location - would be provided! Completely unacceptable and obvious "bait and switch" tactic. We were already in the UK on holiday and going to Edinburgh specifically for the Tattoo. We had no choice but to accept their substitutions, even though the new tickets were only about £75 each! They offered only £125 refund for both and declined to tell us which row the new tickets were in. When we picked up the tickets, they were in Row V! We were furious and it nearly spolied our experience. WE do not believe Viagogo ever had our tickets, nor that they ever intended to ship them or deliver them as they advertised. We believe their intent from the very start was to take a large amount of money for much cheaper seats. Now, I see multiple horrendous reviews of Viagogo and even a customer who has taken her complaint against Viagogo to Parliament. http://www.bbc.com/news/entertainment-arts-******* Viagogo needs to be shut down. How dare they do this to people!

Reference Crazy Horse review in Perth Australia - Sept 7th, 2017
I made a booking via VIAGOGO sometimes ago and I booked two seats. The only available seats were very expensive but I decided to take them.
When the receipt came it was in CZ Kouronne currency instead of Australian dollars
Today I printed the two tickets (issued by Ticketmaster but send by VIAGOGO) and I do realise that they were not on my name and the value on the ticket was half of the price I paid.
I went to a ticketmaster shop and they said to me that they do not recognize the tickets and I may not be able to go to the show...
Following this matter, I do want now to be reimbursed by VIAGOGO but do not find the way to send a message on their own site
Is there someone to help me
Frederic Flipo - *******@cil.com.au

The viagogo's system made me double sell my tickets by solit the group sell, and charged me full tickets price as the seller charge which is if I could send the tickets out I have to pay the penalty. I send the email to viagogo to explain and call them, unfortunately no reply at all! I don't believe the penalty goes to the buyer because I really inform the buyer I have no ticket to send out as soon as the purchased the tickets, so all my penalty and maybe the buyer's money all went to viagogo. Anyway, Viagogo got no customer services at all!

How about on the day before the event, at 11:30 in the morning you get an email telling you that the event has been moved to a day earlier (today) at 7PM? Oh, by the way, the email also states that viagogo cannot refund the ticket as the event has not been cancelled not it can resell it (of course, given that the game is in about 7 hours from the notice they would need to send a "scalper" on site...).

Incidentally, I booked on July 27 for a game on August 12 and confirmed locally that the game had always been scheduled for August 11, which makes it obvious that the mistake was on viagogo's end. For sure the game was not rescheduled the same day!

When I contacted customer service I got a very legalistic reply to the effect that the small prints on the ordermake it clear that it is the customer responsibility to confirm the date of the event... thanks but no thanks! For the hefty cost that viagogo charges on tickets one would expect them to treat their customers with more... care!

They misrepresent the price of the ticket, only adding what they will charge you once you have entered your card details. I saw price had doubled (!) so pushed cancel and closed the window. They ran through the transaction anyway. I contacted them to tell them to reverse the transaction since they didn't have my permission - they refused.

By the way, tickets I received are not what I wanted and have another person's name on them. STAY AWAY!

Paid for good tickets to philip glass ensemble for feb 2018. Received restricted viewing tickets instead. Viagogo told me to send them back and i would receive the correct tickets. They never came in the post. They are now in possession of the restricted viewing tickets and I've just received an email saying the case is closed because the original incorrect tickets were delivered. I've gotten no other response to several emails explaining what happened. Thieves! Total scum

Viagogo sold us tickets for $420 each (face value $40) but the agent wasn't there when we went to collect tickets. Family flights and this cost meant that we spent £8000 to get to an event that we couldn't get entry to. Viagogo refusing to accept responsibility for selling us tickets they could not legally sell us and now the Board of Comic Con are investigating Viagogo and their San Diego partner Atlas Tickets. We are also persuing a separate legal claim