ViagogoReviews 1,918

As the title says, this is not a place to do business. It is a money grab scam pure and simple. They accept your money, go silent. I was told 2 days before an event that I had purchased tickets for 6 months prior that I would have to meet one of their "sellers" to pick them up because the tickets had been released late. I was not given any information other than I would be meeting a random person in Tennessee with something I paid quite a lot of money for. After multiple calls to customer service where I was met with promises that everything was fine and that this happens all the time, I reached the end of my patience that this was anything but a criminal enterprise, and called to cancel. Midway through the conversation and in the thick of talking about refund options, I was disconnected. After 20 minutes more on hold, I was told that a power surge had happened in the office and that everything briefly turned off, and that it never happens! Knowing this was more than likely a load of crap, I asked to speak to someone that could ensure my entire transaction was cancelled. I was told that I cannot get that number, but that my number (which when read back was incorrect, and when I did correct it they said yes thats what we have, which they clearly did not) would be passed to their seller so that we can coordinate, which I told them I had no intention to do. I was then told that I would have my info forwarded, and that they would contact me. Im not holding my breath for any contact, and at this point need to just accept that I have lost a large amount of money on my vacation for the year. This company is the equivalent of the scalper that sells you tickets to yesterdays game. Stay away, stay away, stay away. This place is the definition of Scam.

I ordered two tickets online from what I thought was the box office at the Royal Albert Hall totalling £130. I printed the tickets which read at a face value of £65 each. Three days before the event I received an email charging my debit card a total of £433.93.
I phoned the Albert Hall who said viagogo are not the Royal Albert Hall box office and suggested I order two more tickets@ £65 each, to be collected on the night of the concert. The box office asked me to speak to the manager when I came to collect my new tickets. I contacted viagogo to complain and cancel the transaction. I then blocked my debit card and kept the possibly fake tickets too, and took them to the Royal Albert Hall as evidence. Box office on the night was not very helpful, and would not supply me with a supporting letter re what happened. Not impressed by box office either.

I still haven't received a response to my complaint but yesterday was sent an automated email inviting me to again escalate my escalated complaint. I thought it was worth a try, so I went to escalate but guess what I can't. It's not possible to escalate an escalated escalation, so why tantalise me?
On a positive note I received another automated email today with a "Thank you for selling tickets on viagogo!" and which was signed off with a "Thank you for using viagogo!" which informed me that I should get paid 5 to 8 business days after the event takes place. Crossing my fingers!

This website is a scam. The service charge was more than a third the cost of the ticket - and the ticket price was also inflated! A friend got the same exact (general admission) concert tickets for $85 - I paid over $200. When I inquired, they claim that various sellers of tickets charge whatever they want over their site, so there is no oversight or concern for people purchasing tickets. The also falsely bait you by saying there are only a few tickets left!

This is basically a ticket scalping website. Wise advice would be to stay away from this organization! You're literally better off showing up at the venue on the night of the show and buying them from a street scalper. Unethical, untrustworthy organization - and after reading some of these other reviews, it was my bad to buy tickets through them. I will NEVER make that mistake again.

I purchased 2 tickets for the theatre and paid £152.88, thinking the high price was due to excellent seats. However received the tickets 4 days before show and noted that the street value of each ticket was £15 each. I was NOT informed when purchasing the tickets that I was paying 4 times more than original value. And it worked out that the seats were not that great. Absolutely disgusted and feel I have been scammed WILL NEVER USE THIS COMPANY AGAIN

I had a very bad experience with ordering tickets from Viagogo and would recommend avoiding this company when purchasing tickets to events. Not only were the tickets overpriced, but Viagogo made promises that werent kept.

I was in Buenos Aires for a week and purchased tickets to a fútbol event during that time. Unfortunately the weather was so bad the game was postponed. I was not able to make it to the rescheduled event because I was gone before that day. I contacted viagogo to help me with a refund or information on how to solve the issue, and over the phone I was told I would be able to get a refund if I kept the tickets safe and could send them in the mail to an address they would provide. I was quite happy with this response to find out later it was not true. When the new date was announced I asked how to go about the refund I was promised and Viagogos representatives completely dismissed it saying they do not provide refunds to postponed events. I understand the policy, but to tell me over the phone I would be reimbursed for very expensive tickets and not grant it is extremely unprofessional.

I had also met a local in Buenos Aires and told her about the game, the tickets, and everything that was going on. She informed me that the tickets I had purchased from Viagogo were ridiculously over priced. I paid $150 American for two tickets to the Racing Club vs Arsenal fútbol event in a cheap seating area, when in reality the most anyone should pay for the same seats is about $40 American.

I want to share this experience with you and warn people about purchasing tickets through this website and company. They arent professional and you can definitely go about getting event tickets in other ways.

Be very wary of this website. I would not trust Viagogo and will never purchase tickets though them again. I bought two tickets to the Ben Harper show in Madrid. The face value of the tickets should have been 35euros. When the final transaction went through I was charged 169 euros. They claim that these are fees which are clearly stipulated with purchase which is not true at all. There is absolutely no way to get a hold of them as their website runs you around to frequently asked questions and always states no refunds given. This is obviously something they are aware of as they are clearly ripping people off. DO NOT BUY FROM THEM!